“Well I got my tickets eventually... so you buy your tickets and at a later date you receive them. Sounds great right? Well good luck logging in to get those tickets. And the site is just ridiculous. Never again! Use tickemaster their platform is legit never had issues.”
“After arriving at the stadium the seller had not released our tickets and stubhub was unable to contact the seller. Customer service was able to find another seller with better seats. But we missed the opening show and kick off.”
“Service recovery when a fraudulent sale happened for Broadway tickets that I purchased. I was suspicious when I was unable to download the tickets and had reached out on several occasions and was reassured that these tickets were not fraudulent. I spoke with an agent virtually the date of the show when it said, I should be able to download the tickets and still we’re not able to and the agent reassured me that if I went to the box office with my ticket information, it would be resolved and it wasn’t. I had to get on the phone call with an agent in the lobby of the show to finally have someone at StubHub. Admit that these tickets were fraudulent and then I received service recovery with new tickets. These tickets were purchased months in advanced, and this fraudulent activity should have been caught ahead of time instead of me, stressing out in the lobby of the show while the agents figured this out at the last minute do better step up for your customers to avoid fraud and stress in these situations.”
“It would help if one can still purchase ticket(s) at the venue or use a QR Code to purchase tickets because i had issues with your website. I needed the ATT computer literate person to help me navigate thru your website before purchasing the ticket. I was not happy.”
“Beware, The site may crash just when you need it most. Buy your tickets ahead and be sure to take a screen shot of them and save the photo. You may not be able to retrieve them later when you want it.”
“The concert tickets were delivered in a timely manner. The parking, however, was not. I got the ticket only minutes before arrival. When we pulled into the purchased general parking, the attendant told me I had been scammed and did not have parking. The picture on the email showed a parking place on the side of the road 5 miles away from the venue!!”
“The play was wonderful, and I was glad to have gotten the tickets for a reasonable price. I wasn't happy that I was given a certain row when I ordered, but I ended up 13 rows further back. I wasn't given any warning before my tickets arrived. I had only gotten the tickets 24 hours before my event, so even if I wanted to change, it was too late.”
“Or not. Got the tickets after wrestling with customer service who were no help. After over an hour, I realized “pop up” ad blockers were keeping me from receiving my tickets. Why couldn’t the support rep mentioned checking for this problem?”
“I entered the venue but unfortunately the actual seat I purchased would not sync and allow me entrance to my seat location. I was issued an “extra” ticket at venue box office and was happy to participate in different section entirely.”
“Location of the tickets was great but we were unable to see or follow the game because the Miami Heat players stood and blocked our view. These seats cost way to much for this experience”
“I didn't like having to wait so long to get the tickets. It was stressful. Finally received them days before the event. The concert was great though.”
“Everyone at StubHub was so helpful. The only frustrating and disappointing part of the experience, and something first time Bravocon purchasers should be wary of, is that for some reason, the seller did not release the tickets until the last minute, and I didn’t get the tickets until the night before I left, which was nerve wracking, to say the least. More important, because I didn’t have the wristbands in hand, we were unable to sign up for any photo ops with the Bravo celebrities. This was a big deal, and although I did ask StubHub to communicate this to the sellers to see if they would send earlier, there was no resolution to this issue. It really put a ding in the event and did not allow us to enjoy the experience to its fullest.”
“Got weirdly high taxes and not the right name on the ticket, but thankfully I've been able to attend the concert despite that. But yeah, almost half of the price being made of taxes is just weird and infuriating.”
“Had trouble trying to upload my tickets. Called StubHub for help, after an hour with them I was directed to call ticket master. Called ticket master and had the same problem, could not upload!!!! Maybe if I wasn't talking to Mastafa and Johnd probably from out of the country I might have been able to upload?!?!? Won't be using StubHub in the future. Sorry.”
“They refunded my costs for tickets that were not honored. When I purchased the tickets, they did not transfer to my AXS account. The Stubhub site clearly states that they should transfer.
I spent 30 minutes each on two chat sessions questioning the non-transfer. While I could “see” the tickets, I wasn’t comfortable with them not being transferred. Both chat agents guaranteed 100% that they were valid and would work.
They did not work, as I had suspected.
Fortunately, there were similar tickets available at the venue even though the show (Paul McCartney) was “sold out”. I called Fan Protect and connected with a live agent on the phone within 5 minutes. I carried on a conversation with the box office window agent simultaneously with the StubHub agent, took about 40 minutes, ending with me having to purchase “new” tickets, forwarding the receipt, and getting a “pending confirmation” status for a full refund for the Stubhub tickets I purchased.
4 days later the refund was processed. While I’m happy with the end result, there was a lot of work and stress on my end (trying to get into a sold out show I had traveled 7 hours to see, booking a hotel, meals etc).
StubHub will most likely be my last resort for future concert tickets. However, the Fan Protect guarantee IS valid and does work…you just have to keep at it.”
