“We ordered tickets that we didn't think would be via FEDEX. We then learned it needed a signature, and we weren't home but tried the FEDEX link to sign which didn't work. The tickets if paper wouldn't have been accepted at the venue. They were finally delivered 2 days after the event.. We are looking for a refund.”
“Not impressed. Bought 2 tickets to big football game a 4 hour drive away. Yes I have a paper ticket, with the wrong time on it,and an email saying I have tickets but nothing can be found on the app.
Maybe I’m just old but I don’t have a lot of faith in a company that is run like this. Just hoping I don’t drive across the state to an event that I don’t have tickets for. Doubt I’ll use Stub Hub again. Too stressed out.”
“I sold my tickets. And never received my payment. When I have called several times. They told me different stories and that I have already received it but even the representative thought I was stupid didn’t know my own account number. I will not be purchasing or selling anything on stubhub again!!”
“I've spent a ridiculous amount of time trying to confirm I transferred sold tickets successfully. I even have confirmation from the buyers but Stubhub keeps emailing me saying I will not be paid and tickets are not transferred. Additionally, the page to confirm a transfer freezes up and never submits. I've tried contacting support and should not have to spend another hour of my time due to a broken system.”
“My experience was pretty similar to all of these other bad reviews. The only reason for 2 stars is because the customer service people were friendly and tried to help. The problem is, they have to work within this rigged system the company has put together. I purchased tickets for the Holiday Bowl. I received the email stating my tickets were ready to transfer. Every time I attempted, I would get an error page that said, "Oops, something went wrong" with a picture of a penguin next to a flag. I reached out to StubHub starting on 12/4. Each time I was asked to try different browsers, clear the cache, you know the drill...and then I would be told my case was "escalated to the appropriate team", and they would be reaching out to me. They rarely did unless I emailed or called. I was sent new links a couple of times, but each time I received the error message. At one point, customer service said I needed to contact Ticketmaster, since it was their link. Ultimately Ticketmaster said that with that error message, it means StubHub did not transfer the tickets correctly. On 12/24 I was assured that I was going to be contacted with replacement tickets. I let Christmas go by and late Tuesday I email again saying I haven't received anything...the event is within 24 hours now. I received a reply stating they were working on it and that I would get replacement tickets...they'll contact me when they know more. No contact! So I call 5 hours before kickoff. After 1 hr on hold and 1 hr with the CS rep, they said there were no tickets available for me and they are issuing a full refund. I did immediately receive an email with the refund receipt. But I think this speaks to what others in these reviews suggest: StubHub had no intention of sending me these tickets. This was a highly desirable event, so they sold my tickets at double or more. If there were any left, they would give them to me. But I'm out of luck. If I had known the tickets were coming from Ticketmaster, I would have just ordered from them. Lesson learned. At least I am local and didn't waste money on hotel, etc. I just feel let down, but well aware that I will be staying in my comfortable home. I'm grateful for that, given what others in the world are experiencing. But StubHub should not be allowed to operate this way.”
