“Great concert tix but couldn’t find the parking lot for the parking tickets I bought. I drove to the address but couldn’t find it.. I ended up just parking in a paid parking lot close to where I had ended up driving. I gave this 2 ⭐️ cause the concert was amazing but I wish I wouldn’t have bought parking tickets off StubHub.”
“I had a great time tickets were easy everything was fine. The 3 emails since going are getting on my nerves, if somone doesn’t answer the first one take it as a hint”
“Too many fees, added at the end. Having sold tickets, it shows that the additional fees will show up in the price the customer sees, so why are there more fees tacked on at checkout?”
“I paid for a parking pass that was $150 but my issue is that you charged $55 in fees on top of that. That is absolutely ridiculous for a parking pass as you charged more than 33% in fees. That is an astronomical amount. The seller was great but StubHub is commiting highway robbery with the fees that are charged.”
“Mixed feelings about StubHub.
My most recent experience was very good. Everything worked smoothly, and I was able to get some really good seats. However, my previous experience was very frustrating. Despite contacting customer service several times, I never received a response or any meaningful assistance.
In the end, I had no choice but to dispute the charge with my credit card company, and that process is still ongoing.
Overall, StubHub works very well when the tickets are available and everything goes as expected. But if something goes wrong with a transaction, the customer service is extremely poor and getting help can be very difficult.”
“We were delayed entry at the gate because the bar code in the stub hub app would not scan for any of the gate scanners. Although they eventually allowed us to enter, it was a bad experience. I asked to have some of the service fee refunded, since the service was very bad, but Stub Hub customer service refused to provide any compensation at all!”
“I purchased two AC/DC tickets through StubHub for the August 9, 2026 concert in Edmonton.
The problem started before the event. I never received an actual scannable ticket, barcode, or QR code, only confirmation showing the seats. Because I was concerned, I contacted StubHub the day before the concert and specifically asked whether what I had would be sufficient for entry. I was assured that it would be.
It was not.
At the venue, I had nothing that could actually be scanned. Venue staff investigated and told me that the tickets associated with my seats had already been scanned and had been transferred multiple times. I was denied entry and missed the concert.
I contacted StubHub immediately from the venue and have spent nearly two months trying to resolve this under their FanProtect Guarantee. I provided screenshots, answered repeated questions, went through multiple escalations, and was even told on September 1 that another review would take no more than one week. That deadline passed without a resolution.
StubHub has repeatedly focused on the fact that Ticketmaster showed the transfer as “accepted,” while not addressing the actual issue, I never had a usable scannable ticket and was denied entry.
I also contacted Ticketmaster directly. Ticketmaster confirmed the transfer history available to them and explained in writing that ticket status can affect whether a barcode or mobile ticket is available or displayed.
After repeated attempts to resolve this directly with StubHub and no refund, I ultimately had to open a dispute with American Express for the $540.33 charge.
The most frustrating part is that I tried to prevent this before the event by contacting StubHub in advance. I relied on their assurance that I would be able to enter, and I still ended up outside the venue without usable tickets.”
“I purchased parking for the Billy Currington concert in Houston.
The issue was that the parking lot did NOT have any signage indicating the lot address.
So I trusted that Waze took me to the correct location and hoped that my car would not be towed.”
“I gave my parking pass experience 2 stars because there was parking available at the actual venue that was more that 50% cheaper than the price I paid. In addition the walk from the parking structure was 4 blocks away. Thankfully, it was a beautiful night which made the walk bearable, but the convenience and cost is something that Stubhub should verify.”
“The experience of purchasing and getting my ticket was not the issue. It was the experience at the ballpark. The men on both sides of me were obese, particularly the one guy on my right. About 30% of my seat on the right was taken up by that man. I realize that stubhub had no way of knowing that, but since you asked about my experience I needed to convey the overall outcome.”
“The parking structure was great a little confusing getting in and at the end of the night trying to get in the lobby. The code didn’t really work too good but finding out that parking was only seven dollars and you charge me $24 was ridiculous. This is the second experience we booked parking through StubHub and found out that either got ripped off for the parking wasn’t on site like it claimed to be.”
“Didn’t get notification to receive my tickets but instead asked if I had 3 hours before the show. Did not receive the tickets originally purchased and had a seat instead of the floor ticket my son wanted. Had him completely disappointed on his birthday. I was not happy and may never use stub hub again”
