I’m writing this to warn others not to purchase tickets through StubHub. My friend bought tickets on October 11, 2024, for the Coldplay concert on July 26, 2025, trusting StubHub’s “Fan Guarantee.” Despite calling multiple times—months ahead, weeks before, and even the day of the show—he never received his tickets. The original seller never released them, and StubHub failed to deliver on their guarantee. Instead of offering comparable or better seats, they proposed obstructed-view tickets—nothing like the unobstructed Section 330 seats we had secured. StubHub didn’t hold the seller accountable, and the system clearly failed. Concerts like this aren’t just events—they're personal, emotional experiences that mark birthdays, milestones, or reunions. StubHub issued a refund, but they couldn’t restore the moment that was lost. I got to attend and had an amazing time, but it was bittersweet without my friend there. StubHub let us down. If they can’t ensure ticket delivery or back up their own policies, then their system shouldn’t exist. Buyer beware.