“I purchased a parking pass but the hotel that they gave me doesn’t take them any more. Also when explaining it to the CSR Brandon I told him everything but was never resolved. Then had to go and pay 30$ to park. Hotel front said they was told not to send people there but still using it. If you purchase a parking pass and it’s at the Holiday Inn on Penrose Ave. please get your money back because they won’t honor it. And Stub Hub knows but still taking peoples money.”
“We were never informed of the process to attend this event. We arrived an hour and a half before even coming close to the entrance as they were collecting phones. We had a babysitter watching our 7 year old till midnight and feared that if it took two hours to collect phones it would take the same or more to get them back and we would never be home by midnight. I called Stub Hub and was refused any sort of solution. I can tell you this will be the last time I use Stubhub. If you check my account I have spent a great deal of money with your company and I can promise you it will be the last.”
“Extremely disappointing and unacceptable experience with StubHub.
I purchased premium Golden tickets directly through the StubHub website. Not from an individual seller outside the platform. After purchase and after booking long haul flights, I was informed that my tickets were suddenly withdrawn because of an issue with the seller.
StubHub claims they cannot offer equivalent replacement tickets and only offer lower category cheaper seats. At the same time, the exact same Golden tickets are still clearly available on their own website for a higher price. This makes it very hard to believe that comparable tickets are not available. It looks like my valid tickets were cancelled so they can be resold at a higher price, while I am pushed to accept inferior seats.
Their guarantee promises equal or better replacement tickets. That promise is not being honored. I am being penalized as a customer even though I did nothing wrong and purchased in good faith through their platform.
Customer service keeps hiding behind system limitations and scripted responses instead of taking responsibility. For an international trip and a major concert, this level of insecurity and lack of fairness is unacceptable.
I would strongly advise anyone to think twice before using StubHub, especially for high value or once in a lifetime events. The risk is entirely pushed onto the customer while StubHub protects its own margins.”
“was technically my fault because I don't know the downtown area, but it was the first thing that came up after I purchased tickets, so I thought ok parking by the fox. but nope this parking was a mile away -4 that night. I think they should tell you whether it's across the street a block two blocks or a mile away.”
“Stubhub has terrible customer service and refused to change their website status for the event to cancelled after we gave them multiple pieces of proof. They also refused us a refund and we were told to wait until their "review" was completed. Review of what who knows because they had already been given the proof.”
“i was a faithful client until recently selling tickets and transferring them to seller and on day of event received a call from Stubhub indicating tickets were not transferred..explained to Stubhub that same email confirmation was sent to me verifying tickets were sent and received..they didn’t care or resolve and choose to keep my money ..completely incompetent and never use again”
“Purchased tickets for January 24, 2026 Minnesota Timberwolves vs Golden State. We came here from Canada on a bachelor party. On January 24, 2026 the NBA postponed the game until January 25, 2026. This was the day we were flying out and could not attend. Stubhub was of no help. 100% would not recommend Stubhub if your are looking for any customer service.”
“They double charged me and said "all sales are final" they hang up when you ask to talk to a manager. Absolute scam do not give them any of your information ever”
“We got the tickets fine but the parking was a joke!!! It said it was a 15 minute walk. Very misleading! According to Google Maps it was a 29 minute walk. It was 1.7 miles to the event! We had to hire taxis to get us to the event and back to our car. I called and complained but no refund under a 30 minute walk. Also, when I ordered the tickets, it didn’t give me a chance to bypass the parking. I’ll never order through stubhub again!!”
“We purchased two tickets for a concert in Boston. Due to a personal issue I had to cancel the trip. The StubHub recommended listing the tickets in their sales site. No news for months. Just one day before the concert they texted that someone wants to buy the tickets. I immediately went to the StubHub web page and explained them that I am going to use the tickets myself and the tickets are not on sales.
Today (one day after the concert), I was just charged for the full amount of the tickets ($360) for penalty. Penalty for what? They said I did not delist the sales. Ok I did not de-list but when they contacted me I immediately let them know that I am keeping the tickets myself. What kind of harm did I make to the StubHub? Betrayal of their sales promise to potential buyers?
