“I travelled from Athens to London for Arsenal–Bayern and StubHub sold me INVALID tickets.
We were denied entry at Emirates Stadium.
I filed the claim as soon as I returned home, yet StubHub refused the refund due to a “deadline” and now they’ve ignored my escalation for 3 days.
€3,109 lost + flights + hotel.
This is unacceptable.”
“I was told it even says on my order I was getting a specific row but they have upgrades that you are not warned about. It’s awesome but when you are buying tickets in a certain place for a specific reason it’s not. Protection plan also does nothing and there’s no refund. Usually I don’t speak out about things like this but I am genuinely so confused and do not trust this company.”
“I bought a ticket for an event that was postponed indefinitely, and not only did I later discover that it was cheaper on other, more reliable platforms, but I also requested a refund because I won't be able to attend the event at that location anymore, since I don't live in that state permanently. They were told that the only thing I can do is wait for a definitive date for when they reschedule it (which could be a long time from now), and then try to sell the ticket, and if I can't, well, I've lost all my money and it's basically not their problem!”
“I had purchased FiFA World Cup ticket when they group stage game, who is going to play which country was not set. I got it for $2500. When draw came out, it was not for my liking so i immediately posted for re-sell. Since then my account is locked. I called customer care 2-3 times, they said they have NO IDEA why the account is locked and had NO ETA when the account can be unlocked. This is pathetic service, at least they should inform us the reason why account is locked and tentative timeline when issue can be resolved. Now the ticket price for those games have substantially gone down and my money is stuck.”
“I’m writing this to warn others.
Today I purchased two Premier League tickets through StubHub, paid full price, and for the second time I was scammed. I received no tickets, and no one answered the support number provided.
The exact same thing happened to me last year — the tickets were sold twice, and I ended up with nothing despite traveling all the way from Sweden with my son to watch the match. This year, the same scenario repeated itself.
This is unacceptable. No company should operate in a way where ordinary consumers are left unprotected and repeatedly misled. My son and I spent time, money, and long travel for this experience, only to be ignored by StubHub.
Thankfully, Fulham Ticket Office stepped in to help, and I have now filed a complaint against StubHub.
This was the last time. No one else should have to go through this.”
“I’m writing this to warn others.
Today I purchased two Premier League tickets through StubHub, paid full price, and for the second time I was scammed. I received no tickets, and no one answered the support number provided.
The exact same thing happened to me last year — the tickets were sold twice, and I ended up with nothing despite traveling all the way from Sweden with my son to watch the match. This year, the same scenario repeated itself.
This is unacceptable. No company should operate in a way where ordinary consumers are left unprotected and repeatedly misled. My son and I spent time, money, and long travel for this experience, only to be ignored by StubHub.
Thankfully, Fulham Ticket Office stepped in to help, and I have now filed a complaint against StubHub.
This was the last time. No one else should have to go through this.”
“Bought tickets to see Gwen Stefani at Thunder Valley Casino for my wife. Bought Row A. Advertised as front row of the section. Price point compared to other tickets seemed to indicate that.
Arrived at concert and an additional row was in front. Brought it to Stubhub's attention the next morning and was told nothing they could (would) do as we needed to file a complaint when we.arrived at the venue.
Won't use Stubhub again. Will hope other's use better resalers like Ticketmaster.”
“Sold two tickets for CMNT vs Ecuador and even though they literally sent me emails saying “your sale is complete” and “your tickets have been uploaded”, they then scammed me and said I didn’t upload my tickets and now refuse to pay me and refuse to respond to my inquiries. They are also refusing to allow me to dispute. Absolute rude thieves.”
“Did not deliver tickets, then offered worse tickets as a replacement (despite the guarantee saying comparable or better tickets would be offered). Custpmer Service said if you don't like it you can get a refund and buy other tickets, which now on the day were 5x the price. Bluntly told that was their policy.”
“This is the worse company I have ever used to sell tickets. I have been a season ticket holder for years and not only did they not pay me after I transferred the tickets and provided proof of it to them by sending them the info they requested from tickets master. They had the balls to try and charge my credit card also. What a joke this company is terrible”
“I purchased tickets in September 2025 for a show on Oct 9 - the show was canceled.
