“I would give them negative is possible. Sold my tickets for over 1K over a month ago and still no payment. Now looking to press charges for theft. STAY AWAY!!!!!!”
“They steal your money do not use them. If I could give a zero I would. VIVID SEATS are much better, wish I would’ve use them instead. My kids were disappointed they did not get to see the football game.”
“Very poorly run company. They have no real customer service—only a chat option with agents who are no help at all. I purchased a parking pass for an Adam Sandler event but was unable to download the barcode needed to scan at valet parking. As a result, I had to pay a second time at the event. Despite explaining the situation, they refused to reimburse me.”
“Stubhub won't refund the $241.6o I paid for tickets and never received. I waited and waited for them to call like they said they would and by the time I got a hold of them, 16 days later they said it was too late to get a refund. They are a rip off bunch of bastards!”
“Purchased Tickets for the Oregon OSU game on Sept 6th 2025. Ticket link came and the link did not work. It sent me to a site where you could not login. Called and they said to check on a different device. Checked on my desktop, laptop, phone and called a friend in another state and he could not login either. Spent 3-4 hours like this. Very frustating. They kept saying you have the link and I would say the website does not work. They would then say great you have your tickets. Then I called the customer service number. Told them the website did not work and they did not speak english well. They kept saying great you are satisfied? I will close the ticket. Each time I kept saying no the website does not work I cannot get my tickets. They said they would investigate and call me back. They never did. Called a few days before the game and they said you have the link for your tickets just click it. I kept telling them the website they sent me does not work. Each time they would say, well then click on the link or great then this is resolved. I asked for a supervisor. After an hour the same person came back on and said check your email the tickets are sent. Same link, same broken website. At this point I asked for my money back. Since their website has all these Fan Protect from purchase to your seat promises. They opened a ticket and I submitted screen shots showing there was no tickets in my stubhib or tickmaster account, no tickets in my Goducks account and a video of the link they sent not working and a description of the problem. They said they would call me back. They never did. I called the day of the game and they told me to again click on the bad link. I told them it didnt work. So they emailed me the same link and told me the matter is resolved. At this point I demanded a refund stating that it is theft to take someones money and not render goods. They stated that another department had decided that I did get my tickets and that no refund would be availible.”
“Absolutely awful customer service. Never received tickets that I purchased. I contacted with concern about not having tickets yet prior to game. Was promised replacement tickets which were never delivered. I did receive refund, but I had to purchase tickets on another platform to be able to attend game. Wish I could give zero stars! Do not buy!!!”
“Do not use stub hub to buy your tickets!! They are unethical! report to BBB and join the lawsuit. I don’t know how they have gotten away with their fees for so long then double charging on top of that when I never went to the event.”
“This is a rip off and unethical company. They were advertising a certain celebrity to be in town and after purchasing it should a different person. I didn’t purchase the tickets and requested for a return before the event and with In 10min of purchase they refused. Again I never even purchased them”
“I wish I could give StubHub zero star.
Horrible customer service and very rude.
I purchased two concert tickets and was charged and an hour later got an email that my tickets ere canceled due to seller did not receive a confirmation from StubHub.
This was my first and last time I ever deal with StubHub and I will be sure to share my horrible experience on all social media platforms.”
“I purchased my tickets 1 1/2 months before my event and was assured that my tickets and parking pass would be delivered and covered under their fan protect guarantee. My parking pass was released 1 week before my event for a completely different event across the nation. I spent that following week up to my event in several Stubhub chats and emails requesting a replacement pass which I never received. In addition, I was assured that my 5 event tickets would be released on the day of my event as the reseller was "a longstanding and reliable reseller." Unfortunately, stubhub was wrong. I was notified 2 HOURS before my event that not only were my original tickets unavailable but there were NO REPLACEMENT TICKETS provided. I did receive a refund but I had to SCRAMBLE in the hot sun, with several kids, 5 hours from our home, to find alternative tickets which were $100 more than my original purchase. I will tell you right now, TICKETMASTER pulled through and I found 5 reliable tickets... I have spent several hours in Stubhub chats and on the phone with their customer service dept regarding a refund for my parking pass in addition to a match difference refund for the second set of tickets I had to purchase LAST MINUTE for my family to attend my event WITHOUT RESOLUTION. I am completely disappointed and will never use Stubhub again!”
“Stay away from stubhub. I bought tickets to a baseball game in 2025 approximately 30$ a piece cheap seats and i was later unable to attend so i tryed selling tickets and had trouble uploading tickets to website on stubhub after at least 20 times and i even attempted calling stubhub and still they couldn't get them uploaded telling me that i would have to be the one doing it through my end for security reasons and they tryed to assist and still couldn't get them uploaded so i eventually gave up. 2 months later i get a charge back for 900$ after discovering the charge on my bank card. I called stub hub and they said i was charged because i sold tickets for 450$ a piece and never sent tickets which is a lie i never sold them and never received 900$. This stub hub company is a major scammer company . Do not leave your credit card info with them.”
“Stay AWAY from STUBHUB.
I Purchased tickets 3 months in advance of event .
Day before concert., I receive email from StubHub indicating tickets are ready.
Tickets weren’t ready and customer service said they would escalate issue and assure me I would receive tickets before event
Event day “crickets” I call CS again and they said tickets would arrive.
Never heard back and never received tickets. I drove 2 hours to event for nothing
NEVER EVER BUYING FROM STUBHUB”
“Worst company to purchase tickets from. I bought tickets and they changed my seats the moment I transferred them to my apple wallet. No refund! Don't purchase from this company.”
