“Paid for the $20usd=$40cad parking that was a suggested prompt after purchasing tickets assuming they would be close to the venue. No address was provided on the advertisement except for “TD Coliseum parking pass” so I assumed it would be the parking that was either associated or attached to the venue or close by. I didn’t get the address until the day of and it was a parking structure 14 minutes away driving from the venue and a 40 minute walk. This is Hamilton okay not Toronto there are places to park closer to this venue. So day of I actually just typed into google maps parking near TD Coliseum and i got a spot in the lot across from the venue and it was $30. Don’t buy the parking find it ahead of time”
“Horrible company. I bought tickets in August for a concert in December that was out of the country.
Flew to said country and my tickets were never transferred to me. They send the seller couldn't fulfill the tickets so they would refund me. I wanted to go to the concert not get a refund!”
“StubHub provided what has been without a doubt the single worst experience of any concert or show in my 52 years. I planned a trip to Las Vegas for my family focused around seeing the Wizard of Oz at the Sphere as well as some other family oriented activities and National Parks. In late Oct I purchased tickets. Next day they were available in the StubHub app but had to be transferred to Ticketmaster. Transfer was not my choice. I attempted transfer and received an error stating tickets had already been transferred. The "transferred" tickets were however not available in my Ticketmaster account. Over the course of a month and a half I made contact with StubHub no less than 5 times. Called the Sphere and Ticketmaster trying to obtain access to my tickets. The Sphere was unable to assist. Ticketmaster did not have any listing of Wizard of Oz tickets for me under my name, address, or email. Every call or chat with StubHub resulted in essentially the same conversation. Give it a few days, log out and log back into my StubHub and Ticketmaster apps, try another device, call Ticketmaster, let us contact the seller. Ultimately 2 days before the show I was told to contact them the day of the show if the tickets didn't magically appear in my account. The day of the show (12/10) I reached out a final time trying to gain access to tickets I bought in Oct. I was essentially told tough luck as they could see the tickets had transferred. It didn't matter I could not see them regardless of device. It didn't matter Ticketmaster confirmed they could not see any Wizard of Oz tickets associated with my name, address, or email. Ultimately they didn't care so my family and I missed out on the cornerstone of our trip......and we're from the east coast so it wasn't a simple drive to visit Vegas. StubHub will never receive business from me again AND I will post this or similar reviews on every site I can find.”
“I purchased tickets for the November Bonnie Raitt concert in Milwaukee. I purchased them in July, thinking I was set. The day of the concert I had not received my tickets. I received a link stating my tickets were no longer available. They gave them to somebody else.”
“You're supposed to buy tickets directly from them yet it is always from a 3rd party seller. How?! That's the scam from many companies not just Stub Hub. Unfortunately in my case, after utilizing tickets bought I will not be purchasing anymore from them. Ticket cost $90 on their site. When received the tickets it shows original cost is $40. It's insane this companies are allowed to dot his.”
“I travelled from Athens to London for Arsenal–Bayern and StubHub sold me INVALID tickets.
We were denied entry at Emirates Stadium.
I filed the claim as soon as I returned home, yet StubHub refused the refund due to a “deadline” and now they’ve ignored my escalation for 3 days.
€3,109 lost + flights + hotel.
This is unacceptable.”
“I was told it even says on my order I was getting a specific row but they have upgrades that you are not warned about. It’s awesome but when you are buying tickets in a certain place for a specific reason it’s not. Protection plan also does nothing and there’s no refund. Usually I don’t speak out about things like this but I am genuinely so confused and do not trust this company.”
“I bought a ticket for an event that was postponed indefinitely, and not only did I later discover that it was cheaper on other, more reliable platforms, but I also requested a refund because I won't be able to attend the event at that location anymore, since I don't live in that state permanently. They were told that the only thing I can do is wait for a definitive date for when they reschedule it (which could be a long time from now), and then try to sell the ticket, and if I can't, well, I've lost all my money and it's basically not their problem!”
“I had purchased FiFA World Cup ticket when they group stage game, who is going to play which country was not set. I got it for $2500. When draw came out, it was not for my liking so i immediately posted for re-sell. Since then my account is locked. I called customer care 2-3 times, they said they have NO IDEA why the account is locked and had NO ETA when the account can be unlocked. This is pathetic service, at least they should inform us the reason why account is locked and tentative timeline when issue can be resolved. Now the ticket price for those games have substantially gone down and my money is stuck.”
“I’m writing this to warn others.
Today I purchased two Premier League tickets through StubHub, paid full price, and for the second time I was scammed. I received no tickets, and no one answered the support number provided.
The exact same thing happened to me last year — the tickets were sold twice, and I ended up with nothing despite traveling all the way from Sweden with my son to watch the match. This year, the same scenario repeated itself.
This is unacceptable. No company should operate in a way where ordinary consumers are left unprotected and repeatedly misled. My son and I spent time, money, and long travel for this experience, only to be ignored by StubHub.
Thankfully, Fulham Ticket Office stepped in to help, and I have now filed a complaint against StubHub.
This was the last time. No one else should have to go through this.”
“I’m writing this to warn others.
Today I purchased two Premier League tickets through StubHub, paid full price, and for the second time I was scammed. I received no tickets, and no one answered the support number provided.
The exact same thing happened to me last year — the tickets were sold twice, and I ended up with nothing despite traveling all the way from Sweden with my son to watch the match. This year, the same scenario repeated itself.
This is unacceptable. No company should operate in a way where ordinary consumers are left unprotected and repeatedly misled. My son and I spent time, money, and long travel for this experience, only to be ignored by StubHub.
Thankfully, Fulham Ticket Office stepped in to help, and I have now filed a complaint against StubHub.
This was the last time. No one else should have to go through this.”
“Bought tickets to see Gwen Stefani at Thunder Valley Casino for my wife. Bought Row A. Advertised as front row of the section. Price point compared to other tickets seemed to indicate that.
Arrived at concert and an additional row was in front. Brought it to Stubhub's attention the next morning and was told nothing they could (would) do as we needed to file a complaint when we.arrived at the venue.
Won't use Stubhub again. Will hope other's use better resalers like Ticketmaster.”
“Sold two tickets for CMNT vs Ecuador and even though they literally sent me emails saying “your sale is complete” and “your tickets have been uploaded”, they then scammed me and said I didn’t upload my tickets and now refuse to pay me and refuse to respond to my inquiries. They are also refusing to allow me to dispute. Absolute rude thieves.”
“Did not deliver tickets, then offered worse tickets as a replacement (despite the guarantee saying comparable or better tickets would be offered). Custpmer Service said if you don't like it you can get a refund and buy other tickets, which now on the day were 5x the price. Bluntly told that was their policy.”
“This is the worse company I have ever used to sell tickets. I have been a season ticket holder for years and not only did they not pay me after I transferred the tickets and provided proof of it to them by sending them the info they requested from tickets master. They had the balls to try and charge my credit card also. What a joke this company is terrible”
“I purchased tickets in September 2025 for a show on Oct 9 - the show was canceled.
I have contacted StubHub twice since this has happened and they keep requesting proof it was cancelled. I sent a screenshot from the venue stating the show was cancelled and still nothing from StubHub. It has now been close to 2 months and still no help from StubHub. If you can purchase your tickets some other way do it - I will never use their service again.”
“Bad customers service. Worst of all, tickets showed up late making it impossible to attend an NFL game on time. I was forced to purchase last minute parking passes from a street vendor. Stubhub refused to refund my money.”
