“If I can do worse than 1 star I would. I purchased Club tickets and was promised they would arrive about 3 hours before the game at 430pm. It was 640pm and the game started at 730. I contacted Stub hub MULTIPLE times within the 3 hours and was told MULTIPLE times that if I did not received my tickets within the allotted time that I will get replacement tickets that’s are equal or better. So lo and behold I did not received the tickets and StubHub sent me ticket replacement options….the only options they sent me were nosebleed balcony options. What a slap in the face. Out of stress I had no choice to pick something because the game was about to start. Stub hub refuses to credit me the difference and refuses to reimburse me for their mess up because I was forced to pick tickets or I would have missed the game. This is horrible customer protection that they promise multiple times. Not only that the customer service representative was rude and threatened me.”
“Used Stubhub a number of times and they hit it out of the park this time! Super easy to find tickets, extremely reasonable price and I received them within a day. That's the biggest win for me. Usually I receive the ticket the day before the event but this time I received them a week ahead of time.”
“Everything went smoothly. I gave StubHub a second change because I had a bad experience on Phillies tickets but this experience was soooo much better. Thank you!”
“It would help if StubHub allowed us to save the tickets to a wallet to make them easier to access at the gate. The worker at the Sphere said their biggest problems are with StubHub tickets, and people not being able to access them quickly.”
“Reservation showed parking garage clearance of 6'1" on ticket, so we switched vehicles to a much smaller, less comfortable vehicle for fear of not fitting in garage. Upon arrival, the clearance was actually 6'11" which made more sense. Its obviously a typo on the stubhub site, but a pretty important one. Also, Reservation was misleading, as i selected close to arena (parking lot adjacent to) but was given a spot several blocks from the location when my ticket showed the next day. We walked past several lots who showed parking at a cheaper rate on our way to the venue. I was sort of disappointed. Parking garage was safe and well lit though. That was a plus.”
“I bought tickets to an NFL game and never received my tickets. Stub hub was so kind they replaced the tickets with better tickets! I feel safe buying from them and their customer service is amazing!”
“stubhub had fast processing of "instant delivery" tickets and even showed mock views of the stage from where the seat is located. I appreciate that fees are included in prices upfront as well.”
“I have bought and sold tickets on StubHub many times. They are great and there has never been a problem! I definitely can't say that about other resale sites.”
