“Terrible! Drove 2 hours to an event with our kids. Never received tix. Kept checking saying guaranteed seats. After an hour with customer service told us we got a refund but no tickets. We will see if the refund shows up. Says guaranteed tix with the insurance we bought. Obviously not. Will never use again”
“Extremely disappointing experience as a seller. The pricing guidance provided was highly misleading, and when issues arose, there was no meaningful follow-up or accountability. Customer support was slow, dismissive, and ineffective. After seeing many others report the same problem, it’s clear this is a systemic issue. I’ve completely lost trust in StubHub and won’t be using the platform again.”
“Never Use Stub Hub.
I wish I could give StubHub 0 stars. I bought a parking pass for $75 and now I cannot resell is on stubhub.
The parking pass came from Parkwhiz and now both platforms are pointing the finger at each other as to whos fault it is.
never buy tickets on stubhub, as you will not be able to re sell or transfer them to anyone.”
“Horrible experience. I sold a ticket in October and haven’t received a dime. Support keeps repeating the same steps and saying it will be fixed. They took my payout details, but my payment never came. Will never use them again.”
“The parking pass says AllState arena parking lots. Its location is actually a 20 min walk from the arena. This was misleading and we paid for it and didnt use it because of the distance. We were mislead and believed it was at the stadium.”
“Bought tickets to a play in LA for Jan. 2, 2026 on 12/12/2025. The next morning, I looked up the theater so I could figure out parking, considering I would be driving 5 hours from the SF Bay Area to see the play. When I looked up the theater, I found that the play and 12 other shows of that play had been cancelled. I called StubHub to inform them that the show had been cancelled and that I need my money back. At the time, they said that it was not cancelled in their system and when it registered as cancelled, they would give me a credit. I told them I didn't want a credit, I wanted my money back and the rep just said it would be addressed when the cancellation was registered in their system. I has been 15 days past and 6 days until the cancelled show. StubHub have not sent any information about returning my money nor the show cancellation but have sent me emails that I can still buy tickets for that show at $932 each. I verified again that the show is cancelled.. so as far as I can tell StubHub is just a Scam. DONT use them!!”
“**BUYER BEWARE**
Purchased parking passes with game tickets. Got billed from the parking company. Tried to resolve it to no avail. Their guarantee should have been written on toilet paper. Won't purchase from them again.”
“Bought two tickets for an upcoming show - purchased Seats 3 and 4. Have multiple screen shots and emails from StubHub confirming these were the seats I ordered.
However, StubHub gave me seats 9 and 10, which are further away from the aisle and the stage and have a significantly worse angle. I contacted Customer Service and they told me the seller would have to give me the correct tickets (Seats 3-4) or I'd get a refund. However, after waiting weeks, this wasn't done and when I've re-contacted StubHub (many times), they've advised me that they can provide whatever seats they want, as long as they're in the same section and same row - even if they are obstructed, farther away from the stage, have a different view, etc. They cannot point to anywhere in their policy where this is disclosed; I have asked multiple times, and the offshore customer service agents just say that this is their "policy".
I have contacted StubHub 10+ times in an effort to resolve, and they, frankly, just don't care. I will never do business with them again and recommend that others steer clear, as well.”
“My wife and I purchased tickets to a show at the a theater in NYC. We bought tickets for row R, but received row EEE. Since the theater has a zero phone policy and we wouldn't be allowed into the theater after intermission we thought we would contact stubhub after the show. When we called to see how they could help us they told us that since we did not complain during the show there was nothing they could do. They did not verify the tickets were actually row R and they would not reimburse us.”
“We bought tickets to an NFL game. When we went to claim the tickets we’ve only gotten error messages and haven’t been able to claim them. We have, in writing, from Ticketmaster that we don’t have them and have never had them. Ticketmaster confirmed another account not associated with mine have them. We’ve been n the phone with StubHub for hours and hours and it’s been over two weeks now. We sent so many screenshots proving we don’t have the tickets. They still say we accepted them and have them so there’s nothing we can do. They are keeping our money. We aren’t covered by the guarantee. And they won’t provide information on what date the tickets were accepted or transferred and into what account because it’s ‘classified’. Even though it should be my information - as they claim. They are useless and a total scam. I don’t think they can actually see anything about the tickets and do not put customers first.”
“Do not ever expect a refund if things are wrong. Even after spending a lot of money, these people will argue you to death, hoping you will give up. Well, I did but now I will leave bad reviews everywhere and never use them again. I will be sure to tell everyone I know not to use these scammers. Keep up the scamming, stubhub, it will not profit you in the long run. SCAMMERS!”
“StubHub is a scam, and it's easier to pay for tickets than it is to actually find your tickets. In fact Stubhub purchases tickets from other vendors like Ticketmaster. DO NOT use them. The tickets are ALWAYS overpriced, and it's a headache waiting to happen.”
“StubHub is a scam, and it's easier to pay for tickets than it is to actually find your tickets. In fact Stubhub purchases tickets from other vendors like Ticketmaster. DO NOT use them. The tickets are ALWAYS overpriced, and it's a headache waiting to happen.”
“They are crooks! I called Stubhub US throughout the process of selling 7 tickets and they not only stiffed me but also charged me over $500 CAD on my credit card claiming their customer could not get the tickets. In the meantime I show an email that there was a successful transfer from Broadway Direct to Stubhub!!!! Thieves!!!”
“StubHub treats its ticket sellers like dirt. They cut my listing roughly a half day before the event not informing me of this illogical move for a theater listing. Note they used to have a 30 minute roll before events that they no longer continued listing, but they don’t talk clients now. They have treating me badly with the listing that they screwed up because of the app, not updating quickly enough about a sale in which they sold the same tickets twice, but I had to correct their problem and they made me pay for it. StubHub treats their sellers terribly.
Of note, I’ve been a ticket purchase on a lot more occasions than I’ve sold tickets on StubHub. Many of my purchases have gone well, but StubHub when there’s a problem does not take good care of you.
Sellers and buyers beware!!!”
“StubHub are theives they put wrong photos of where you will sit & charge 100 service fee for ticket purchased. You can just go Doritos the site like ticket master & they don’t rip you off. They won’t let u exchange or change a ticket. They are horrible in customer service as well. Please don’t purchase from StubHub you can find tickets elsewhere for better prices. Horrible will never use again!!”
