Me and 2 of my friends purchased tickets for the beyonce concert in New Orleans on September the 27 for my birthday. Paid over 400$ in fees. We flew to New Orleans from St. Petersburg Florida. 15 minutes before the show starts I received a email advising our transactions was cancelled. We call stub hub over 20 times everyone we talked to was extremely rude, unprofessional, uneducated on how it works and they all provided different information even the supervisor Pamela employee Id number 2591114. Who no told me she the highest person I can speak with in regards to this. I was on the phone with her for over an hour and she did nothing to try and help us. She would not allow us to buy tickets over the phone or even try to help us locate a ticket. We reprocessed the order 4 more times on 4 different cards online and they were all cancelled. We couldn't even buy tickets from another vendor at this point because they were holding the money. No one was able to tell us why this was happening or try to help us find new tickets. this is the worst experience I’ve ever had with any company I’ve ever done business with. I am even more hurt that the company is getting away with type of behavior. I’ve taken time off work, paid for a flight, booked a hotel, rented a car all in vein because StubHub was selling tickets they never had, this ruined my 30th birthday and what put the icing on the cake was the costumer service I received, the I don’t care attitude and lack of empathy I got from this company is beyond disgusting and ridiculous. I was being hung up on, placed on hold and the representative would never come back to the call, the list goes on and on. Worst experience of my life. birthday I’ll never forget, ruined.