“Process was seamless. Presentation good, seats accurate.
Fees exorbitant, even though expressly stated. Fees of over 30% of the price I paid are WAYYYYY out of line.”
“We loved the tickets and game, and the process to purchase was very simple. But, after purchasing the tickets, and adding them to my Apple Wallet, a message came up saying the tickets were disabled. I contacted the patriots ticket office, as it said in the disabled message, and they said it was an issue with Ticketmaster not allowing the tickets to be sold more than once, so I had have them verify my purchase and text the updated tickets to me. Not sure how this process can be fixed, but I think the customer should be informed, ahead of time, this is going to happen so that they know it is a common problem.”
“Estuve un poco molesta porque me mandaron mi boleto de último momento, yo solicité y compré primera Fila y finalmente me pusieron en la fila 3, tuve que mandar muchos mensajes y chat porque no habia claridad con la recepción de mi boleto, lamentablemente no recibí el mismo servicio que mi compra anterior”
“I had a great experience attending the game. Purchasing the tickets using StubHub was super easy. I received the tickets the next day of purchase and what I liked the most was that the tickets were legit. My only cover is that the prices were super high. I understand those are the parties re-sellers post but I believe StubHub should impose a limit on re-sale value tickets. I purchased the ticket with three times the face value. Please do not allow re-sellers to rip off other buyers”
“Our seats were great, on the 30 yard line up 30 rows. We loved the band and the light show. The game was exciting to the end and we stayed to the whole time. The parking ticket, however, was a $110 loss. We purchased a ticket to the Gold parking area. We arrived at 2:00 PM. There were no spaces left. Fortunately we found a $10 lot just pass the Gold lot. Plenty of available spaces. Frankly, we were misled and deserve a refund or at least some compensation. I can't help but wonder how many others lost their money on a Stub Hub parking ticket. How can you over sell parking spaces?”
“Once you buy on StubHub you have to wait for all of these emails to download and release the tickets and it just seems an abundance of communication when it could be so much simpler. I also purchased parking tickets that when I purchase them showed they were exactly by the United Center's entrance. When I got there the guy scanning them said I wasn't a lot several blocks away because they were Spot Hero tickets. We went back and forth and he finally let me in, but honestly the whole StubHub experience was not great.
There has to be a much simpler way than how they handle it.”
“The transaction went ok...But i purchased from Stub Hub and got my tickets on Seat Geek. Could not get them on my Stub Hub app. I don like the slight of hand.”
“Everything went well with my 8 tickets, tried to sell 2 and then removed them as a family wanted them. Those 2 tickets were later sold 4 months later after I had cancelled my for sale post. Stubhub said I had to cancel and delete the 2 tickets. Very confusing, had to pay an additional $420 reimbursement to the person that thought they had purchased them.”
“Never add the parking pass. It's a scam!!! I have used Stubhub three or four times for tickets and so far I haven't had any problem with the tickets but Never buy the parking absolutely terrible. The parking was so far from the venue I had to pay for another parking lot closer. They don't tell exactly where the parking is until the last minute and then it's hard to find. They made me miss and hour of the concert and I got their one hour ahead of time. I called for assistance and no one could help me. Call a day later for my money back and they gave me the run around. Apparently they us a third party and don't want to be accountable for any errors. My loss!!!”
“Never add the parking pass. It's a scam!!! I have used Stubhub three or four times for tickets and so far I haven't had any problem with the tickets but Never buy the parking absolutely terrible. The parking was so far from the venue I had to pay for another parking lot closer. They don't tell exactly where the parking is until the last minute and then it's hard to find. They made me miss and hour of the concert and I got their one hour ahead of time. I called for assistance and no one could help me. Call a day later for my money back and they gave me the run around. Apparently they us a third party and don't want to be accountable for any errors. My loss!!!”
“Great show, beautiful venue... always wonder how 2 tickets with face value of $70 each, works out to bill of $345.. doesn't seem right.. won't be back”
“Was glad to have a parking spot however it was a little bit further to walk to the stadium. I say that because I have leg problems that limit my abilities to walk to far.”
“Found parking space easily, however getting to the structure was an adventure. Got in the structure early and paid for additional time as I didn't know if my purchase w/you covered the extra time.”
“We ended up with great seats to Hamilton in NY, but didn’t text them until an hour before the show. They were better seats than I originally purchased. We loved the show. That being said it took a lot of finessing and working with customer service to get our tickets. We were on the phone while out to dinner trying to get the tickets. It was too stressful and almost ruined our evening. Even though we got the upgraded tickets I won’t use stubhub again. The woman in customer service was amazing, but having to wait until an hour before the show to get tickets I purchased the month before is not acceptable.”
“Bottom Line: Don't buy Parking Passes from Stubhub.
Order #625573916 was for a Parking Pass. The parking spot was located in an unattended garage and did not accept my parking pass. Ended up having to pay for parking again on my own after already paying Stubhub for parking in advance.
Order # 625575739 was for a Parking Pass. Received the ticket on game day after I had already departed for the game, however the pass required you “to print out” the pass and write your license plate number on the pass in order to avoid being towed. Ended up having to pay for parking again on my own after already paying Stubhub for parking in advance.
Informed Stubhub, no response received even though their AI Chatbot said they would contact me.”