If they charge this ridiculous penalty, should not they inform the customers like myself this ‘fine’ print in a more explicit way beforehand?
This is a complete rip off!”
“Terrible. Purchased tickets almost 2 months ago from stubhub. The day of the event, this is now sold out, they advised my tickets are "no longer available". Stubhub is a scam.”
“I purchased tickets from StubHub and the show got canceled. Per the original ticket vendor, per the venue and per the artist himself the show was CANCELED. StubHub refused to acknowledge the show was canceled and repeatedly tried to tell me the show was “rescheduled” despite concrete evidence that it was in fact , CANCELED, and refused to refund my $250. Disgraceful. Their customer service will simply try to talk you in circles and are not helpful whatsoever. I will not be using StubHub ever again.”
“We spent about $10,000 to fly to Pittsburgh for the Steelers/Texans game. We bought 10 tickets, and airfare/vrbo. I checked the site a day before the game and saw that the seller would not release the tickets. We were then given an option to get a refund or find alternative tickets. Well we were moved to a different section, and higher up... YET STILL PAID THE SAME AMOUNT. Stubhub sent me a $30 voucher. That is an absolute slap in the face. I will NEVER use Stubhub again!!!!!”
“We purchased the ticket for a performer that we really wanted to see. They were sold as ORCHESTRA section 300 row AA. When we got to the venue and brought the ticket up on our phone the seats changed to Section 300 Row Y and seats 5 and 6. Some how we went from the first row in the venue to the third from last row. When I contacted StubHub the next day they said we had to call them the day of the event and since we used the tickets nothing could be done. The sales practices of this company are very misleading and they hope that the customer will end up at the venue with not enough time to have to fix the issue.”
“I was charged a 950 seller error because after a ticket was sold it remained live (even though it said the sale was closed and taken off line and this was confirmed by a worker via phone), i tried to dispute and they never even got back to me. I then got a random 500 charge not connected to any purchase or sale, that they cant even find. They said theres nothing they can do for either. They then asked if i could fill out another dispute and the link wouldn't even work.”
“It was HORRIBLE for both parking and tickets.
For parking We get there to 6653 N 95th Ave, Glendal, Arizona at 1638, 1 hour before game time and they tell us the parking lot is full. How's that possible if you sell tickets for it, you should know how many spaces there are. They sent us behind them to a hotel parking lot which was fine but upon trying to leave the arms wouldn't work and we were all stuck inside until someone came and lifted the arm up for us all to get out. Also the ticket they give you says make sure your license plate is in the little space for it but there's no way to add it on, so I had to call them to add it on there so I don't get towed and to get back out without double paying.
Buying tickets was confusing as well. I purchased my tickets on here but they were delivered through Seat Geek so I had to download that app. Then had to make phone calls to make sure tickets were legit because it doesnt tell you they may come from somewhere else.
So all the extra time that had to be taken with stuff that could be told to you up front and making sure you could add your license plate would have saved emails, waiting on hold for an hour twice and having to deal with their AI bot would have been saved. It was stressful and killed the excitement before game day being worried.”
“If I can do worse than 1 star I would. I purchased Club tickets and was promised they would arrive about 3 hours before the game at 430pm. It was 640pm and the game started at 730. I contacted Stub hub MULTIPLE times within the 3 hours and was told MULTIPLE times that if I did not received my tickets within the allotted time that I will get replacement tickets that’s are equal or better. So lo and behold I did not received the tickets and StubHub sent me ticket replacement options….the only options they sent me were nosebleed balcony options. What a slap in the face. Out of stress I had no choice to pick something because the game was about to start. Stub hub refuses to credit me the difference and refuses to reimburse me for their mess up because I was forced to pick tickets or I would have missed the game. This is horrible customer protection that they promise multiple times. Not only that the customer service representative was rude and threatened me.”
“Payment expected on a certain day and then they say it may take up to an additional 7 days. Their customer service team is rude and arrogant and barely speak English. Last time I do anything with them”
“Parking pass was inflated in price and a very long walk. I will not be purchasing a parking pass via StubHub again. Cost was 75% more than if I bought on my own.”
