Stubhub Reviews

"I wanted lawn tickets that cost $50 at this venue for others I know, but they were sold out so I decided to try stubhub. I ended up paying $265 (the tickets incurred a total fee of $60) , then my friend cancelled and I ended up not being able to find anyone to go with so I resold them using stubhub. I followed the instructions to sell them, and when creating the listing I left the browser in order to look for the order ID in my email, and when I returned the listing form was empty, so because of that I accidentally listed three tickets (one for $100 and two for $101 each). I made my price based on the website's recommendations and was aware that I would already be losing $75 if both my tickets sold for $101 each, as stubhub takes a tax off your sale, but I just wanted most of my money back ASAP. They apparently not reimburse until 5-8 business days after the event, which is my fault for having ignored, but then when I went to contact customer service about a notification that showed up saying that I may have duplicate listings, the CS worker said that I \"mustn't worry\" and that my \"case would be moved to the top of the list\". I faced extra confusion after this because I was trying to follow stubhub's guidelines for transferring my tickets, and I never got a clear indication from them, or the site where my tickets were purchased from, that my tickets had successfully been transferred. Then the next day I was notified that one of my tickets had sold, so I followed the instructions to cancel the transfer I had been prompted to make by stubhub, and re-transferred one ticket to the recipient. Then like 20 minutes later I got notified that two of my tickets had been sold, and I was confused because I only ever purchased two tickets for the show, via stubhub or otherwise. I called customer support again only to have the first agent put me on hold for a long time and then eventually transfer me to another CS agent who informed me that not only would I be charged for the additional ticket I never owned to begin with, but that the previous agent I had spoken to the night before did not actually take any action to resolve the duplicate issue. So now I am out $175 and some change on tickets that should have been $50 each. I am only 20 years old but I have never had such a negative customer service experience, and I feel like I have been scammed by this service. I will likely never use any third party ticket buying\/selling services and I most definitely will not buy or sell with stubhub again. I'm in college so it will take a while to financially recover from this and the event isn't for a month, so I couldn't have had a worse experience or made a worse mistake by using stubhub."

"I wanted lawn tickets that cost $50 at this venue for others I know, but they were sold out so I decided to try stubhub. I ended up paying $265 (the tickets incurred a total fee of $60) , then my friend cancelled and I ended up not being able to find anyone to go with so I resold them using stubhub. I followed the instructions to sell them, and when creating the listing I left the browser in order to look for the order ID in my email, and when I returned the listing form was empty, so because of that I accidentally listed three tickets (one for $100 and two for $101 each). I made my price based on the website's recommendations and was aware that I would already be losing $75 if both my tickets sold for $101 each, as stubhub takes a tax off your sale, but I just wanted most of my money back ASAP. They apparently not reimburse until 5-8 business days after the event, which is my fault for having ignored, but then when I went to contact customer service about a notification that showed up saying that I may have duplicate listings, the CS worker said that I \"mustn't worry\" and that my \"case would be moved to the top of the list\". I faced extra confusion after this because I was trying to follow stubhub's guidelines for transferring my tickets, and I never got a clear indication from them, or the site where my tickets were purchased from, that my tickets had successfully been transferred. Then the next day I was notified that one of my tickets had sold, so I followed the instructions to cancel the transfer I had been prompted to make by stubhub, and re-transferred one ticket to the recipient. Then like 20 minutes later I got notified that two of my tickets had been sold, and I was confused because I only ever purchased two tickets for the show, via stubhub or otherwise. I called customer support again only to have the first agent put me on hold for a long time and then eventually transfer me to another CS agent who informed me that not only would I be charged for the additional ticket I never owned to begin with, but that the previous agent I had spoken to the night before did not actually take any action to resolve the duplicate issue. So now I am out $175 and some change on tickets that should have been $50 each. I am only 20 years old but I have never had such a negative customer service experience, and I feel like I have been scammed by this service. I will likely never use any third party ticket buying\/selling services and I most definitely will not buy or sell with stubhub again. I'm in college so it will take a while to financially recover from this and the event isn't for a month, so I couldn't have had a worse experience or made a worse mistake by using stubhub."

"I ordered tickets and my daughter wound up having an emergency induction so I got on the website right away and began a chat knowing I wouldn\u2019t be able to attend my event. I paid over $1,400 for tickets to a concert and attempted for a couple of weeks to sell my tickets but every person I chatted with told me something different. I even called and no one could help me list my tickets for sale. I did successfully list my tickets\u2026or so I thought but the listing was taken down without and email letting me know. I didn\u2019t realize until I went to update my listing when I received my tickets and to lower the price just to recoup some of the money\u2026I was highly disappointed in the customer service and am now out $1,400 because no one could assist me properly. I purchase several concert tickets a year and I will NEVER EVER purchase from stubhub ever again."

"I ordered tickets and my daughter wound up having an emergency induction so I got on the website right away and began a chat knowing I wouldn\u2019t be able to attend my event. I paid over $1,400 for tickets to a concert and attempted for a couple of weeks to sell my tickets but every person I chatted with told me something different. I even called and no one could help me list my tickets for sale. I did successfully list my tickets\u2026or so I thought but the listing was taken down without and email letting me know. I didn\u2019t realize until I went to update my listing when I received my tickets and to lower the price just to recoup some of the money\u2026I was highly disappointed in the customer service and am now out $1,400 because no one could assist me properly. I purchase several concert tickets a year and I will NEVER EVER purchase from stubhub ever again."

"I ordered tickets and my daughter wound up having an emergency induction so I got on the website right away and began a chat knowing I wouldn\u2019t be able to attend my event. I paid over $1,400 for tickets to a concert and attempted for a couple of weeks to sell my tickets but every person I chatted with told me something different. I even called and no one could help me list my tickets for sale. I did successfully list my tickets\u2026or so I thought but the listing was taken down without and email letting me know. I didn\u2019t realize until I went to update my listing when I received my tickets and to lower the price just to recoup some of the money\u2026I was highly disappointed in the customer service and am now out $1,400 because no one could assist me properly. I purchase several concert tickets a year and I will NEVER EVER purchase from stubhub ever again."

"I ordered tickets and my daughter wound up having an emergency induction so I got on the website right away and began a chat knowing I wouldn\u2019t be able to attend my event. I paid over $1,400 for tickets to a concert and attempted for a couple of weeks to sell my tickets but every person I chatted with told me something different. I even called and no one could help me list my tickets for sale. I did successfully list my tickets\u2026or so I thought but the listing was taken down without and email letting me know. I didn\u2019t realize until I went to update my listing when I received my tickets and to lower the price just to recoup some of the money\u2026I was highly disappointed in the customer service and am now out $1,400 because no one could assist me properly. I purchase several concert tickets a year and I will NEVER EVER purchase from stubhub ever again."

"I ordered tickets and my daughter wound up having an emergency induction so I got on the website right away and began a chat knowing I wouldn\u2019t be able to attend my event. I paid over $1,400 for tickets to a concert and attempted for a couple of weeks to sell my tickets but every person I chatted with told me something different. I even called and no one could help me list my tickets for sale. I did successfully list my tickets\u2026or so I thought but the listing was taken down without and email letting me know. I didn\u2019t realize until I went to update my listing when I received my tickets and to lower the price just to recoup some of the money\u2026I was highly disappointed in the customer service and am now out $1,400 because no one could assist me properly. I purchase several concert tickets a year and I will NEVER EVER purchase from stubhub ever again."