“I bought tickets for a concert for $200. I couldn’t go, so I put them for sale for $180. A customer bought them, I did everything I could do transfer the tickets to the buyer…(I even attached the proof of the transfer), and they said I never transferred them. So not only did I buy the tickets for $200, they charged me another $200 for “not transferring” the tickets. I never got the buyers money, but they claim they’re paying the customer the additional $200 they charged me. NEVER AGAIN am I using StubHub to buy tickets. PLEASE BEWARE”
“The experience purchasing my game tickets was great. My experience with my parking pass was not good. It was not anything close to what I was expecting. I didn’t have access to parking space until 5:05pm. Only 1 hour before the game with a ridiculous distance to walk to the stadium. We were a few blocks east of Hwy 360. We did not use parking space and spent $20 more for another space very close to the stadium. I will never use Stub Hub for parking passes again. You need to give more detail to your customer as to time restrictions and actual location of the parking spot. I may consider purchasing game tickets again if I get a refund on this parking pass. Thank you for your consideration.”
“Fell for the parking Stubhub pass scam. Great for buying tickets to the event, but the website made it seem to complete transaction I needed to purchase insurance and parking passes. Even worse, Parking passes cost more than at the actual event. Of course even though I contacted them the minute the emails came in, customer service just said "all sales are final"”
“Bought tickets in October for a lot of money. Went to the concert waiting for the tickets to come and they never got sent. Had a confirmation email for my purchase and everything. Talked to a lady and they said they could refund me. Drover 3 hours for the concert and couldn’t even get in.”
“Ordered a parking pass and the directions to lot took us somewhere we weren’t able to get into and were told that we were in the wrong place. All addresses led to the wrong place, never got to use the ticket and had to fork out more money. Tried to get support to get a refund or something after the event but they basically gave me the finger and told me absolutely nothing could be done because the event was over, it was not even 4 hours after the event. Totally got scammed and they didn’t care at all. Would not recommend and I’m never using this site again. Cheers.”
“Horrible experience with stubhub will never purchase through them again!! Drove 5 hours to a Coldplay concert in Madison only to find out at the venue that 2 of our tickets were a scam! Paid $1,000 for a hotel room plus travel only to get turned away at the door and stubhub to provide no support. The only protection you have is a refund. Never will purchase again.”
“Bought Coldplay tickets through StubHub, showed up and they were scammed (screenshotted) tickets. StubHub did nothing about getting us replacement tickets. This is the SECOND time this has happened to us using StubHub— will never use them again.”
“Paid for expensive tickets for Coldplay in Toronto listed as "HOT VIP SEATS." In reality we sat in the second to last row in the stadium. Huge misrepresentation of the quality of seats and waste of money. Don't purchase through StubHub.”
“In short, drove 4 hours to concert venue to find out our “seller” failed to fulfill our tickets. The only option given to us was a refund for the tickets. DO NOT USE STUBHUB!!! WILL NEVER USE AGAIN!!”
“Stubhub account was hacked, someone bought tickets (but never recieved them). Stubhub closed my account but never refunded my money. So Stubhub, kept the tickets and money. There are plenty of other places to buy tickets. I would NEVER EVER buy tickets from them. I never had a problem with Ticketmaster. I would give Stubhub zero stars”
“I ordered a parking pass from stubhub and I wasn't told that I needed to sign for the delivery - it was a $25 pass! When I wasn't home, I got an email stating that if I didn't accept the delivery on the next attempt, my pass would be destroyed and I would not get a refund. I have to have the delivery diverted to a FedEx site and go way out of my way to pick it up.
What a scam. I would not purchase anything from StubHub again.”
“My husband surprised me with tickets to Earth Wind and Fire at Starlight in Kansas City missouri. He purchased the tickets 6 weeks in advance. They were $200. And by the time we got to Starlight to get our tickets. They said StubHub had resold them and kept our money. We have been in contact with their customer service supposedly we will be getting our money back. But I would absolutely never ever refer this company to anything as far as getting tickets. It's not worth it go to a legit place”
“My husband surprised me with tickets to Earth Wind and Fire at Starlight in Kansas City missouri. He purchased the tickets 6 weeks in advance. They were $200. And by the time we got to Starlight to get our tickets. They said StubHub had resold them and kept our money. We have been in contact with their customer service supposedly we will be getting our money back. But I would absolutely never ever refer this company to anything as far as getting tickets. It's not worth it go to a legit place”
“Never using stubhub again, didn't receive my ticket even tho i was informed transfer was ready, contacted them with no help, they said they would send me another ticket, didn't receive that ticket and when asked for a refund there was no help, they tried contacting the seller and there was no response, which to me it says they don't verify their people selling tickets.... and now i am out of $700 dollars!! Terrible customer service. Terrible company practices.”
“i listed Paul Simon tickets that i had bought through Ticketmaster, they were purchased on Stubhub but i could not transfer them online as it was Will call. i read all stubhub info about how to address it, sending barcodes of my purchase, trying to email the buyer directly and eventually much time of phone with customer service that day explaining it all. all before the deadline by the way.
did everything i could to fix the issue only to find out the next few days that they charged me $1000 for what they say were their costs to fix with buyer, all without paying out the original amount of $800+ that was my portion of the sale. all of this without any explanation or proof of how this cost them $1000. i have complained only to be told, that they followed policy and i did not. truly a scam, DO NOT LIST YOUR TICKETS WITH THEM OR TRUST THEM on chat line.”
“I purchased VIP ticket for Inkcarceration 2025 on 7.14.25 through StubHub. Got confirmation. On 7.16.25 I received email that the ticket is not available and StubHub would get me an alternative ticket. Click on Alternative Ticket. Next page says that no tickets available. I'm already in Mansfield, Oh, with booked accommodation and now have no ticket. More timely notification would have been helpful. Needless to say that I will never purchase anything with stubhub again.”
