“I had an absolutely dreadful experience selling a Coachella ticket on StubHub for the first time. Two months before the festival, I purchased two general admission tickets for myself and my husband. Unfortunately, close to the event, my husband had a job change and couldn't attend. Left with no choice but to sell his ticket, I opted for StubHub.
Despite selling the ticket for less than what I bought it for, I thought things would go smoothly. I sent the wristband via priority mail to the buyer, only to face a nightmare after the event. The buyer claimed the wristband was invalid, well after the festival had ended.
In a desperate attempt to resolve the issue, I provided StubHub with ample evidence: pictures of the wristband, barcode, the associated code number, confirmation emails from the original Coachella website, bank statements showing the purchase, and receipts from FedEx proving shipment to the buyer.
Despite all this, the response from Stacey, the person handling my case, was abysmal. She took weeks to reply, only to inform me that my case was closed due to the passage of time, effectively fining me an additional $468 on top of not receiving payment for the wristband I sold.
This experience left me frustrated and deeply disappointed. I will never trust StubHub again. Their lack of accountability and disregard for sellers' efforts is appalling. Steer clear of StubHub if you value your time, money, and peace of mind.”
“I was checking out for 2 concert tickets. The price was to be secured. I am glad I put a limiy on amout. As It was to be a little over 500. They jumped up $100 each. So 767 would of been total. But after looking again they kept increasing prices. Never will I try from here again. Ticketmaster is the way to go.”
“I made a mistake and bought the wrong ticket for the event , when I realized I tried immediately to cancel my order but the website doesn’t work as expected until I find a number to call , then 30 min pass and they said it was too late and they couldn’t do anything to cancel my order . I will never buy from this third party ever again since they can’t help you when you need it .”
“I bought a ticket for the pit area. I was then sent 2 " free " tickets. There was never any pit ticket. Complained and got TERRIBLE customer service. No 100% guarantee AT ALL!!! DO NOT BUY TICKETS FROM THIS ASSHOLE COMPANY!!!”
“Beware!! This company is a criminal organization. StubHub scammed us badly. We flew from Toronto to Mexico City to see Madonna. Tickets they sent were invalid despite me calling them the day-of the concert to ensure their validity. We were turned away at the gate, along with hundreds of others who also purchased from StubHub and Viagogo (sister companies). Heartbreaking for us and thousands of dollars wasted in expenses to travel there. Don’t get scammed like we did.”
“On 10 January 2024 I ordered three tickets, as a Christmas present for my sons, through Stub Hub for the football match Girona FC v Barcelona FC on 4 May. A specific location and price was given. We booked flights and hotels and other activities. On 30 April I was informed by email that the tickets were no longer available. No apology and no offer of finding replacement tickets despite Stub Hub still advertising tickets for the match on Google. Let this be a warning to others that this is a company which cannot be trusted to deliver.”
“Terrible . Orders three tickets for Miami Grand Prix . Three different sellers. No problem with the Saturday or Sunday tickets but Fridays passes came up invalid. StubHub help centers making it our fault . Won’t guarantee anything . I’m losing my money for the tickets . Ran me around for days with no resolution .”
“Tried to sell concert tickets since Ticketmaster wud not allow for this specific event. Inadvertently clicked L13 (loft) instead of section 113, with row/ seat number. Stubhub allowed me to post and sell these seats even though they don’t exist. Numerous unsuccessful attempts to speak with management. Buyer sent me back tickets within 12 hours of purchase. StubHub charged me $330 as a penalty. I wud if received $268 if they sold and StubHub service fees wud of been about $60.”
“It’s a third-party. I bought tickets. It was switched two times on the date. I was unable to get my money back was very difficult to resell the item which I lost over $200 when you called the company they weren’t very helpful. I would never use them again.”
