“Photo online was not the view from our seats. Tried to get specific seat location on StubHub and it was not available. Parking pass through Parkwise was not recognized at the parking garage. Parking was very expensive.
However, I really enjoyed Phantom of the Opera.”
“Easy purchase, great communication, I til I got to the arena and was told my tickets had been cancelled due to a suspicious reseller. They did accommodate the purchase but not without some effort. Sucked!!”
“Tickets transaction was fine but the parking that they steered Mme to was a nightmare! Got to the tiny lot (maybe 20-30 spaces) when they said to and it was full. Waited until game time, my grandson missed the giveaway and I finally parked in one of the 2 handicapped spots. I hated to do. I am a healthcare advocate so happened to have my mom's handicapped parking sticker but it was humiliating. I tried to contact them and even sent them a message. No acknowledgment at all. Might buy tickets from them but will never get my parking from them.”
“The pictures didn’t accurately reflect the distance from the stage, or the emptiness of the surrounding area. The tickets didn’t arrive until an hour before the event.”
“Stub Hub was overpriced. Parking garage they had us use was over ten blocks away..That includes the long East/West NY blocks. And the seats weren’t amazing for the price. So stub hub exaggerated everything! Hope not to need them in the future.”
“Ticket does not indicate what exact seat you will be assigned in your section and row, until after you purchase the ticket. You have this information from the seller. It is dishonest and unfair not to publish this information.”
“Kind of sneaky how they force you pay for parking passes by not making it clear that it is optional and how to exit. Very unclear and not helpful when you click accidently and they're unwilling to budge or make exceptions when it's clearly only been minutes since purchase”
“I paid a higher price than what was listed at the parking garage. I paid 12-18 for the pass and the listed price atteh garage was $5-10 at the time of the show. I wish there was a way to adjust the price. I will use this services again because I understand on demand pricing can cause a significant increase in cost.”
“When I made my purchase I had selected specific seats (row/section) and the tickets that I received were for the same level but completely different row/section. We received an email that our tickets were “upgraded” but I preferred my original selection as we were attending the concert twice and wanted a different view. With this “upgrade” we ended up with the same view both nights. Extremely disappointing but the ticket transfer came quickly after the transaction so that, we appreciated.”
“I was not able to accept tickets from my family due to an error that did not allow it. A problem from what he website so I had to purchase my own ticket and the other ticket was an extra that I spent money on and no one used.”
“I would not purchase tickets for parking through stubhub. It is definitely not hassle free. They don’t provide information beforehand where or what time you can park. The parking venue only allowed parking after the venue opened, which was ridiculous. So I found a much better parking area.
Tried speaking with customer service and they were less than helpful.”
“couldn’t really see the ice for the game where we were terrible viewing there were folding chairs with people sitting and couldn’t see the ice and if they were standing couldn’t see at all barely the screen”
“The map showed these tickets in the section directly behind home plate, like within a few rows. When I received the tickets, they were in a different section 30+ rows farther back. Would have looked at different options if the map represented the seating location properly.”
“I paid the for over priced parking but could not access the lot and had to find alternate parking...additional cost. Stubhub will not refund the money. The concert was great, ticket transaction was flawless.”
“My only issue with the Stub Hub,
The tickets I purchase, is not shown on the seating arrangement. Simply the section, Row & seat numbers.
I have purchased on separate occasions
1 st, 2nd & Third row seats over the past tours.
What’s not revealed is often times the
Seats are off to the side with obstructed visibility. So in a way, sort of a bait & switch. Or just wishful thinking….????”
“The concert, or the venue, opened their doors around 8:00pm. We ordered our tickets around 9:30am. The tickets were not ready until 6:30'ish. And not through StubHub. The seller redirected me to Ticket Master. We live over an hour away from the venue. Luckily I told my husband to let's just go and see what happened and that's when I got the email half way to New Orleans, to accept the tickets under Ticket Master. But the concert was phenomenal.”
