“Purchasing and receiving the tickets was a pretty simple process, the part that made me mad was when asked if I wanted to buy a parking pass, which said yes and after paying $33, I get to the venue and the highest parking was $10. That’s simply just overcharging and taking advantage of the customer. I won’t use them again because of this”
“The tickets for the baseball game worked. fine. No problems at all and it would rate 5 stars. The advance purchase of parking didn't work at all. At the time of purchase and when we first received the "voucher" for parking, I was able to identify the lot. That was a couple of weeks before the game. We were traveling from the east coast to San Diego two days before the game. When the day of the game arrived, I could no longer identify the lot or find my QR code. Had to ride around and pay for parking on my own. Lost the $25 or whatever I paid. I won't use you for parking again.”
“Kenny was pretty good, but my goodness…whose idea was it to have a dj there?? Brandi Cyrus was not mine nor my husbands cup of tea. And many others around us were not thrilled with her. It was a terrible performance by her. I’m not trying to be mean here, we just really couldn’t stand her set. Idk that I will go to another Kenny Chesney concert if she is the opener. Also, it would have been nice to know that the walking distance to and from parking was miles long. I have a prosthetic leg and am younger, but the walking and the high temperatures outside made for a very bad combo and my leg rubbed and rubbed against my liner and caused a sore. We were also dripping in sweat from walking so far from parking. Not good!!”
“Actually I love that StubHub is very efficient and easy to use. What I’m disappointed in is the extra fees, charging $75 for 2 tickets is absolutely insane. I will be paying better attention when I hit purchase to the extra fees. I can se $15 per ticket let, but not $75 for two! Very disappointed in this but definitely an expensive learning experience!”
“Seller did not release tickets. Had to wait an hour before the start of the show to see if I would receive ticket replacements. Very stressful and almost ruined the experience since the venue is an hour away.”
“I purchased game tickets for the padre game and they asked if I wanted to purchase a parking pass and I clicked yes thinking I could chose from the many parking pass locations offered but it automatically picked a horrible parking location and price for me and the sale was final. Caveat emptor and no cancellation or refund. A truly horrific policy considering the price and distance from the event. Total misleading option from StubHub and total mission failure on the parking pass. Normally I trust StubHub but I will approach with caution if at all after this experience.”
“Buying the tickets was very easy but I felts the service charge was very high. We paid more than almost 70% of the tickets cost as added service charge.”
“I was checking how much a ticket cost to go to a concert and it said it was about 200 and something dollars so I put my information in and the price went up to 476 dollars and I didn’t want them anymore so I exited out of it and it still charged me and I couldn’t get a refund”
“I was unable to access my tickets the day of concert. Also, I was unable to access the parking spot that I paid 30.00 for due to construction and unable to drive into lot.
So I had to pay extra money for a different parking spot. Eventually the venue manager let us in bc she made an exception by seeing the email confirmation. Normally they don’t do this. We drove a long way to this event. Thankfully, after the kids and I were crying, they let us go to our seats.”
“I didn’t like the fact that I didn’t get my tickets until late Saturday night before a Monday night concert. Made me question if I would ever receive them. Also, bought a parking pass to go with our tickets. Thought it was a nice convenience. The picture of the lot that they showed looked fine but when we got there, it was in a very sketchy area and we didn’t trust walking at night in downtown St. Louis. So we parked elsewhere. StubHub flat out refused to refund the parking cost. Non negotiable. Our safety wasn’t their concern. Really turned me off of StubHub.”
“Bought concert tickets and parking pass for my son and tickets never came he was at the stadium until show time to be told that the tickets were not available and the replacement tickets were in no where near what I had brought so we opted for a refund. However when I asked about the parking refund I was told no because we used it of course we used it to get in the stadium to get tickets that weren’t available parking should also be refunded since we didn’t get to see the concert but they said NO very disappointed especially since it was a first concert”
“Buying a ticket was easy, selling was a whole different story! Will never do again. The auto response for customer service is the same no matter what. Very few of the directions actually matched up to the app choices. Transferred my ticket SO many times I lost count. I understand the concept of customer service over the phone, but after 2, 30 minute phone calls I got really tired of the girl apologizing for me being on hold and thanking me for my patience. I just wanted to get my issue solved so I could get to my concert and the seller to his.”
