I tried to order adidas Originals ZX 9000 GORE-TEX shoes yesterday, when I choose the size I want - it took me to a page to make the payment it said on the webise "on the next page you can choose delivery options" it felt strange at first that I just got asked to pay for the order first and then choose delivery option. so first I checked if Im logged into the account and I wasnt logged in also i dont remember creating the account with size but i did purchase the products from the store before althoughI had never done it online. I payed £95 for shoes, and then instead of choosing a delivery option I received a confirmation of the order and delivery address was incorrect it was actually my old address, when I reached out to customer service to ask for help - theyve said, orders cant be cancelled "we are sorry, but we can try" Theyve also told me i need to clean my cookies - but i clean my cookies and catche files on a monthly basis, so this was not an issue. I came to realise that 1. size webiste doesnt support IOS operating system and devices. 2. size store creates profiles for people without them knowing this is why i couldnt access the profile at all let alone update the details - because it was actually ghost profile created by size and not me 3. information on the webiste misleading because it only supports windows system and android devices 4. cutomer service is slow, i asked for help and update or a confirmation that this order has been cancelled so that i can order another pair but i havent received any reply until the next day, and I had to find this out by myself by checking the tracking number in the meantime, these shoes were sold out and i couldnt order another pair. customer service and poor webiste design ruined my shopping experience and i almost lost £95, feeling desperate trying to ask for help and feeling left out, and missed the chance to buy the desired product. ONLY because the webiste is not working and because Size creates "ghost profiles" for their customers without them knowing. I should have received an apology, this is bizzare!