“Complete scam. The seller scammed me and didn't provide a ticket. Stubhub did not provide me a new ticket since it is way too expensive since the event is much sooner now. I ended up spending 200$ more which stubhub should be paying for instead.”
“We found out we didn’t have tickets to Bills game while sitting in the parking lot . We purchased tickets 4 months before game. Al they said they could do is refund our money, which we still haven’t received ($882) . We found tickets on ticket master which were delivered in minutes. Don’t go here , customer service is terrible.”
“Do not buy from stubhub. 3 months ago I purchase VIP tickets for $1147 buy stubhub messed up the listing and I got row 18 rather VIP row AB OR C.
I called them immediately and at least 30 times after and it’s been 3 months and they keep telling me there is nothing they can do do.
No protection, and when escalation gets the info through the lack of information it’s denied by them.
DO NO RISK PURCHASING THROUGH STUBHUB. THEIR CUSTOMER SERVICE IS TERRIBLE”
“Scammers. Said they sold my tickets. No email advising or a notice to transfer. Actually deleted my tickets a day before the event. Took 300 dollars. Avoid.”
“On July 14, 2025 I purchased two section 127 tickets to the Paul McCartney concert in Palm Desert California on September 29, 2025. As of September 25, 2025 I had not received those tickets in my account. I was informed on September 26, 2025 that they “weren’t available “ and was told I had my choice of three inferior tickets at tge same price. I accepted the best of the bad option because I desperately wanted to see Sir Paul. The tickets in section 255 blocked his head on the screens. We could see only his neck down. The seats I purchased were dead center with no blocks. During the waiting period I contacted the CEO and COO who never responded. I will NEVER buy anything from StubHub again! Ticketmaster puts the tickets in your account immediately and I recommend them highly.”
“Never use them. they changed a listing after I purchased and complained about a partial view. They say we can try to correct when you get the tickets on the day of the show. Completely left me with bad seats and no way to correct. I will never use them again!!!!!!”
“I guess I just don’t understand the price of parking passes - $500+ and $700+ seems very unreasonable. I purchased a parking pass for the PSU vs UCLA football game for 10/4 at the cost of $48.00. Lesson learned - be very careful wondering why parking passes for a Penn State football game are more expensive than the game ticket.”
“Do not buy from Stubhub!!Customer service horrible!! Representatives have no clue what is happening or just pretend that they don’t. There is no refund for events that are being rescheduled for two-three months and if you are unable to attend due to some random date that organizer decides to pick then forget about it because you will never be able to return your tickets. Stubhub tells you to sell your tickets if you can’t go to rescheduled event to make double money on their insane fees by selling same tickets over and over again to someone else.”
“DO NOT USE "STUB HUB". WE BOUGHT FOOTBALL TICKETS MONTHS BEFORE THE GAME. THEY SAID THAT I WILL RECEIVE AN EMAIL THE DAY OF THE GAME, 3 HOURS BEFORE WITH THE TICKETS ATTACHED. WE NEVER RECEIVED THEM. WE CALLED 3 HOURS BEFORE AND WERE GOING BACK AND FORTH WITH THEM. THEY FIRST TOLD US THAT OUR TICKETS ARE NO LONGER AND THAT THEY WILL PROVIDE US WITH DIFFERENT TICKETS. THE BOTTOM LINE IS THAT THEY NEVER SENT US ANY TICKETS AND JUST REIMBURSED US. WE WERE ALREADY AT THE ARENA AND HAD HOURS ON THE PHONE WITH THEM PRIOR. RUINING OUR EXPERIENCE! HORRIBLE SERVICE ALL AROUND. THEY ARE NOT TO BE TRUSTED!”
“Zero Stars
The tickets that we purchased with StubHub were not valid at the entry gate to Yankee Stadium. They sold the same tickets to other people and they entered before we did. We had to purchase new tickets on our own at the last minute and take pictures of the other people in our seats. We provided the pictures to StubHub and they still have not refunded our money. I would not purchase from StubHub ever again.”
“I was charged $34 for a parking space in Detroit 18 minutes from venue, dark, poorly lit, many available spaces and parking there was only $7. Stub Hub refused to reimburse when we couldn't park there”
“Very disappointed with StubHub. Sold me duplicate tickets, then refunded me instead of honouring their guarantee to find replacements - that were available on their site. Is this common? When I called to ask why, they hung up. After booking a hotel and driving 4 hours to see a concert with my daughter, we had to find our own tickets at the last minute. Not the support their ticket guarantee policy promises.”
“Absolutely HORRIBLE! They do not honor your purchase. Was on the phone with them the day of the concert for 2 hours. Was told a supervisor would call me back and of course he\she never did. Worked with 4 customer service people because the CHAT KEPT CLOSING....was told original tickets were unavailable. They offered me different ones. Then was told those were also unavailable 15 min before the concert started. Worst experience I have ever had!”
“DONT EVER DO BUSINESS WITH THESE CROOKS! I order a parking pass for Cowboys vs Packers through them. They never send the email to accept the tickets. They claim that they have been accepted. Customer service jerks is around for 2 hours. They say we have them but it’s not in our app. They say to download and check SeatGeek. It’s not in there either. We end up having to pay for an additional pass at the stadium (which was cheaper by the way) so we ask for a refund. They say no because they continue to claim that they have been accepted. We try to sell the pass but can’t because we can’t accept the pass. After 2 hours and too late to sell they say to check the MLB ballpark app! FOR AN NFL GAME! WHO would’ve thought to do that, not that they gave any direction whatsoever to do so until it’s too late. They still won’t insue a refund! Straight up crooks! Horrible service! Never trust this scumbag company EVER!”
“They did not send me my concert tickets despite claiming they sent them 5 months ago. Was on the phone with them for an hour before the show until they finally figured out how to send them. I missed the first act.”
“Terrible site, they won’t tell you what the service fees and taxes are until you compete all the purchase forms, and then they slam you with exorbitant fees. It should be illegal to not inform the buyers what the extra fees will be at the beginning of the transaction.”
“Scammed they charged me for seats thought I was getting seats ....got general admission....no refund...bought parking 68 bucks ...it was free parking no refund”
“I bought tickets for a soccer match as a birthday gift to our son. We were not able to claim the tickets because of a technical issue in their app, whenever we try to view the tickets nothing happens. We called customer service several times an agent told us to wait until 2hrs before the match, we never got the tickets. $600++ down the drain, no alternate solution, someone even left us hanging when we told her to escalate to her manager. We were also told that since it appears to be “claimed” in the app they cannot do refund. Such a joke!!!”
