“Scam, the event I paid for was cancel/postponed without giving a new event date. Stub refused to give me a refund because the show wasn’t cancelled but postponed. Stubs doesn’t give time for when the new event can be posted. Basically as long as it say postponed Stubs will not give a refund. It can be years or never and buyers will just be out of money.”
“I will NEVER buy anything else from your company,. I have not in my 45+ years of life felt so unheard and dismissed as a customer. I bought four softball tickets for my family to attend the FSU Softball game on Saturday, and there was a glitch rendering them inoperable. I called customer service three times, and got no help or answers. The first hour, I was given instructions on how to resolve the issue, but it only worked on your end. After the next hour, I was told to fill out a form and send a screenshot validating what was happening, which I did, to only be told that a Manager would be reaching out to assist me with resolving the glitch. Another hour later, while the game is ending, and my kids are sad and disappointed, I called back to only be told that the only resolution was that someone would reach out to me in 24-48 hours!”
“Purchased 4 tickets in Nov 2023 for a concert in March 2024. Never received tickets. Started contacting StubHub via online chat 3 weeks prior to concert and just kept getting the same information of their "100 percent FanProtect Guarantee". The day of concert after another lengthy 1 hour online chat with StubHub representative and still no tickets, was told my case was being escalated to the "Relevant Team" and they would let me know something soon. I just wanted a refund at this point. Literally got an email a few hours prior to concert saying to download a link from TicketMaster no less in order to receive my tickets. Never, ever will purchase anything from StubHub again.”
“We bought 4 tickets on line as guest from stub hub. They never even sent a confirmation. We called 3 times, chatted twice and all they would tell us is they had no record of us at all. We were charged $194 for tickets on our charge card but they have no record!?!”
“My husband and I bought tickets through StubHub in November of 23’ for an event in March of 24. The tickets we were sent were in a different section than what we were promised. We contacted stubhub multiple times over 3 months about this problem and they told us they would work on it closer to the event date because they have up until 2pm of the event to fix the problem. A week ago, Stubhub asked us to return the original tickets we were given and said that we would receive an email with new options for tickets or a refund. It is now the day of the show, after 2pm, and even after calling Stubhub multiple times for the past week including several times today, we are still being told the same thing each time. We have yet to receive an email for the option of new tickets or refund. At this point, the event is in 5 hours and even if we wanted to change tickets by the time we get this email from StubHub, there would not be enough time for the owner to transfer the tickets to us. At this point, we will not be able to attend the event which is disappointing. We have used Stubhub multiple times in the past and have always been happy. This time, we are unbelievably disappointed in the Stubhub customer service.”
“This was the worst experience ever, not only are you inundated with useless emails, the service is difficult to navigate. We almost didn't get into the concert due to difficulties from them only sending 1 ticket instead of the 2 we purchased. DO NOT EVER USE STUBHUB!”
“3 hours before the Taylor swift concert StubHub emailed us and told us they could not provide the tickets. This company is unreliable and should not be trusted - use seat geek or vivid seats.”
“On May 15, 2023, I purchased tickets from StubHub for $158.51 via PayPal for "Celebrating David Bowie - Live in Concert (feat. Peter Murphy & more)", which was scheduled for Monday Oct 16, 2023.
The show was cancelled and StubHub denied my refund. I filed a complaint with PayPal, which was denied on 11/4/23 BECAUSE StubHub told them that it wasn't cancelled, even though I have an email from them confirming it.
StubHub then stated in chat, on the phone, and email that I would receive a FULL REFUND within 3-4 weeks. But they NEVER have refunded me and EVERY TIME I call they tell me that they'll refund me in 3-4 weeks.
I'll NEVER use PAYPAL and NEVER purchase tickets using Stubhub!”
“I purchased two tickets to the Madonna concert in St.Paul. Was going with two other couples. We were all sitting in the same section. Two days before the concert Stubhub sends an email and tells me that the seller is not able to provide the tickets I purchased. What happened to my tickets?? Was offered a refund or other tickets in a different section. Since I had/have no confidence in this company, I took the refund. Will miss out on the concert and a good time with friends. Will certainly never use Stubhub again. Very disappointing.”
“Tickets not delivered drove three hours tried to enter the venue and was told that the barcode I had was no good. I contacted StubHub. They attempted to contact the seller with negative results
I paid $782.11 and drove over three hours one way I will never buy from SeatGeek or StubHub again
I will never buy from these dirtbags again”
“Sold tickets on StubHub the buyer never received my tickets StubHub penalized me I never got paid for the tickets I sold because the process gets confusing since the seller has to figure out how to send tickets to the buyer using stubhubs confusing process StubHub needs to take responsibility and send tickets to the buyer once the tickets are purchased not make the seller figure out how to do it all tickets have barcodes and are assigned a unique label number nearly impossible to fake all StubHub has to do is hold the tickets and send them to the seller they have not figured out how to do that yet so I would not recommend this company there are people who are buying tickets and are being frustrated not getting them on time and sellers who are not getting paid like what happened to me”
“Total rip off website. I purchased my tickets and recieved an email that a link to retrieve my tickets would be emailed to me. It never arrived. I tried contacting customer support 24 hrs before the event and never got a reply to anything. Not email, not im. Nothing. No response to a refund request. Nothing. Just a total rip off. Avoid avoid avoid. Unless you like throwing money away.”
