“I purchased game tickets for the padre game and they asked if I wanted to purchase a parking pass and I clicked yes thinking I could chose from the many parking pass locations offered but it automatically picked a horrible parking location and price for me and the sale was final. Caveat emptor and no cancellation or refund. A truly horrific policy considering the price and distance from the event. Total misleading option from StubHub and total mission failure on the parking pass. Normally I trust StubHub but I will approach with caution if at all after this experience.”
“Buying the tickets was very easy but I felts the service charge was very high. We paid more than almost 70% of the tickets cost as added service charge.”
“I was checking how much a ticket cost to go to a concert and it said it was about 200 and something dollars so I put my information in and the price went up to 476 dollars and I didn’t want them anymore so I exited out of it and it still charged me and I couldn’t get a refund”
“I was unable to access my tickets the day of concert. Also, I was unable to access the parking spot that I paid 30.00 for due to construction and unable to drive into lot.
So I had to pay extra money for a different parking spot. Eventually the venue manager let us in bc she made an exception by seeing the email confirmation. Normally they don’t do this. We drove a long way to this event. Thankfully, after the kids and I were crying, they let us go to our seats.”
“I didn’t like the fact that I didn’t get my tickets until late Saturday night before a Monday night concert. Made me question if I would ever receive them. Also, bought a parking pass to go with our tickets. Thought it was a nice convenience. The picture of the lot that they showed looked fine but when we got there, it was in a very sketchy area and we didn’t trust walking at night in downtown St. Louis. So we parked elsewhere. StubHub flat out refused to refund the parking cost. Non negotiable. Our safety wasn’t their concern. Really turned me off of StubHub.”
“Bought concert tickets and parking pass for my son and tickets never came he was at the stadium until show time to be told that the tickets were not available and the replacement tickets were in no where near what I had brought so we opted for a refund. However when I asked about the parking refund I was told no because we used it of course we used it to get in the stadium to get tickets that weren’t available parking should also be refunded since we didn’t get to see the concert but they said NO very disappointed especially since it was a first concert”
“Buying a ticket was easy, selling was a whole different story! Will never do again. The auto response for customer service is the same no matter what. Very few of the directions actually matched up to the app choices. Transferred my ticket SO many times I lost count. I understand the concept of customer service over the phone, but after 2, 30 minute phone calls I got really tired of the girl apologizing for me being on hold and thanking me for my patience. I just wanted to get my issue solved so I could get to my concert and the seller to his.”
“The only reason I didn’t give StubHub only 1 star is because I had great success all other times I’ve used them. THEN today happened. Our beyond $1K tickets never showed up! It took 2.5 hours to get them replaced. My biggest complaint is the difficulty I had in finding a simple phone number to speak to a person. After trying for 30 minutes to find a phone number, I gave in and used the chat-bot. After 10-15 minutes, the chat bot gave me the option to chat with a human….BUT the anticipated wait was 29 minutes. As I waited I clicked all around the app and somehow discovered a phone number to call for help.
The customer service rep was very nice and ultimately set us up with replacement tix …AN HOUR AFTER the game started.
Also, in the event your tix are not sent to you, and you opt to get replacement tickets, StubHub keeps the difference if new tix happen to be less than the old number.”
“There is no transparency to what the ultimate cost of the ticket ultimately is. This is inclusive pricing. I found tickets to the concert that I felt was affordable for me to entertain a group of friends. But the total ticket pricing was much higher with all the add on fees and taxes which made the tickets unaffordable but I ate the cost as I had already promised treating my friends to this event. Other than that, the concert itself was a great experience and mobile access to the tickets was convenient.”
“Fees for both tickets and parking were ridiculously high. Stubhub charged $37 for each $70 ticket. For a $5 parking Stubhub charged close to $9 plus additional $8 as service charges.”
“Finding the tickets was fine. The delivery was also good. Had no problem with that aspect. My concern is the fee. I purchased 2 tickets at $45. There was a $27 processing fee for each ticket, which made the tickets a bit more expensive. Just curious on why such a high processing fee per ticket.”
