“We bought tickets for world cup game in Vancouver. We live in Finland. Stubhub would not allow us to resell them when we found we could not attend. We spent hours trying- lost money on the tickets”
“I am beyond furious with my experience. I purchased high-profile tickets to the Mondial nearly a year in advance, trusting this platform to secure them. After spending over $5,000 on non-refundable flights, hotel accommodations, and travel arrangements, I received a notification just ONE DAY before the game stating that my tickets were suddenly unavailable.
To pull the rug out from under a customer at the absolute last minute after a year of waiting is completely unacceptable and feels borderline criminal. This platform completely ruined a major trip and caused massive financial damage. Avoid at all costs—they cannot be trusted to deliver the tickets you pay for”
“I purchased tickets for the Bad Bunny concert in Madrid through StubHub and ended up receiving one fake ticket, which resulted in being denied entry to the stadium.
I traveled all the way from Sweden to Torrevieja and then drove 5 hours from Torrevieja to Madrid for the concert. I also paid for a hotel, rental car, fuel, and other travel expenses — all for absolutely nothing.
I have tried contacting customer service multiple times but have received no response and no refund for the invalid ticket.
I do not recommend buying tickets through this website, as they cannot guarantee reliable customer service or that their FanProtect Guarantee actually works. Despite heavily promoting this guarantee, they have failed to respond to my emails or provide any assistance.
It is extremely disappointing that StubHub allows the sale of invalid tickets and appears unwilling to take responsibility when problems occur.
I hope they contact me with a solution as soon as possible. Otherwise, I will be escalating this matter further and filing formal complaints with the appropriate consumer protection authorities.
Very disappointed with this experience.”
“Your platform is done to cheat people. You hide behind your terms and conditions to avoid accomplishments with your customers. For the match vs Uzbekistan, was ok, but because I bought the ticket the match's day, so you weren't able to resell it. But I also bought tickets for the Colombia vs Portugal match and as I purchased tickets 8 months ago and the cost uprised 6 times, now you are doing everything to avoid handing them over. You act with very little morality.”
“Your platform is done to cheat people. You hide behind your terms and conditions to avoid accomplishments with your customers. For the match vs Uzbekistan, was ok, but because I bought the ticket the match's day, so you weren't able to resell it. But I also bought tickets for the Colombia vs Portugal match and as I purchased tickets 8 months ago and the cost uprised 6 times, now you are doing everything to avoid handing them over. You act with very little morality.”
“Where do I begin? The fact that my parking tickets are not delivered and I had to settle for a 2nd option .8 miles further from the venue because a refund is not an option for your failure? Or should I explain that the concert ended at 11:45 and due to massive crowds and distance I could not get to the car to leave until 12:30am and had to pay extra fees for leaving after midnight? Then I get an email, like you care about my experience and connect me to customer service who all but calls me an idiot for not knowing parking ends at 11:59am. Had that been clearly advertised before I chose the 2nd option I never would have selected it. All this plus the 1.5 hours wasted collectively in dealing with your customer service dept who clearly only wants to be right and does not care.”
“Paid over $35 for a parking pass, received pass via email link almost a week and a half later and pass was located 1.8 miles from the venue at a hotel. My wife has a bum right knee and it’s over 105* in Phoenix so I wasn’t going to make her walk that far in the heat. The only recourse, according to CS rep, was to resell ticket and figure out something else as the distance was within StubHub guidelines; this was on Thursday, the concert was Friday. I paid a premium price and expected a premium parking spot at the venue itself. I ended up going to the venue and was able to park there for $10. Don’t ever buy a parking pass through StubHub. I’ll never do business with them if I can help it, they screwed me over.”
“I called them the morning of the event that I had not received my tickets. They told me that to not receive tickets up to 2 hours prior to the event was “normal”. When I did not receive them 2 hours before the event, they offered significantly worse tickets for the same price. They told me I could accept a refund but I had travelled to the event. When I asked to speak to a supervisor, they gave me a different number which was a medical emergency company. I had tickets for section 209 near the stage and had to sit in 213 which was significantly further from stage. StubHub had tickets in section 209 for slightly more but well within the fees they charge but would not offer those too me. I have used StubHub for nearly 20 years but never again. This actually felt like fraud and I intend to file a complaint with my Attorney General’s office.”
“Bought tickets in a certain section. Was told that the seller could not provide those tickets, but that upgraded tickets would be provided. I did not want the improved tickets because I wanted to sit in the exact section to be near other family members also in that section. The return policy is not simple. First-talked to a customer service person on the phone--got through within 2-3 minutes each time I called. That was a plus. However, each of the three service reps spoke very poor English and often I could not understand them, especially if they sped of their speaking rate. The instructions that were sent to me via email were not clear & the service rep had to put me on hold for 3 minutes so that she could figure them out. There is a place to select the tickets to return--but the check boxes are very light and not obvious. We finally figured it out & I was able to return the tickets only to be told to enter additional info in the return form when that form does not allow for any add'l info. I was told to take a picture of my return screen (from fifa site) and send that to a given stubhub email. I did that but later was given a form the fill out instead. Long, drawn out--will not go with Stub Hub again--too many gotchas.”
“I purchased a pair of tickets to Metallica, the tickets arrived immediately, but you stated that it was free of charge and charged me a 40 percent commission.”
“Parking pass attached to Concert ticket was $50 and 2.5 miles away. Being older I couldn’t walk 2.5 miles in 15 minutes. Got tickets at Ft Wayne coliseum for $8.00. How can they allow something like this on the same page as tickets to concert”
“Untrustworthy company, stay away unless you want to get scammed. Customer service is horrible and non existent, fraud is rampant and stubhub could care less. They sell and resell tickets that were never delivered by the original seller! STAY AWAY!”
“I bought world cup tickets 5 months ago, the day before they tell me that they can't get my tickets. They're giving a refund but this is BS. I bought a flight and hotel for this”
“Tickets never delivered for Hamilton in Nashville. Called customer service three hours before the show even started day of and they kept telling me they were escalating it however I never received tickets from them. I highly recommend skipping purchasing through this application and purchasing from the venue directly.”
“The tickets did not arrive. This was the first time this has happened to me. I had to call your customer service at the last minute. They helped find me new tickets but was not good to buy tickets and then have them never show up. Bad experience.”
“Never use StubHub. Purchased FIFA World cup tickets in Dec, 2025. Still haven't received the tickets. Same answer, every time we called customer service, "Seller hasn't released the tickets, but we guarantee you that you will receive them 3 hrs before the game starts, if not there will be full refund". They are like robots repeating the same answer. Extremely frustrating experience. Will never use their service again.”
“I paid and received the confirmation. On the day before the event, I received text and email that my parking space is not available anymore. You will refund me. What do think? Is it right? I am so, so disappointed.”
