“Where do I begin? The fact that my parking tickets are not delivered and I had to settle for a 2nd option .8 miles further from the venue because a refund is not an option for your failure? Or should I explain that the concert ended at 11:45 and due to massive crowds and distance I could not get to the car to leave until 12:30am and had to pay extra fees for leaving after midnight? Then I get an email, like you care about my experience and connect me to customer service who all but calls me an idiot for not knowing parking ends at 11:59am. Had that been clearly advertised before I chose the 2nd option I never would have selected it. All this plus the 1.5 hours wasted collectively in dealing with your customer service dept who clearly only wants to be right and does not care.”
“Paid over $35 for a parking pass, received pass via email link almost a week and a half later and pass was located 1.8 miles from the venue at a hotel. My wife has a bum right knee and it’s over 105* in Phoenix so I wasn’t going to make her walk that far in the heat. The only recourse, according to CS rep, was to resell ticket and figure out something else as the distance was within StubHub guidelines; this was on Thursday, the concert was Friday. I paid a premium price and expected a premium parking spot at the venue itself. I ended up going to the venue and was able to park there for $10. Don’t ever buy a parking pass through StubHub. I’ll never do business with them if I can help it, they screwed me over.”
“I called them the morning of the event that I had not received my tickets. They told me that to not receive tickets up to 2 hours prior to the event was “normal”. When I did not receive them 2 hours before the event, they offered significantly worse tickets for the same price. They told me I could accept a refund but I had travelled to the event. When I asked to speak to a supervisor, they gave me a different number which was a medical emergency company. I had tickets for section 209 near the stage and had to sit in 213 which was significantly further from stage. StubHub had tickets in section 209 for slightly more but well within the fees they charge but would not offer those too me. I have used StubHub for nearly 20 years but never again. This actually felt like fraud and I intend to file a complaint with my Attorney General’s office.”
“Bought tickets in a certain section. Was told that the seller could not provide those tickets, but that upgraded tickets would be provided. I did not want the improved tickets because I wanted to sit in the exact section to be near other family members also in that section. The return policy is not simple. First-talked to a customer service person on the phone--got through within 2-3 minutes each time I called. That was a plus. However, each of the three service reps spoke very poor English and often I could not understand them, especially if they sped of their speaking rate. The instructions that were sent to me via email were not clear & the service rep had to put me on hold for 3 minutes so that she could figure them out. There is a place to select the tickets to return--but the check boxes are very light and not obvious. We finally figured it out & I was able to return the tickets only to be told to enter additional info in the return form when that form does not allow for any add'l info. I was told to take a picture of my return screen (from fifa site) and send that to a given stubhub email. I did that but later was given a form the fill out instead. Long, drawn out--will not go with Stub Hub again--too many gotchas.”
“I purchased a pair of tickets to Metallica, the tickets arrived immediately, but you stated that it was free of charge and charged me a 40 percent commission.”
“Parking pass attached to Concert ticket was $50 and 2.5 miles away. Being older I couldn’t walk 2.5 miles in 15 minutes. Got tickets at Ft Wayne coliseum for $8.00. How can they allow something like this on the same page as tickets to concert”
“Untrustworthy company, stay away unless you want to get scammed. Customer service is horrible and non existent, fraud is rampant and stubhub could care less. They sell and resell tickets that were never delivered by the original seller! STAY AWAY!”
“I bought world cup tickets 5 months ago, the day before they tell me that they can't get my tickets. They're giving a refund but this is BS. I bought a flight and hotel for this”
“Tickets never delivered for Hamilton in Nashville. Called customer service three hours before the show even started day of and they kept telling me they were escalating it however I never received tickets from them. I highly recommend skipping purchasing through this application and purchasing from the venue directly.”
“The tickets did not arrive. This was the first time this has happened to me. I had to call your customer service at the last minute. They helped find me new tickets but was not good to buy tickets and then have them never show up. Bad experience.”
“Never use StubHub. Purchased FIFA World cup tickets in Dec, 2025. Still haven't received the tickets. Same answer, every time we called customer service, "Seller hasn't released the tickets, but we guarantee you that you will receive them 3 hrs before the game starts, if not there will be full refund". They are like robots repeating the same answer. Extremely frustrating experience. Will never use their service again.”
“I paid and received the confirmation. On the day before the event, I received text and email that my parking space is not available anymore. You will refund me. What do think? Is it right? I am so, so disappointed.”
“I had a very disappointing experience with StubHub regarding my ticket delivery for a live event. In the days leading up to the concert, I contacted StubHub multiple times because I had not received my tickets. I was repeatedly told by different representatives that I should wait, as tickets are often transferred the day before, day of, or even a few hours before the event. I relied on this information and continued waiting.
On the day of the event, I still had not received my tickets. I spent several hours contacting StubHub and was placed on long hold times multiple times. I was also promised callbacks twice, neither of which ever happened. I received inconsistent information from different agents, and the situation was not escalated in a timely manner despite the urgency.
As a result, I was left uncertain about whether I would be able to attend the event and had to travel to the venue without a confirmed ticket. I ultimately received my tickets shortly before the event started, but the experience caused unnecessary stress, confusion, and I missed the opportunity to enter early and enjoy the full experience of the event.
While I am glad I eventually received access, the lack of communication, missed callbacks, and inconsistent support made the process extremely frustrating. I hope StubHub improves how it handles last-minute ticket issues and customer support during time-sensitive events.”
“We never received our nj devils tickets from stubhub.. they said they were claimed and they weren’t. Had to purchase additional tickets last minute . When we went to our original seats there were people there who said they purchased from box office. Tried
calling and emailing many times for money back and just got jerked around.. sent a certified letter to the CEO at headquarters a month ago they accepted and no response! BEWARE!!”
“I purchased specific tickets and specific parking pass to the world cup. They day before the game I got an email that my tickets were available and that I been upgraded at no cost. Sounds great right? Wrong. My seats at SoFi were one full level above the seats I had purchased, and I was not refunded anything despite the fact that were tickets available in this new section at 20% LESS than what I had been paid...these were $1500 tickets. My attempts to just cancel the entire transaction were met with endless customer service calls and an email that my cancellation would be "resolved" in the next 72 hours, meaning after the actual game, and likely not in my favor given the fine print. Fine, I went but as a secondary problem the day of the event I got an email that my parking had also been "upgraded" at no charge...except it was from the parking light right against the stadium to a half-empty one about a 15 minute walk further away. Again, no refund, no ability to cancel. Total rip off and will never, ever use this service again.”
“The parking pass is purchased for $146 total for the Lowder Lot for the Argentina versus Iceland soccer match at Auburn ended up being a HUGE waste of money. By the time my family and I got their there were no parking attendants at the lot and it was full to overflowing with cars.”
“I bought the ticket for Emmylou Harris the same day of the concert at College of Charleston SC. Because I had a lot of work to get out the door, I did not go on my computer before leaving for the concert expecting that I could go from the receipt to my tickets. I does not work. If the concert management had not gifted me a general admission ticket to replace my reserve seating, I would have been at the concert and unable to attend 2 hours from my house. Ugh!”
“I actually really like StubHub for purchasing tickets to events but this is the second time I purchased a parking pass that I couldn't use. I paid $89 for this pass and there wasn't even an address for the lot, nor anything in the area that would take the pass. I ended up paying for parking on site.”
