“I bought tickets via StubHub for a Phish show in Las Vegas. Our plans changed and I had to resell the tickets at a loss. Now, StubHub has contacted me saying the tickets I sold were not the same ones they buyer received, so I will be charged for them. This is the first time I've every bought or sold tickets through StubHub. They ripped me off. I will NEVER use StubHub again. I feel sick to my stomach about the hard-earned pay I just threw away.”
“Don't buy tickets here for parking. I purchased a parking ticket for cleveland Guardians to park at east garage next to stadium night time game. They sent my ticket for parking it was a lot 1 mile away NO ONE would buy this parking ticket for a Guardians game. They will not refund you false advertising. Don't get bit like we did.”
“BUYER BEWARE! I purchased tickets through Stubhub, ticket delivery date was the day of the show. I reached out to support multiple times the week prior to the show and was assured that tickets would arrive before the start of the show. I received an email that they were transferred to my AXS account an hour before the show. They never showed up there. I was on the phone with support for hours. StubHub sent replacement tickets two hours after the start time of the concert. What makes it all worse is that I had also sold these tickets. My buyers were standing in line for a show they never received tickets to. I was not only charged for my original tickets, but also to reimburse my buyers. I am in open dispute with them for all of this which can apparently take up to 45 days to resolve. Meanwhile, Stubhub has my money for original tickets and resale reimbursement. This was a show that I wouldve traveled 1200 miles for. Thank goodness I didn't as tickets never arrived. I will never use StubHub again.”
“No wonder their stock price is under $8/share. I attempted to buy tickets from stubhub, and they did not deliver the tickets until thirty four minutes into the concert. They tried to deliver me tickets via link three times and all three times the links went to a 404 page. Their customer service is abysmal.They lie constantly, and they try to hide from emails in questions. Do not buy so much as a shoelace from Stubhub, they are crooks.”
“The add on parking pass was a scam. It was $15 for a lot that was a mile away. Upon arrival, the sign read $1.50 for parking. Lot was empty. Decided to park the venue, it was free. Also, there was a parking ramp at the venue for $20. To top it off, I reached out to Stub Hub to let them know and the service rep. Jay, ended our chat before even addressing the situation. I'm out the $15. Stub Hub needs to do a better job of verifying the add ons. It was a joke with still no resolve.”
“StubHub and Klarna indicated that tix no longer available mid transaction. So I kept trying. Ended up with 3 sets despite the no-longer-available mid transaction. Live agent asked which set I wanted to keep and that StubHub would cancel the other 2. Then it failed to live up to the promise so I ended up with 2 sets of pricey tix and StubHub would not fix it.”
“I ordered tickets in 3 week befor the show. There was no option at stubhub to choose a seat, however other vendors privided that and were a plenty of seats available. Then I got my tickets in 3 days before show, I've got a cheapest and shittiest seats in the venue. Stubhub fee was sames as two tickets price. so I paid twice to get a lemon. never gonna use it again.”
“Nightmare! Their website makes it sound easy to sell tickets purchased on their site. It’s impossible to sell tickets bought from StubHub because they don’t transfer the tickets to you until 3 hrs before the event and they won’t activate your listing until you have the tickets. They should have a class action suit for misrepresenting the process.”
“My tickets did not arrive. I spoke with them 3 times and they guaranteed me i would have tickets. They told me do not worry you will have tickets when you arrive at 7pm. I drove 2.5hrs and when I arrived they said sorry we have no tickets.”
“This company uses AXS to deliver their tickets. Once the tickets are delivered by AXS (whether you can actually get them or not) StubHub will not assist in any ticket issues you may have. AXS is not a company that is reachable nor are they concerned (via chat) with any helpful resolution. So
you don't have tickets and you cannot get a refund. DO NOT use StubHub”
“I purchased 2 tickets for Renee Vaca weeks ago. They tickets still have not been transferred over and the show starts in 2 hrs. We have called 6 times, we are told they have until 1 hr before the show starts to transfer tickets. We live 1 hour and half away. Stub Hub will NOT contact the seller even though it through thier platform. The will give a full refund, MINUS the parking, they claim we got that. I see multiple lawsuits, how is this Co allowed to do business? In August I spent close to 2 grand to see the Eagles at the Sphere. NEVER again. I havent ruled out small claims ct.
DO NOT BUY TICKETS FROM STUBHUB ITS A SCAM!!!!!!!!!!!!!!!!!”
“Stubhub never gave me my refund for a Redsox playoff game that never happened back in September of 2025… I’ve called, emailed, customer service multiple times…No conclusion. Over $700 gone”
“Ordered tickets. Received an email from stub hub to accept the tickets but never received the email from the seller. Went around with 7 people at stub hub for 2 weeks trying to get the email. I kept being told it was in review and tickets were guaranteed for the show or I’d have replacements. Called 3 hour ls before the show and was told the same thing. Drove 1.5 hours with an excited 14 year old to sit in the parking garage and wait for customer service to resend the email with my replacement tickets to be told they didn’t have replacement tickets. So my refund is “in review” but my daughter’s heart was broken. I drove 3 hours round trip and sat in a parking garage praying they would deliver on their promise for an hour to be disappointed.”
“I will never use stub hub again. They do not require the seller to release the tickets until the day of the show, even if they are already avaulable. I purchased some tickets and now cannot attend, and the seller will not release the tickets so i can try and sell them. Leaving me holding the bag for $300”
“The worst experience! Ordered 3 tickets for concert, still had not received them by noon the day of the event. I called 4 times, 3 of which i was hung up on and when I finally got a supervisor all she wanted to do was read her "script" to me and tell me the rights of the seller. Stubhub in NO WAY was worried about me the customer. Told me if i didnt have the tickets by 4 pm i could have a refund... the event started at 4 pm so i didnt receive them by then, i would have no way into the event! HORRIBBLE.... DO NOT USE!”
“This is the worst company on the internet. They bait and switch tickets. You think you buy one thing such as covered parking close to the event and they send you another, in my case outdoor parking that was a 20 minute walk to the stadium. Their "guarantee" is completely false. When you try to get a refund online you get a "virtual assistant" that does virtually nothing but waste your time. DO NOT USE THIS PLATFORM these people are crooks.”
