“The tickets were great and an affordable price. I like that the fees are all included and the price is as advertised. However, we also purchased parking for our venue, (Prudential Center, Newark, NJ. ). It was in the dead of winter. When we arrived we discovered that our parking was 0.9 miles from the venue. This is unacceptable.”
“The tickets were great and an affordable price. I like that the fees are all included and the price is as advertised. However, we also purchased parking for our venue, (Prudential Center, Newark, NJ. ). It was in the dead of winter. When we arrived we discovered that our parking was 0.9 miles from the venue. This is unacceptable.”
“The tickets were easy. Parking was a different story. They advertised a 1 minute walk but by the time the parking was scheduled it was better than a 15 minute walk. With the extra fees it was definitely not worth using stub hub for parking. I cancelled the parking but now I'm still waiting on a refund. They say 5 to 10 business days and it wouldn't surprise me if I have to follow up.”
“It would help if StubHub allowed us to save the tickets to a wallet to make them easier to access at the gate. The worker at the Sphere said their biggest problems are with StubHub tickets, and people not being able to access them quickly.”
“Reservation showed parking garage clearance of 6'1" on ticket, so we switched vehicles to a much smaller, less comfortable vehicle for fear of not fitting in garage. Upon arrival, the clearance was actually 6'11" which made more sense. Its obviously a typo on the stubhub site, but a pretty important one. Also, Reservation was misleading, as i selected close to arena (parking lot adjacent to) but was given a spot several blocks from the location when my ticket showed the next day. We walked past several lots who showed parking at a cheaper rate on our way to the venue. I was sort of disappointed. Parking garage was safe and well lit though. That was a plus.”
“The tickets I bought for Maybe Happy Ending said "Clear view" but it is not. The chandelier was partially blocking when there are scenes with 2 level. Had I known that is the case, I would have bought a different seats.”
“Well I got my tickets eventually... so you buy your tickets and at a later date you receive them. Sounds great right? Well good luck logging in to get those tickets. And the site is just ridiculous. Never again! Use tickemaster their platform is legit never had issues.”
“After arriving at the stadium the seller had not released our tickets and stubhub was unable to contact the seller. Customer service was able to find another seller with better seats. But we missed the opening show and kick off.”
“Service recovery when a fraudulent sale happened for Broadway tickets that I purchased. I was suspicious when I was unable to download the tickets and had reached out on several occasions and was reassured that these tickets were not fraudulent. I spoke with an agent virtually the date of the show when it said, I should be able to download the tickets and still we’re not able to and the agent reassured me that if I went to the box office with my ticket information, it would be resolved and it wasn’t. I had to get on the phone call with an agent in the lobby of the show to finally have someone at StubHub. Admit that these tickets were fraudulent and then I received service recovery with new tickets. These tickets were purchased months in advanced, and this fraudulent activity should have been caught ahead of time instead of me, stressing out in the lobby of the show while the agents figured this out at the last minute do better step up for your customers to avoid fraud and stress in these situations.”
“It would help if one can still purchase ticket(s) at the venue or use a QR Code to purchase tickets because i had issues with your website. I needed the ATT computer literate person to help me navigate thru your website before purchasing the ticket. I was not happy.”
“Beware, The site may crash just when you need it most. Buy your tickets ahead and be sure to take a screen shot of them and save the photo. You may not be able to retrieve them later when you want it.”
“The concert tickets were delivered in a timely manner. The parking, however, was not. I got the ticket only minutes before arrival. When we pulled into the purchased general parking, the attendant told me I had been scammed and did not have parking. The picture on the email showed a parking place on the side of the road 5 miles away from the venue!!”
“The play was wonderful, and I was glad to have gotten the tickets for a reasonable price. I wasn't happy that I was given a certain row when I ordered, but I ended up 13 rows further back. I wasn't given any warning before my tickets arrived. I had only gotten the tickets 24 hours before my event, so even if I wanted to change, it was too late.”
“Or not. Got the tickets after wrestling with customer service who were no help. After over an hour, I realized “pop up” ad blockers were keeping me from receiving my tickets. Why couldn’t the support rep mentioned checking for this problem?”
