“Worthless fraud compliant company!!! I flew all the way to Las Vegas for F1 and paid over $2,000 for tickets through Stub Hub. Received tickets to a women’s Utah Basketball game. Do not trust, do not buy, company will be out of business very soon.”
“StubHub does business with a lot of scam sellers. On February 15, 2025, I purchased tickets for an 11/22/25 Patti Smith show in NYC. The show starts in 33 minutes, but I will not see it.
On 4/15/25, I received an email from StubHub stating my tickets are ready.
On 11/16/25 I received an email from StubHub stating that “the primary ticketing vendor unexpectedly canceled the transfer of your tickets. Don't worry! We are contacting your seller about this to ensure you can get your tickets in time for Patti Smith.”
I spent an hour on the phone only to be told this will not be sorted out until ONE hour before the show, because “This is StubHub’s protocol”. I was also asked to download the TicketMaster app and look for the tickets there, knowing full well they weren’t.
I spent an hour on the phone this morning, and another 45 minutes just now. Even the “Replacement tickets” they offered us at 7:15 p.m. (for an 8:00 p.m. show, and we would need to wait for up to 30 minutes to receive) did not materialize. The StubHub agent suggested there’s an issue with my phone, and that I should try to download the tickets on my desktop, knowing full well these were scam tickets also. Needless to say, no tickets on the desktop either.
I will be receiving a refund supposedly, but that’s a small consolation for the close to THREE HOURS spent trying to get what I paid for NINE MONTHS AGO, and the aggravation it caused. Never again, StubHub.”
“The tickets I purchased had a fraudulent description. The "tickets" were actually passes for a club in the stadium. You had to purchase the game tickets separately.
There are multiple tickets with this same situation that are not listed on other ticket sites.”
“They offered a parking ticket in addition to venue tickets which I initially thought was great. Only after I purchased the parking did I realize it was 2.5 miles from the concert. What a joke, that should never been an option to offer me, and trying to resolve the issue through their customer service, who could care less (even after I finally got to a "real" virtual assistant, was a total joke! They said that they escalated the issue and NEVER got back to me. I was TOTALLY scammed, beware this very shady company who can NOT be trusted.”
“They host scams and then make it near impossible to resolve. Oh, great we have everything we need including documentation and will resolve. Nothing happens. Oh, we need to send it to this department. Nothing happens. Oh event passed while nothing happened so now it is a past event and needs to go to another department with their own timeline. Now that you have spent over an hour over 2 weeks chasing it through our stupid system, we will take another 2 weeks to issue a refund. Absolutely ridiculous. Scam company. Chase should cut ties.”
“I purchased tickets in June and paid in full at that time. Today, November 21 was the day of the concert and no tickets. They offered inferior cheaper tickets at the same price or a refund. I will never use StubHub again. When I pay $1000 for a ticket five months in advance, I expect to get it. They are crooks. !”
“Very unprofessional and bunch of crooks . They just scammed me with more than $200. Unbelievable. I bought tickets and sold with them as I was not able to go to the event. I purchases in USD and when I sold them they gave me back in Canadian currency that same amount which was less in value. On top when I tried to contact the customer service they did nothing about it just denied it. Scammers that what I call them.”
“I purchased tickets through StubHub, but due to a death in my family, I was unable to attend the concert. On the day of the event, I listed the tickets for resale on their platform at a significant discount. Someone purchased them immediately.
However, when I attempted to transfer the tickets to the buyer, I discovered that the tickets I had originally purchased from StubHub were fake. I could not deliver what I didn't legitimately have.
StubHub's response? They charged me a $200 non-delivery fee. While they claimed I would be refunded, it is now [insert current month] and I still have not received my refund from the August 7th incident.
To be clear: StubHub sold me fraudulent tickets, then penalized me for being unable to deliver those same fraudulent tickets to another buyer. I am out the cost of the original fake tickets AND the $200 fee, with no resolution in sight despite their promises.
