“Stub hub assured that ticket will arrive 3hrs before and we were at the event and didn’t arrive i have to call them with anxiety was very high that moment and told us that the seller didn’t fulfill the tickets Very disappointed with them. It sucks to remember that feeling, supposed to be we have a good seat but offered a general admission. only. We were standing and i have senior with me that time. And never paid us the difference. Didn’t have a choice but to accept the new ticket because we were already there. Who else happened that to them? The only consolation here was the concert was the best.”
“The tickets had an obstructed view of all of the screens. So we were in the nosebleed section as expected but couldn't see the artist on the screens because they were obstructed by stage lighting.”
“This the first and the last time I purchase any kind of tickets. The company added almost $100 on tax and fees, and the fees were $80. My total for my tickets was $98 + tax and fees $80. I called to cancel but no luck according to their policy. And now I have to work for them to resell there tickets (I never heard that one before) and might not selll and I will not recoup all my money. Please do not use this stubhub company. I am very frustrated and unhappy how they treat customers. Where are the law in these kind of situations.”
“They sent me an email apologizing for something going wrong with my order but when I checked the app, I didn't notice anything wrong. After contacting customer service, apparently there was a substitution after the initial seller of the tickets couldn't fulfill the order. I would have preferred they keep behind the scenes issues behind the scenes instead of freaking me the f out. Also, once the tickets were made available they sent me a link that went to a Ticketmaster website but there there no way to transfer the tickets to my Apple wallet. Thank god I had cell coverage at the venue because without it I'd have been screwed. While I did get the tickets I paid for and was able to get into the show ok, the whole experience with the uncertainty of whether I'd even get real tickets and get into the show left a sour taste in my mouth regarding this whole third party ticket thing. I know they say they will refund the money if the seller doesn't come through but that doesn't help when I spent thousands on air-fare and hotel to travel to a far away destination for the concert.”
“Never got tickets. Called customer service several times. Said id have tickets on day of show . They were from 3rd party who never sent them. Makes it very hard to plan something 4 hours away with insurance of getting tickets. They didn’t care. Will never buy from them again. Did get my money back after hours of calls.”
“The parking experience in the yellow zone at Spa was a disaster. It took us three hours to leave the parking field. The people directing traffic were extremely inefficient and there was definitely a difference of experience between the different color parking zones.”
“Was not advised that a metal railing would impede the view from my sec 202, row 1 seats. This should have been disclosed before purchase so I could decide if I wanted these or other seats. First-ever time you disappointed me, StubHub :(”
“The parking pass we purchased was a rip off. When we arrived there were better options at a 50% - 75% discount than what stub hub offered. Disappointing.”
“The parking passes that were sold to me to accompany a concert ended up being a 56-minute walk away from the event. I don’t think you should offer the parking purchase in the first place unless the location is within a 15 minute walk. I feel duped.”
“Purchased tickets to a baseball game. Stubhub recommended getting parking in advance, so we paid for parking. Stubhub failed to inform us that the parking was 1/2 miles away from the stadium.”
“I’m really disappointed with my experience using StubHub to resell my event tickets. Due to unforeseen circumstances, I couldn’t attend an event and decided to list my tickets for resale. Unfortunately, StubHub made this process incredibly frustrating.
My tickets were not showing up publicly for potential buyers unless I dropped the price significantly — and I mean far below face value. It felt like StubHub was intentionally hiding my listing unless it met some algorithm or pricing threshold. In the end, I was forced to sell at a huge loss just so the tickets would even appear and have a chance of being sold.
As a seller, I felt misled and unsupported. It seems like StubHub prioritizes fast sales over fair ones, even if it’s at the expense of the user. I won’t be using StubHub again for reselling unless they make their process more transparent and seller-friendly.”
“I was really looking forward to attending the event, but unfortunately, my experience with StubHub was quite disappointing. The tickets I purchased never arrived, which was incredibly frustrating. Although they issued me new tickets, I was only able to get seats on the 400 level instead of the original 200 level seats I had purchased and was hoping for.
Additionally, I was promised a voucher as part of the resolution, but I never received it. Despite multiple attempts to follow up, there has been no follow-through on that promise.
While I understand that issues can arise, the lack of communication and follow-up has left me quite disappointed. I hope StubHub will improve their process to better support customers in similar situations in the future.”
