“My wife purchased tickets to the Baltimore VS Browns game for me for Father’s Day. We fly home to attend the game this past weekend. We were told that the owner had until 10 am on game day to release the tickets but we never received them. Go to the ticket office and inquire and the ticket office said to call stubhub. We were told by the ticket office at MT Bank stadium the tickets were for a row that did not exist. After contacting stubhub customer service we were informed that the seller still wanted to release the tickets to us but, as I said the section does not exist! They hung up on us and then tried to offer us new tickets in the nose bleed section instead of the area we purchased. If you don’t want to get scammed think twice about using them to purchase tickets!!!! You have been warned!!! Never again!!”
“Genuinely awful. I only use stubhub because they pretty much have the ticketing market cornered and I’m forced to use them for a lot of the shows I attend. First big issue was When We Were Young 2024, they weren’t going to ship wristbands to me until the day of the show. Had to speak to 3 different managers to get them to change it and ship the wristbands before and even then, they were extremely rude, as if it were my fault. Now, they’ve allowed someone to hack my account, transfer my Riot Fest Ticket without my permission, and are once again only able to REVIEW the problem on the same day I’m supposed to be at the festival… They will also place you on an indefinite hold when you ask to speak to a manger. STUBHUB is unfathomably unhelpful with the worst customer service imaginable, second only to AT&T’s customer service.”
“This was the absolute worst experience ever!!!! When I called to fix the issue they blamed me and only offered a coupon. DO NOT USE THIS PLACE!!!!! THEY VERIFY NOTHING!!!!!!!!”
“-1 STAR, THEY SUCK!!!!
This company is the absolute scam. They have zero customer service and can't be trusted at all. The customer service is handled in Nicaragua and they hung up on you. When asked to speaker with someone in the USA that terminates the conversation.
I WOULDN'T BUY FROM THEM AND CERTAINLY WOULDN'T RECOMMEND THEM TO MY ENEMY.
I tried to sell tickets and the canceled the sale 30 minutes after they posted them and charging me the amount of the tickets. When they couldn't deliver tickets I purchased they said so sorry and hung up on me.”
“StubHub’s fan protect plan is a scam and they have absolutely no intention of refunding your money when your tickets aren’t delivered on time. Customer service reps will yell at you, hang up on you and refuse any responsibility. “StubHub is a third party and not responsible for sellers not providing tickets purchased.””
“4 hours before the WNBA they asked me to accept tickets from another seller since the original purchase, which was months prior, had some type of issue with the seller. Never received new tickets although they told me to wait up to an hour before the game. What a ridiculous response when I have to leave over 2 hours in advance to get to the game. I ended up buying Ticketmaster tickets 30 minutes before tipoff and waited days and countless hours on the phone to finally get back my $60 refund. I have purchased tickets in the past without issues but NEVER again. Customer service was pitiful.”
“DO NOT USE STUB HUB they suck glitch on the up one hour before goin to a musical was there fault drive 6 hours paid hotel time off dog sitter baby sitter all so they didn’t let me in because stub hub app didn’t work and they refuse to give me 498 dls back 90dls parking and doble on ticket there parking was 30 tickets 240 I paid 398with stub hub so no only ripping you off on ticket customer services sucks”
“Horrible customer service. Sold 2 tickets through them. Transfer would not work. Wait times of over 45 minutes (several times in a 24 hour period) without getting through to customer service. Finally got through by calling at 6 am and still at 1 hour in a call without a resolution and the tickets being transferred. Exorbitant fees $40 plus per ticket to have this horrible experience. Buy elsewhere!”
“Do not buy your tickets from stub HUB!! They told me the tickets would be available day of concert and they were not! i flew to japan for this concert and now they are telling me they cannot do anything for me. Refund takes 8 days and tickets are sold out everywhere, keep in mind i bought these tickets 3 months in advance! This company is a scam and allows people to steal your money. Also got hung up on by representatives when called to figure it out.”
“Bought tickets 3 months ago to Keith Urban at Choctaw. This week received an email that Stub Hub that could not honor the ticket. There was no tickets available and we chose to get a refund and we will wait to see if we get it! Not Happy😞”
“Bought tickets 3 months ago to Keith Urban at Choctaw. This week received an email that Stub Hub that could not honor the ticket. There was no tickets available and we chose to get a refund and we will wait to see if we get it! Not Happy😞”
“I’m extremely disappointed with Stub Hub and their service. They canceled my tickets without any prior notice but still charged me the full \$70. After realizing this, I reached out to their customer support multiple times, hoping to resolve the issue and get either a refund or my tickets delivered. Unfortunately, I never received a proper response or the tickets I paid for. Losing \$70 like this is incredibly frustrating, especially given the lack of communication and accountability. I expected a much better experience and would caution others before using Stub Hub.”
“We order law tickets 3 months ago. Got an email 3 days ago saying our tickets are not available. They offered some money back and a different section. I don't understand what took them so long to email us The tickets or letting us know that we can't have those tickets. I tried to go by different lawn tickets. Bet they're all sold out.So therefore they did not have my tickets. I do not recommend buying tickets from them.”
“StubHub is a scam! I bought 2 tickets to a comedy show. When I made the purchase the page said it was $200 for 2 tickets but on the last apple pay page on which I clicked through to fast it changed to $400. So now I've been charged double what I thought I was being charged. Then in my panic I ended up on the actual venue's web site and found that the actual cost for tickets was $31 each. So yeah! I paid $400 for tickets I could have gotten at the door for $62. That's a 645% markup. Never use StubHub! No regulation on sellers! No refunds! It is an unethical platform!”
“Had tickets to a concert in a different state and the concert was postponed. Stubhub refused to refund my 3 tickets and I could only go on the originally scheduled date. I asked for a refund and they refused and when I asked to speak with a Supervisor they refused. DO NOT DO BUSINESS WITH THIS THIRD PARTY SELLER!!!!”