“A show in Austin on April 20 was canceled during performance because of severe weather in an outdoor venue The venue confirmed and Ticketmaster is giving a refund. StubHub will not give a refund because they’re a second party and said they cannot process even though a refund is being given by Ticketmaster, who was the primary seller when I asked to have my call escalated by the service representative, I was told they cannot do it because there is no valid reason escalate I proceeded to ask him about their policy. They quoted me sexual 11 .3 and the global policy I’ve begin asked them to read the rest of the policy because there is other information pertinent to a refund they would not read it and said there was no reason escalate the call, buyers beware it purchasing any tickets from StubHub refunds are hard to come by from these people they will keep coding to you that you access the gate, even though severe weather, lightning and particular was in the area my guess is they don’t care about customer safety I would rather have a sitting there and not get a refund”
“I have never used this online service before to try to sell tickets to a music venue. I posted my tickets and had to take quite a hit on the original price that I had paid for these tickets. I followed the instructions after someone mysteriously bought my tickets at half the price that I had paid. I sent the tickets to the Buyer via the federal express as I was instructed to do prior to the event. The buyer was not happy with the tickets for whatever reason I asked for StubHub to just send me back my tickets. I called numerous times to a generic phone number. No one seems to know anything about your account and can give you very vague answers, even though they claim that they record the calls, every time I call back I get someone new and they give me a different answer on the resolution for the sale of my tickets. Don't use this platform. You can't specify anything about your tickets. You can't communicate with the potential buyer of the tickets that you have sometimes there are More details that you need to share about the tickets that you have then it's misleading to the buyer. And this is the worst customer service possible and you can't accelerate to any sort of management to get your problem resolved at least to meet you on a middle ground. Horrible horrible, horrible !!!!! stay away”
“Misleading company. Nof trust worthy at all. Avoid buying tickets from them. They dont care for customer service, i was promised a middle zone ticket by the vendor and after i purchased it, i was given the last row tickets for $330/each when the same tickets on ticketmaster were sold at $200/each. I made a mistake by not checking ticketmaster first.when i called claiming i have received a wrong ticket, i was informed there was no promise, when i can clearly see the seats promised was in middle of the section. Dont repeat the same mistake i did by trusting them. They will wash their hands from helping you.”
“I have sold tickets on Stubhub for 10 years. When selling it’s typical to list your tickets on a couple sites to give a better opportunity to sell them to a buyer. For the first time ever tickets to an event sold at the same time (within 5 minutes) on both sites. Since my tickets were Ticketmaster tickets, they automatically get sent to the purchaser, thus making it the Stubhub sale unfulfillable.
I called Stubhub immediately asking them to please cancel the sale so the buyer could have an opportunity to purchase new tickets. After being hung up on 4 times by them, and spending an hour just asking them to please do what’s best for the customer, they refused.
I called back the next day, and they simply said that they will try and find replacement tickets and charge me whatever they feel like charging me. In my opinion, I should be responsible for the commission they lost ($40 / 10% of the sale) by me not fulfilling my order.
The customer ended up canceling the order on their end as they wouldn’t accept the tickets I offered in exchanged. Stubhub charged me $360 because they cancelled the order, instead of the $40 commission they lost. Jose the manager and all ten people I spoke with could care less that they are doing this. It is not legal to charge someone for something no one received.
Disappointed that they are not willing to be reasonable. They do not care about their customers (buyers or sellers). Hours of wasted time and stress. They lost a guy who sells and buys a lot from their site.”
