“DO NOT USE STUB HUB EVER!! It's not worth it. Tickets never arrived even though they were purchased and paid for a month prior.
They also give you the run around to get a refund.”
“My girlfriend bought three ZZ top tickets through stub hub and they didn't even send her the tickets.i read a few reviews on here saying stub hub offered a refund to some of you.they wouldn't even refund the 3 of us on our tickets”
“I bought tickets a year in advance for Mamma Mia at the Paramount Theater in Seattle, it was going to be a gift for my daughter, and I waited until an hour before the event for them and they simply asked me to reschedule for another day or ask for my money back and of course I asked for my refund. I am completely dissatisfied with StubHub!!”
“To Whom It May Concern,
I am writing to express my extreme disappointment and frustration with the service I received from StubHub regarding an order for tickets to see Ali Siddiq. I purchased these tickets in February 2025 for a show that was scheduled for June 2025, and I was incredibly excited about attending.
However, despite my purchase, I never received the tickets for the event. This failure to deliver left me unable to attend the show, which was a deeply frustrating and upsetting experience. The excitement I felt about this event turned into significant disappointment due to StubHub's inability to fulfill its commitment.
This incident has severely eroded my trust in StubHub's services. I believe it's crucial for potential customers to be aware of the risk of purchasing tickets through your platform, as my experience clearly demonstrates a significant flaw in your delivery process.
I urge you to investigate this matter thoroughly. Furthermore, I intend to share my experience to inform others about the issues I encountered, so they can make informed decisions about using StubHub for their ticket purchases.”
“If I could I would give 0 for review. I purchased my ticket to see Coldplay well in advance . The day of the event they’re telling me they cancelled my ticket and they are offering me a refund . Wtf! I don’t want my money back I want my ticket !”
“I was one of many people who purchased tickets for “Good Night and Good Luck through StubHub which were to be delivered by email at 4 pm on the night of the 7 pm performance. The tickets were not downloadable. The management of the theater informed us this was a common occurrence with StubHub and there was no way that they could provide us with seats. It was a very common occurrence. Customer service was of no help and her English was very difficult to understand.
Never, never us this company”
“I bought tickets to a game that was suppose to start at 1:40 but the game was changed to 7:10 and I am not able to make that time.
They do not give refunds they said and that would have to try to sell my ticket.
They did not provide what I purchased so I am not happy at all about it!!
Will never use it again since they can’t guarantee what I purchase from them.”
“I bought 2 tickets to see Chicago for $306.42. Processed my payment before I noticed the $124.94 service fee which is ridiculous. Their service fee for my parking permit was almost as much as the permit itself. Started to sell them back and they offered a measly $175 for both. That probably didn't account for more service fees. Stubhub is a ripoff and I wouldn't recommend it to anyone! My advice contact the venue and cut out the middle man.”
“For some reason for me it was so many steps and the waiting period. It was very different from other ticket agencies.
And for future when selling parking space for concerts let folks know how many walking minutes to get to the venue.
I have knee problems and could not walk blocks away so I had to forfeit my space I reserved.”
“I called the 2 days before the Napoli game and asked customer support if my name on the ticket had to match my ID. They said no and don't worry about it. I went to the game in Naples, Italy and go turned away at the gate for that very reason. Sending me an email that day is way to late and it cost me a lot of money to go to Italy and not be able to go to the game! This was my first experience buying tickets from Stubhub and will likely be my last. I have zero trust. Giving me my money back was not enough. I lost travel costs to another country from the USA. Horrrible, Horrible, horrible”
“Buyer Beware: StubHub Failed to Deliver Our Tickets
We are extremely disappointed with StubHub. Despite “purchasing” tickets in March for a June performance in NYC, StubHub failed to deliver. We spent thousands of dollars on travel and accommodations, only to be turned away at the theater because the tickets were never transferred.
StubHub claims “all sales are final,” but that only applies to buyers—not sellers. The seller can cancel or simply decide not to send the tickets, and StubHub offers no protection for the buyer in that scenario. In reality, when you “buy” tickets on StubHub, you’re not actually purchasing them—you’re buying the possibility of receiving them. Until the seller follows through, you have nothing.
Even theater staff told us this kind of situation with StubHub happens often.
StubHub favors the seller, not the buyer. Don’t trust that a confirmed order means guaranteed tickets.
So again—buyer beware.”
“An hour before my concert I had yet to receive my ticket, called customer service they we absolutely no help. Our only options were to get a refund or accept tickets higher up in the stadium for the same price as lower level tickets. Was also told there was a wait time to speak with management. We were so pressed on time that we had to suck it up and take the replacement seats. Will never use them again.”
“Stubhub,
Since we never received our tickets, or a “link” for alternate tickets, a refund is obviously due. The fact that I spent hours on calls with Stubhub yesterday morning to ascertain whether we would get our tickets, then driving to the venue with our large group (6 people, 2 babies, and my wife who has severe dementia), and trying to find tickets at the last minute, made our experience very upsetting. At every stage, Stubhub misled me and ruined my day. I have used Stubhub 100s of times in the past without problems. Yet, this whole transaction seemed different. Twice, the seller offered me alternate tickets which were completely unacceptable. I have never seen that happen before. At that point, Stubhub should have let me know my tickets were gone, refunded my monies, and let me move on. Instead, I was left twisting in the wind to the last minute thinking that Stubhub was going to give me better seats.
I hope this message gets received and that some manager/supervisor reached out to me to discuss my situation. I am a senior citizen who tried taking my whole family and grandkids to a game that I love. Stubhub ruined my day.”