This is unacceptable. StubHub's guarantee should protect buyers from fake tickets, not charge them additional fees when those fake tickets can't be transferred. Still waiting for my refund months later.”
“I think you do a horrible job at transferring tickets to the people who purchase. I should have been excited to go to the concert but instead, I had to go on an hour long CHAT bot. The customer service was decent but they couldn't even put me on the phone and it took me being VERY frustrated to finally get an option of a replacement ticket. Next time you resale, maybe grab tickets and give them more than 2 hours before the concert?”
“I purchased a parking pass with my tickets to a Tennessee football game and it said on there that I would receive the pass the day of the game. Although it did come, it only came about 45 minutes before kickoff. This timing is atrocious, and they did not stand behind the late arrival of the ticket at all. So I had to pay for parking when I got to the stadium on top of paying for the parking ahead of time. And they refused to give me my money back or even offer some sort of discount for the future so I will be taking my business elsewhere next time. Not that StubHub cares they'll always have theirs.”
“I was seated behind a post that should have been talked about in the listing for the seats. Not good. No Customer service and no refund on the tickets.”
“Purchased show and parking for a event from stubhub turned out the parking was more than a mile away. Represented them as being at the venue. Found out ahead of time and contacted them however they were not cooperating at all. Not using stubhub again, ever!”
“I puchased a pair of tickets for a comedy show, and a duplicate charge showed up. They refused to admit it happened and sent me through hoops with not one person apologizing, but telling me I need to wait 4-5 days for someone from financial to even look at the order number and charges.”
“I sold tickets to a concert and got the confirmation that they were transferred to the buyer, I contacted the buyer myself to make sure he got them and unfortunately he didn’t and StubHub never refunded my money”
“They can’t guarantee your seat is not obstructive. Bought tickets that said they weren’t and they were. So called or messaged. They said sorry sense you are at the show already we we can’t help you but also it’s our policy and not a guarantee that they aren’t. So false advertising. I’d use anything else. Seat geek. Vivid. These people are horrible.”
“Do not use STUBHUB for any reason. Here is why....
I purchased tickets, via STUBHUB, on August 2, 2025 for LouisCK at Beacon Theatre performing on November 14, 2025. I traveled into New York City from SW Florida for the show paying for airfare and hotel. On the day before the November 14 show, at 11:40am on November 13, I receive an email from STUBHUB informing me my tickets were NO LONGER AVAILABLE!
"Your seller has informed us that the tickets you have purchased are unavailable, however your buyer has found substitute tickets please see for the details below."
Stubhub offered a replacement and an adjustment in price which was not comparable to the experience I had purchased more than 3 months earlier. A last minute decisioin by a Seller to not honor the transfer of tickets, my travel expenses to attend the show, were all an insult and unethical practice by STUBHUB.
Then, as insult to injury, they inform me to watch for an email with a link to process my refund. That was more than 10 hours ago and still no email from STUBHUB.
This company should be investigated for fraud and malpractice by Consumer Affairs. They are not legitimate and are a scam and fraud if they are permitted to practice in this fashion. There needs to be greater regulations to protect the Buyers who make plans only to have their tickets cancelled last minute.
STAY AS FAR AWAY FROM STUBHUB AS POSSIBLE. There are many alternativies. I will NEVER use this company again.”
“If there were the ability to give a negative score, I would. The ticket guarantee is a complete joke, and their unethical practices should honestly be reviewed. I purchased 6 tickets and 3 parking passes for premium seats to a NFL game, but received only 2 tickets and 2 parking passes. The game was located over 2 hours away. Their customer service team kept me on the phone for 4 hours, repeatedly making me restart the explanation so I wouldn't get frustrated and hang up, or so they could get the seller to provide the tickets. I received the tickets 30 minutes before the game, so they were not usable. Who goes to a game with no tickets? I called them in enough time to provide the tickets. They refuse to give me my money back, and I have never received either the parking pass or a refund. I have written two letters to their senior leadership team, but have received no reply or phone call. The disdain they show customers is the worst I have ever seen from any company.”
