“I'm very happy with the ticket purchase experience; it was smooth and easy. I'm less happy of the incessant hounding to leave a review after the show. I received 5 requests for feedback in 7 days. IMO, if I'm going to leave feedback, two reminders to do so is sufficient. Beyond that, I feel like I'm getting spammed.”
“Well this was the ONLY option to be part of the Real Madrid match. I brought two tickets and only received one ticket via StubHub. The reseller person contacted me by email with both tickets, so this may cause some stress because I was expecting to received all the information thru the official site.”
“The seat I purchased was as advertised and was excellent for the price.
I do, however, think the service charge was a bit excessive, basically 50% of the ticket sales price.”
“I had a good experience with Stubhub regarding event tickets. I did not like having to wait 8 hours for FedEx to deliver the parking pass. THAT in today's world is ridiculous! It required a signature!! I received tickets via technology but the actual parking pass had to be delivered and could not be left without signature. That is a pain!”
“I bought tickets to Jelly Roll. While looking at different options there were some tickets that said they were an “obstructed view” so I made sure to avoid these. Ended up with an obstructed view anyway.
I did receive the tickets well before the concert and they worked just fine at the door. So overall it was okay. But I would suggest getting yourself acquainted with the venue you are looking at and making sure you’ll have a good view from where you’re sitting.
I’m happy the tickets were legit and we had a great time regardless but I wouldn’t have bought those seats had they informed me they were obstructed. Our only saving grace was them showing the concert on a big screen in front of us.”
“The seats were in the right location. However, there was water dripping from right above us. We got drops of water on ourselves periodically throughout the game.
We sat at row 19 behind home plate. Seats , 8, 9,10, and 11. Section ibx1. Lecom park.”
“The purchase of the tickets was seamless. I agree a paper ticket would have been helpful, as a backup. I also bought a parking ticket, which brought my stars down to 3. It was almost twice as expensive as the closer lots!”
“You used an inaccurate seating chart which caused us to have a decent seat but in no way a great seat. This could have been avoided with an accurate seating chart. Below is your chart and the actual chart for show. We sat in 103 Row R and the seat arrangement was the one with a wedge shaped section. You can see there is a significant difference in the location. Still good experience but just letting you know.”
“At the time of order, it appeared that I was purchasing tickets for numbered floor seats. The tickets purchased were for general admission standing only.”
“I got great seats and the advertised price was good as well. However the fees that are added at checkout (you can’t see them until you are checking out) are very high compared to other ticking apps. That said, the process of buying the tickets adding them to my phones wallet and having them show up in the MLB Ballpark app was very simple.”
“I recently started using Stubhub because I genuinely prefer their iOS app more than any other ticketing application. I felt it had the most personalized recommendations and I appreciate the Spotify connectivity.
I purchased a ticket via Stubhub a month ago and received my tickets from Ticketmaster immediately. For this event, it took right up until the day before the concert for my ticket to arrive. I contacted customer service, who were ultimately very helpful, and told me that the reseller had until the day before the concert at 4pm to supply me the tickets. I think this system is a little nerve wracking and maybe not the best. I understand there is some sort of customer guarantee up until the day of the event, but I worry that would likely just result in you getting your money back and not actually going to the concert. I think this definitely needs to be updated. It's a shame as I do really enjoy the app and its processes.”
“So tickets for show were great! I also ordered parking. The location was changed and this was originally seated for proximity to dinner and the show. Couldn't access parking by scanning! Had to take a ticket and paid again for parking. Very unsatisfied with this!”
