“Stubhub gets paid when your tickets sell but will hold on to the money for a week after the sale to take advantage of the money “float”. Transfer should be immediately following the event.”
“I had some issues finding my tickets on my phone. I believe the email with the tickets should be sent asap after the tickets are purchased. It was stated that it would be sent close to the day of the event. I think I "worked" about a week to get the tickets into my wallet. I am not a huge user of my Android phone but found the "help" area of your site a bit confounding. It could be my age (72) but I think things ought to be a bit more "step to step" bearing in mind that there are folks out there like me taking this type of ticketing journey for the first or second time. Live Chat was kind of robotic. Email help was a bit better. Telephone help was robotic as well.”
“I was really worried about my ticket purchase and neither stub hub or ticketmaster was able to ease my mind. They finally came through the last couple days. Neither stub hub or ticketmaster had any answers as to why it took so long to receive tickets. I would rather have physical tickets instead of mobile tickets.”
“I had a problem where the seller did not transfer the 4 tickets purchased. Through chat Stubhub investigated and an hour before the concert they provided alternative tickets. The tickets were in an above section however, and they gave me only $16 for the inconvenience. I do not know the going price of the seats they gave to me. I can only assume because they were a section above that they would have been less that a total of $16, or $4 per ticket.”
“I 100% know that I did not book the last row at the venue. But when I showed up my seats were the top row. The seating map on the purchasing platform must be completely wrong, because the lady next to me also had the same issue.”
“I was able to get good tickets. However, I only received them the day before the event which was stressful. I had a 6 hour drive to the venue and was worried that I didn't even have my tickets yet.”
“Able to purchase tickets, but did not receive the e-tickets untill I called the day before performance. Got to venue and it was half full...with my wife and I sitting near the very back to the floor-level show goers. We paid an exorbitant amount for seats in a practically empty seating area. For this I was very disappointed.”
“It was my 1st time to use StubHub and I found it very difficult to find and download my ticket. The seller eventually had to send it to me on his own. I have downloaded the app and created an account and if I use it again, I hope it goes easier.”
“The seats were great! No complaints, we loved them. Didn't know we needed the MLB App to access the tickets.
The main issue was I was unable the use the parking ticket that I pre-paid for $80! The route to the lot was blocked off. I did find parking across from Citifield that literally across the street and it only cost me $40! I you like a refund of the $80 paid for parking that we couldn't use.”
“Good user interface when it comes to searching for tickets and seeing what the views would be like from the seats.
However, when I tried to buy the tickets from the desktop version of Stubhub numerous times, trying different forms of payment (Apple Pay and PayPal), the order did not go through. When I tried the Stubhub app that night, I saw different/higher pricing for the same tickets.
I waited until the next morning. The desktop experience was still not allowing me to complete the purchase, but I was finally able to see consistent pricing between the Stubhub app and the desktop experience. I was able to complete the purchase on the app (using Apple Pay).
However, this entire process took me several hours to complete over the course of two sittings. And the price of these US Open tix seemed to be going up the longer I had to wait to make the purchase. Time is critical when it comes to purchasing tix so there needs to be consistent, working experiences across mobile and desktop.”
“Not very as my tickets did not pop up until 30 minutes before the game. Sure we got them in the email way before time but not able to access them until way late.”
“I got good tickets at a reasonable price. However, the tickets would not come up when I pressed the button for them. A ballpark worker spent quite some time trying to help, then had to have a worker in the office eventually text them to me. We missed the first inning due to this issue.”
“The nay reason I will continue to do business with StubHub is because of the representative who assisted me in getting a ticket to the US Open. I waited 2.5 hours for a ticket to be uploaded which caused me to miss the main match that I wanted to see. Seat Geek appears to be a better option now. If the representative that assisted me can be identified she deserves high evaluation if she treats everyone like she did me. I would personally send her some flowers if I could. She’s the only reason I’m not submitting a dispute with AMEX.”
“Everything on stub hub was ok. Although I paid for a parking pass for the Nebraska Cincinnati game in kansas city, I didn't get to park in said parking area, don't know if they over sold them or what the issue is”
