“The address to the parking garage in the link was the stadium, there are several parking garages in the area, I had no idea which one I was supposed to go to, had to just stop at one and ask.”
“The seats were good except for the large tall man in front of me. I spent more time looking at the big screen than the field to see the action. The fee was way too much.”
“Once I finally got the tickets it was fine, but I have never had to wait so late and close to the event to get tickets. We drive almost two hours to the event and we were just getting the tickets the via a phone call, had a mess with the online chat as they said they were no longer available, then after a call we ended up with our tickets.”
“Good selection of seats was available, but the fees seemed unreasonably high. It would have been very helpful to know that the other group performing was not a warmup act, but was part of the show. They were onstage as much as Home Free. I chose to reserve a parking space through Stubhub, but after paying for it I learned that it was in a parking garage more than a ten minute walk away. The price of the space was $10, but the charge for it was nearly three times that, the fees, again, seeming unreasonable. So, be mindful of the fees when buying, and don’t pay for the parking. Look for it separately.”
“I gave three stars because my car got broken into. At the lot that I purchased a ticket from StubHub. But my experience with StubHub its self was easy and very informative. But they should try and help make sure that theses lots are secured properly with adequate security. Before offering tickets to said lots.”
“The view posted on the website did not come close to the view from the seats. It appears the sellers zoomed in on the view before posting. Beware of this before purchasing. We were much further from the field then the pictures indicated.”
“Great concert experience but the parking got me confused. I paid for a parking pass didnt know it was for a certain parking lot. I went in a wrong one ended up paying another $35 to park my car in a different lot. So i paid extra to park somewhere else. The instructions werent clear.”
“Stubhub gets paid when your tickets sell but will hold on to the money for a week after the sale to take advantage of the money “float”. Transfer should be immediately following the event.”
“I had some issues finding my tickets on my phone. I believe the email with the tickets should be sent asap after the tickets are purchased. It was stated that it would be sent close to the day of the event. I think I "worked" about a week to get the tickets into my wallet. I am not a huge user of my Android phone but found the "help" area of your site a bit confounding. It could be my age (72) but I think things ought to be a bit more "step to step" bearing in mind that there are folks out there like me taking this type of ticketing journey for the first or second time. Live Chat was kind of robotic. Email help was a bit better. Telephone help was robotic as well.”
“I was really worried about my ticket purchase and neither stub hub or ticketmaster was able to ease my mind. They finally came through the last couple days. Neither stub hub or ticketmaster had any answers as to why it took so long to receive tickets. I would rather have physical tickets instead of mobile tickets.”
“I had a problem where the seller did not transfer the 4 tickets purchased. Through chat Stubhub investigated and an hour before the concert they provided alternative tickets. The tickets were in an above section however, and they gave me only $16 for the inconvenience. I do not know the going price of the seats they gave to me. I can only assume because they were a section above that they would have been less that a total of $16, or $4 per ticket.”
“I 100% know that I did not book the last row at the venue. But when I showed up my seats were the top row. The seating map on the purchasing platform must be completely wrong, because the lady next to me also had the same issue.”
“I was able to get good tickets. However, I only received them the day before the event which was stressful. I had a 6 hour drive to the venue and was worried that I didn't even have my tickets yet.”
