“The parking garage that we got from Stub Hub was a long distance to walk. There were 2 parking garages next to the event. For my next venue I ordered directly through the event center. Never again will you receive my business.”
“We got there early for parking and they didn't accept our pass. Told to call for refund. I had to pay an extra $20 to park in garage. I believe I called Sunday or Monday for refund and I received message saying I was to call 2hr before event.”
“The worst experience.
I was chatting with an agent who assured me my ticket would arrive because it was about an hour before the show start time and I hadn't received it yet.
Well the ticket never came. I have since been refunded. However, I drove all the way to the arena because the agent assured me I would have the ticket. Even if it's 1 minute before the show. But the ticket never came. So I missed the show. These screen shots are a conversation I had with their agent. They don’t care whatsoever and are blatantly rude.”
“My tickets would not transfer. I spent 3 hours troubleshooting with customer service. They kept saying that there was nothing more they could do because they were just a third party. I tried everything they asked never got my tickets. I went to another vendor, bought tickets, transferred with the same process and received my tickets. I have bought thousands of dollars of tickets from Stubhub, but this will be my last. Can't believe they take no responsibility when they take people's money.”
“Bought tickets July 27th for a concert on October 19th. Stub hub showed that tickets would be released at 4pm on the 19th. Day of show 3 hours before show started. Checked at 4 then again at 430. No tickets. Had to text with auto bot many times before getting a human. After 6 different times of having to text with auto bot then a human. Finally got a person to call me and finally at 710pm I was able to get different tickets than what I originally purchased. Had to go through all this while working. Extremely frustrating especially since I purchased the tickets 3 months in advance. For all my trouble I was sent a $15 coupon for another purchase. Not sure that I feel comfortable ever buying thru Stubhub ever again. I will say the person that finally called me and handled it did a great job. Other than that it was an awful experience!!!”
“Stubhub is a terrible heartless greedy corporate monstrosity. I could not transfer one of the tickets I purchased to the Yankees playoffs to my friend so I had to eat the ticket. They would not refund me the price of the ticket amd fought my credit card when I initiated a dispute. Please, for the love of God, do not use Stubhub.”
“I had bought tickets for Mat Mathews through Stubhub and one of my tickets was scalped. I've been trying to get my money back from them since they say they are fan protected. Which is bs. They have gave me the run around for 4 days now and I'm reporting them to the BBB. I will never buy from them again. I went to look on my account this morning and why was 2 now tickets bought for an event that I did not buy. So I had to unlink my credit card that was on file. Smh do better Stubhub. I still have not received my refund. In the picture the one shows I was going to the 8pm show. Go to show downloaded it and it's for the 5pm show and they scanned it and that ticket had already been used.”
“I bought floor tickets for me and my wife from StubHub and waited outside the building and my tickets never came. StubHub attempted to give me other tickets which was way away from the floor seats like I purchased. It was very embarrassing to wait in front and never get in and because it was so last minute. I couldn’t even get any good seats to see the ring ceremony. We paid for parking tickets through stub hub they wouldn’t refund parking.”
“PURCHASING THE TICKETS WAS PRETTY EASY. IT WAS THE PARKING PASS THAT I PAID AND ADDITONAL 41 DOLLARS TO PARK IN THE GARAGE DID NOT GET ACCURATE DIRECTIONS TO THE GARAGE. SO ENDED UP PAYING TO PARK ON THE STREET. CONTACTED CUSTOMER SERVICE AND THEY WERE RUDE AND REFUSED ME A REFUND. I WILL NOT BE PURCHASING THROUGH THE STUBHUB APP NO LONGER”
“I honestly would steer away from this company. Lack of empathy and business ethics. I purchased two seats selected seats to find out it was general admission. The price on the tickets were 3x cheaper the amount I paid for them. It was a great concert but the principle and misrepresentation and customer service was completely heinous.”
“On two occasions in the last year have purchased tickets through StubHub and neither time received the tickets or was compensated in anyway. Never again will I use StubHub!”
“Stubhub sold me a parking lot space for my event. It wasn't close to the event, and it was a parking lot that wasn't open. It was 6 miles away. It was in a sketchy neighborhood. Stubhub said I couldn't get a refund. I had to pay $30 at another parking lot. Stubhub customer service hung up on me twice. I gave up after that. They lost me as a customer.”
“Terrible service. Bought tickets to the Toronto Maple Leafs. Never received an email that the tickets were canceled. Did not know until we were at the stadium and had to scramble the last minute to buy tickets at the venue. No assistance from StubHub. Was not reimbursed for inconveniences. Will not use StubHub again. Would recommend another service provider.”
“DO NOT BUY HERE, very bad experience. I bought 2 tickets to see Ana Gabriel, row 10 "very expensive" to be close, and at the time of entry the tickets never arrived. I spoke with customer service and they gave me row 18 because the seller couldn't get the ones I bought... is this a joke or what? And if I didn't want them, they would refund my money even though I was already at the concert and had paid a parking fee of $54.”
“Their website doesn’t show listings you have created forcing you to create duplicate listing then they steal your money after the sale has been completed. Even with proof of the fraudulent activity they REFUSE to give me the money for my ticket sold.”
“Used them to buy a parking pass at SAP Center. Showed the pass was for main parking at SAP center. When I received the pass it was for a parking lot north of the airport, not close at all. Took an hour on the phone and still didn't get my refund. I have to send my tickets back even after the pass is expired, then it will take 5 business days to get my refund. Waste of time and money. Don't use stubhub.”