“Talk about screwing the consumer, in this day and age that our technology is at it's peek in terms of how consumers manage their lives. Having made a purchase recently on April15, 2024 for the F1 Race in Miami scheduled May 4, 2024. I will admit there was an error on my part where I accidentally purchased a 3 day pass when in fact I was wanting a 1 day pass. I brought this to the attention of Customer Service immediately (3mins after my purchase) to find out, there is nothing we can do all sales are final and it's up to you to try and sell those tickets and hoping get your money back. WHAT A SCAM, in this millennium where technology keeps us in touch globally STUBHUB can't find it within themselves to go into my purchase profile and edit my purchase?. Really?, its evident that this is a MONEY GRAB SCHEME TO SUCK IN THE CONSUMER. BE AWARE, FIND ALERNATE MEANS OF TICKET PURCHASES FOLKS. This company does not concern itself with it's consumers they take every means possible to not help you in anyway. Bare in mind that I was looking to edit my purchase not a refund of any sort, I end up making a second purchase as this was something my son really wanted to attend for his birthday. So They fished me in twice, I know I'm the sucker in the end, but you should also take into consideration who the fisherman is behind the rod. AGAIN, DON'T USE THIS SITE MANY, MANY DISSATIFIED CONSUMERS i SHOULD HAVE PAID ATTENTION TO THE SIGNS”
“Flew all the way to Italy from the US to watch a soccer game we paid good money for, only for us to be rejected at the entrance becauye we were sold fake tickets. After long talks with customer service we were given our refund, but there were other costs associated with this that went down the drain...
We received the fake tickets a day before the event and StubHub didn't do anything to check the validity of the tickets beforehand.”
“StubHub is a complete scam! I will never use them again. I bought tickets in November 2023 for a concert in April 2024. I was told the day of the concert, 3 hours before the concert was supposed to start, that they no longer could provide the tickets I originally purchased. This was a graduation present for my son to see Willie Nelson, his dream concert! StubHub was completely unhelpful & unapologetic during the entire meltdown I was having on the phone begging them to help me since we were already on our way to the concert. They said there were no tickets available for me to chose alternative tickets because the prices of tickets skyrocketed from when I purchased them. I don't even understand how it is legal for StubHub to sell tickets to me when they never actually had the tickets to sell. I wish I would have done more research on this company prior to purchasing. DO NOT TAKE ANY CHANCES ON USING THIS COMPANY FOR PURCHASING TICKETS.”
“They wait until 3 hours before event to tell you they can’t deliver your tickets. Then refuse to refund parking tickets they sold you saying they can help you resell them”
“I wanted lawn tickets that cost $50 at this venue for others I know, but they were sold out so I decided to try stubhub. I ended up paying $265 (the tickets incurred a total fee of $60) , then my friend cancelled and I ended up not being able to find anyone to go with so I resold them using stubhub. I followed the instructions to sell them, and when creating the listing I left the browser in order to look for the order ID in my email, and when I returned the listing form was empty, so because of that I accidentally listed three tickets (one for $100 and two for $101 each). I made my price based on the website's recommendations and was aware that I would already be losing $75 if both my tickets sold for $101 each, as stubhub takes a tax off your sale, but I just wanted most of my money back ASAP. They apparently not reimburse until 5-8 business days after the event, which is my fault for having ignored, but then when I went to contact customer service about a notification that showed up saying that I may have duplicate listings, the CS worker said that I "mustn't worry" and that my "case would be moved to the top of the list". I faced extra confusion after this because I was trying to follow stubhub's guidelines for transferring my tickets, and I never got a clear indication from them, or the site where my tickets were purchased from, that my tickets had successfully been transferred. Then the next day I was notified that one of my tickets had sold, so I followed the instructions to cancel the transfer I had been prompted to make by stubhub, and re-transferred one ticket to the recipient. Then like 20 minutes later I got notified that two of my tickets had been sold, and I was confused because I only ever purchased two tickets for the show, via stubhub or otherwise. I called customer support again only to have the first agent put me on hold for a long time and then eventually transfer me to another CS agent who informed me that not only would I be charged for the additional ticket I never owned to begin with, but that the previous agent I had spoken to the night before did not actually take any action to resolve the duplicate issue. So now I am out $175 and some change on tickets that should have been $50 each. I am only 20 years old but I have never had such a negative customer service experience, and I feel like I have been scammed by this service. I will likely never use any third party ticket buying/selling services and I most definitely will not buy or sell with stubhub again. I'm in college so it will take a while to financially recover from this and the event isn't for a month, so I couldn't have had a worse experience or made a worse mistake by using stubhub.”
