“In August 2025, I purchased a nearly $400 parking pass from StubHub to the Oasis concert at the Rose Bowl stadium in Pasadena, California, which was scheduled for September 7, 2025. I received an email on September 2 that my ticket (parking pass) was delivered. THEY WERE NOT DELIVERED. I spent the next five days experiencing lies and delay tactics from the company's customer service staff, and spent over 2 hours on the phone speaking with them. The parking pass was never delivered, replaced or refunded. The Company’s “FanProtect Guarantee” is fraudulent, and the company does not honor its Policy and operates with deceptive practices. The Company’s Policy states: “Summary of FanProtect for Buyers: • You will get your tickets in time for the event • If any of these things do not occur and you comply same amount for use on a future purchase. ALL NOT TRUE. “Getting Tickets on Time: If you don't receive the tickets you ordered by the date communicated to you when you placed your order or in subsequent communications, notify us. We will, in our sole discretion, attempt to locate and facilitate delivery of your tickets. If we do not receive confirmation that the tickets you ordered will arrive in time for the event, we will, in our sole discretion, provide you with comparable or better replacement tickets at no additional cost, issue you a full refund of your purchase (including any fees and shipping/handling charges), or issue you a credit for use on a future purchase.” ALL NOT TRUE. Note that the statements above by the Company’s Policy are fraudulent as the Company does not honor the terms of its Policy and its employees operate with deceptive practices. I complied with my obligation under the Policy: “To receive the benefits of the FanProtect Guarantee, you must comply with our User Agreement and all policies, guidance and emails we send you regarding your order, including any timelines or procedures to notify us of issues.””
“I'm new here to texas and was looking forward to attending my first rodeo..I paid for my ticket with a great seat and was offered parking and was told it was about a 15 minute walk..I was OK with that so I never looked where the parking location was until I was heading there..after following my GPS and arriving at the location I then put in address of my venue it was 5 miles away!!!! And I paid $50 extra then I drove the 5 miles only to discover there were parking all around the venue for $25 for ten hours..I don't not suggest getting parking thru stub hub”
“purchased tickets to John Legend on May 19 2025 for event today October 19th @ 7:30 pm. As of 1:30 today 6 hours before event I still have not received my tickets .Called Stub Hub and they stated I should receive 3 hours before event. I have to drive about 100 miles to attend without tickets in hand. My telephone conversation was recorded and I stated if I get to the event without tickets I want a FULL refund at 4:30 pm. Very Poor Customer Service Do Not buy via Stub Hub.. Do Not
L W Ochoa”
“Absolutely disgraceful. One of the worst, most deceitful experiences I’ve ever had. I bought two tickets for Bayern vs Dortmund over four weeks ago — center line, Section 230, perfect seats. I even extended my flights and hotel stays just to catch this game.
On Friday, I reached out to confirm the tickets — they assured me everything was fine and that I’d get them by 3:30 p.m. on Saturday. At 3:30, they casually tell me there are *no tickets* and offer me standing section garbage instead — behind the goal, nothing like what I paid for.
They claim they’ll refund me, but what about the hundreds I spent rearranging travel and hotels? They clearly sold my seats to someone else for a higher price and dumped me with leftovers. These slimeballs are scammers — totally dishonest, greedy, and shameless. Avoid them at all costs.”
“Worst experience ever. Unable to retrieve parking passes. Had proof of chat with the virtual assistant. Had paid for protection guarantee and they still would not help me at all. SCAMMERS!! NEVER USE STUBHUB”
“@StubHub — This experience has been beyond unacceptable.
I’ve made over five calls to your customer service team this week—starting Monday—for an event that’s tonight (Saturday). My tickets never transferred from StubHub to Ticketmaster, and after confirming with Ticketmaster, it was not user error.
I provided multiple screenshots of my StubHub account, my Ticketmaster account (showing no upcoming events), and matching emails. The issue? The tickets were apparently “already accepted by another email.”
Every time I called, I was told the issue was “escalated.” Yet, there were no follow-up emails, no apologies, no updates. One rep said the seller couldn’t resend. Another told me to wait for “alternative tickets or a refund”—that might take until a few hours before showtime.
Today, just an hour before the event, I suddenly get a broken link to “try again.” When I called (again), I was told I’d maybe get a call back up to two hours before the event (which starts at 8PM). I live an hour away—so what, am I supposed to sit in the parking lot hoping StubHub figures it out?
This process has been exhausting, unprofessional, and absolutely unacceptable.
You’ve taken hundreds of dollars and left me with no tickets, no refund, and no accountability.
@StubHub — Do better.”
“I bought tickets to the Formula One races in Mexico City on October 17th 2025 through Stubhub and Viagogo. The race is in one week. After my payment was processed, they sent me a whatsapp messages, saying that the charge I paid didn't include taxes (This despite the handling fee being ridiculously high), and that I had to pay their tax or they wouldn't send me a ticket. They also said, I couldn't back out of the transaction because my payment had already been processed. Good thing I used American Express to purchase the tickets.”
“I use Stubhub often to buy concert tickets because I can’t get them at time of concert release. I’ve never had an issue at the venue. My tickets have been legit. Sometimes a minor issue with downloading the tickets but Stubhub support gave instructions so I know what to do now if an issue arises again. The VAT and Tax added to ticket price is a bit pricey. It can be a bit annoying if the Section and Row is not advertised and it says lower tier because I want to be able to at least see if it’s worth paying a little more for a ticket or don’t go based on seating. I give Stubhub more like 4.5 stars.”
“Never add the parking pass. It's a scam!!! I have used Stubhub three or four times for tickets and so far I haven't had any problem with the tickets but Never buy the parking absolutely terrible. The parking was so far from the venue I had to pay for another parking lot closer. They don't tell exactly where the parking is until the last minute and then it's hard to find. They made me miss and hour of the concert and I got their one hour ahead of time. I called for assistance and no one could help me. Call a day later for my money back and they gave me the run around. Apparently they us a third party and don't want to be accountable for any errors. My loss!!!”
“Never add the parking pass. It's a scam!!! I have used Stubhub three or four times for tickets and so far I haven't had any problem with the tickets but Never buy the parking absolutely terrible. The parking was so far from the venue I had to pay for another parking lot closer. They don't tell exactly where the parking is until the last minute and then it's hard to find. They made me miss and hour of the concert and I got their one hour ahead of time. I called for assistance and no one could help me. Call a day later for my money back and they gave me the run around. Apparently they us a third party and don't want to be accountable for any errors. My loss!!!”
“The show we saw was sold out. I was able to get tickets a couple of days before the show at a steep discount. The tickets were transferred to me the next day. It was a show my grandson wanted to see on his birthday. We had a great time.”