I have contacted StubHub twice since this has happened and they keep requesting proof it was cancelled. I sent a screenshot from the venue stating the show was cancelled and still nothing from StubHub. It has now been close to 2 months and still no help from StubHub. If you can purchase your tickets some other way do it - I will never use their service again.”
“Bad customers service. Worst of all, tickets showed up late making it impossible to attend an NFL game on time. I was forced to purchase last minute parking passes from a street vendor. Stubhub refused to refund my money.”
“You sold me a parking pass not affiliated with Levi’s stadium, found out day before I had to leave to game. I was under the impression it was located in Levi’s stadium and the parking pass was in San Jose. I’m upset because we wanted to tailgate and we didn’t get to. I would expect a full refund for not using your service and was misinformed. I will not be buying anything from stub hub or nor will I recommend you guys. Hope this gets resolved.”
“horrible customer service, not acknowledging emails, not answering back, rude on the phone, long waiting time for international calls. never using them again.”
“There is no way that 64% of users recommend Stubhub. Read Google and Yelp reviews - these are a far more accurate reflection of the Stubhub customer experience. You cannot convince me that Stubhub does not operate criminal enterprise. Shockingly bad customer experience; worse than anything ever seen. Avoid them at all costs.”
“I bought tickets to the Suns/Spurs game in Phoenix, together with a parking pass. The parking pass is described as "Jefferson St. Garage", which presumably is proximate to the arena, since the cost, with fees, was $25.34. Turns out the parking is not in a garage, but in a church parking lot which is over a mile from the arena (the arena entrance is on the far side of the arena facility). There is no address on the parking lot, and there are multiple signs that indicate that parking in the lot is solely for church goers, and others will be towed. Had to drive around the block several times to conclude that the garage must instead by this surface lot. It was a 28 minute walk to the arena entrance. The arena is on first street; the parking lot is on 11th street, so it is 10 blocks from the arena. Outrageous that they would advertise this lot as a parking garage for the arena. I'm sure that the parking garages proximate to the arena are much cheaper than this very remote parking lot. Total scam by StubHub. My ticket experience was also lousy. You receive digital tickets, which were supposed to be delivered no later than 3:00 pm for a 6:00 pm game. When they didn't arrive, I had to navigate their website to figure out how to contact StubHub. I ended up chatting with some bot, which initially indicated that my tickets were for a 2024 game. Spent over 30 minutes trying to reach an actual human. Finally I chatted with someone who indicated that they would either issue a refund or alternate seats. I said a refund wasn't what I wanted, and ultimately received replacement tickets which were relatively comparably, but between the delay in receiving the tickets, searching for the garage, and then a 28 minute walk to the arena, we missed the first quarter of the game.”
“Confusion on arriving at the theatre - something about Ticketmaster and sold-on ticket (never mentioned by Stubhub). Almost turned away.
After buying the ticket was bombarded by emails selling other shows.”
“NEVER USE THEM!!! Day of event they promised I would receive ticket and I paid a lot to travel to NYC for it. $2000! Not only were they not concerned, but NOT helpful. Never calling back. 1 hr before sold out event they sent me a link to choose another seat. Open the link and shows "SOLD OUT!", no other seats available. I got the feeling they knew somethings was up a few days prior and I called every day to pressure them. Has they told me earlier I could have found a ticket. Ticketmaster released my ticket the following day, after the event was over, which I paid almost $1000! While they refunded me, they advised me that it is not possible for them GAURANTEE ANY TICKET. Don't take the chance ! All my friends had to leave me at the expensive hotel, full of people going and I'm dressed up with nowhere to go, and the hotel was fully booked for this event attendees, so no one was in the hotel. - DO NOT USE THEM !! I see they possibly may be struggling to stay in business.....”
“This company is a joke. Thank goodness for my credit card company. Tickets were stolen and stubhub wouldn't help even a little bit with evidence. We were given the run around with zero conclusion. Worst experience ever, will never purchase from again.”