“I put a pair of tickets for sale on Stub Hub. I sold those by myself at 9 o'clock a monday night. I did not think to remove the tickets from the site that night,they were on sale for 2 months on the site. On the thuesday morning, very early, i received an email telling me my tickets were sold. i was not able to provide them to the buyer because they were not at me anymore. They charge $650 of penalty for no respect of the agreement.
I try to reach the guy who were suppose to have bought my tickets. They gave me an email adress to transfert the tickets.
That email adress was not even a good adress, trying to reach the guy, the email was never able to be sent !!! They have a sofware who check all the tickets they have on sale on their site, that cam from an other seller (ticketmaster, etc) they are able to see if the ticket change of owner. When they see that, they send you an email to tell you they sell your tickets, but you don't have them anymore ! Surprise, they take money on your credit card. I remove the credit card from the site but they charge me anyway.
Stay away from them !
I called them for what they call a waiver... they let you waiting for an answer for 10 days, you call again, they appologize and you're still waiting for 10 to 15 days.
After 3 times, you are tired trying to explain your case. So you let go.
This is they're way to handle the customers.
They arre liars, thieves and their company is a fraud.”
“I bought tickets on StubHub, but haven't received them. The delivery date was set for the day of the event. I explained that I need to fly to the location four hours before the event and cannot travel without the tickets, considering the significant amount of fraud on the website. The support did not cancel the order or refund the money, suggesting to simply resell the tickets. However, the platform allows you to resell a ticket that you don't even have in hand yet! It's a clear scam.”
“If I could give them no stars at all it would be a huge blessing . Be aware of this company . For being a first time purchaser they have no mercy . I purchased tickets for a event the seats were already high for top level seats and I was tacked on a very high service fee they say they let you know but they don’t comes on after the purchase. I tried to dispute it with my credit card company it was denied since they had already paid STUBHUB BUT I DIDNT RECEIVE CONFIRMATION OF MY TICKET being ready to print until the day before the event . I had a confirmation receipt of the tickets I did purchase. I go to try to download them . It won’t let me. By now I’m super frustrated . I call them and they proceed to tell me I have to get a case closed letter from my card company before they release my tickets . Mind you the event is a few hours away spoke to everyone and the supervisor there no one made a difference in handling my order. Finally some how I made a account with them on there website and was able to down load my tickets when I do I notice they had issued me higher level seats than what I had purchased at a high rate . I proceed to call them and they say they will issue me a 25% voucher off future tickets . Now they are saying until I send them confirmation of closed dispute , I emailed the sipervisor the letter and email I got from PayPal , PayPal also confirmed to have emailed them the same since the day of cancelling dispute. Save yourself a heart attack with this company . I was just a grandma trying to take my grandson to see his favorite player MESSI FOR HIS 17 birthday surprise and STUBHUB SURPRISED ME 😡”
“Stubhub charged my card a penalty fee of some sort after tickets were sold of $135. Won't reverse the charge and keep giving me different reasons why. Scam.”
“ABSOLUTELY HORRENDOUS EXPERIENCE WITH STUBHUB - AVOID LIKE THE PLAGUE!
I recently had the misfortune of dealing with StubHub, and let me tell you, it was nothing short of a nightmare. I purchased two tickets for the Madonna Show in Montreal scheduled for August 19, 2023, a Saturday. Little did I know that this would be the beginning of a series of disappointments and frustrations that would leave me questioning why I ever decided to use StubHub in the first place.
To add insult to injury, I went ahead and reserved a hotel in Montreal, only to end up losing my entire stay due to the rescheduling of the event. When the new date was finally posted, I promptly contacted StubHub to explain my situation, thinking that they would be understanding and empathetic. Boy, was I wrong.
The so-called "customer service" representative I spoke to had the audacity to suggest that I sell my tickets if I couldn't make it to the rescheduled event. Following their advice, I did just that, attempting to salvage something from this whole mess. Unfortunately, my tickets remained unsold, and I found myself back on the phone with StubHub.
This is where the true nightmare began. Despite the initial assurance that if my tickets didn't sell, I would be refunded the amount I paid for them, StubHub suddenly changed their tune. When I contacted them for the refund they had promised, they callously informed me that they had no intention of refunding my hard-earned money.
In a nutshell, StubHub is a deceitful and heartless company that preys on the vulnerability of its customers. They make promises they have no intention of keeping and, in the end, leave you high and dry with an empty wallet. AVOID THIS COMPANY AT ALL COSTS!
I urge anyone reading this review to steer clear of StubHub and explore alternative ticketing options that value their customers and uphold their promises. Save yourself the stress, frustration, and disappointment – StubHub is not worth your time or money.”
