Every time I visit the store in Cambridge I wish I hadn't bothered. I love the products but the staff are always full of themselves, extremely rude with a terrible attitude. Visited today to return some shoes, the assistant assumed they were for my daughter (I am 49), made me feel far too old to be wearing the style. So I decided just to return them but the manager was extremely rude with an attitude problem, made me wait almost 15 minutes to make the return, has no idea what delegating is as she could of asked someone else to help the customer she was with.