“I have bought parking passes and when I went to use them they were invalid to use this is terrible customer service I will never use stubhub anymore company rippes off their customers”
“FRAUD ALERT! An event I bought tickets for was canceled via Ticketmaster and I received an email a week ago about it being canceled. Stubhub offers no way to email or call and you have to use their AI chat which is no help. No refund of yet and they are still selling tickets for the event even though the show was officially canceled over a week ago. I will never buy tickets through stubhub again.”
“So horrible. Do not get tickets through them. Tickets were over priced and not available until the day of the concert, and then I could not access them. Would never purchase from them again.”
“My 85 year old mother bought 2 tickets for the Monterey Jazz festival. She was told one of her tickets was invalid at the door. After being totally embarrassed she went to the box office and had to buy another ticket to get in. She called Stubhub and they said " Don't worry will give you a refund" When she followed up with pictures of the ticket she had to purchase at the venue. She got this threating letter for this company!
We have identified your account as fraudulently claiming that you were denied entry to your event. Your account is on hold while we investigate.
We take the fraudulent claims seriously and will be pursuing all legal remedies (criminal and civil) to the fullest extent of the law in any cases where we identify illegal activity, including: permanently deactivating your account, billing your credit card for any fraudulent claims, applying penalties, and/or referring the case to local law enforcement as per Section 19 of the User Agreement that you assented to when you joined and/or utilized the platform.
Any disputes or chargebacks will be refuted with evidence of fraudulent behavior and sent to your bank as well as the authorities.”
“The worst experience I have had with any type of customers experience I paid for tickets. I never got and they just over months kept telling me to wait and that they sent him and I never got them and they let me go in circles and never ever solve the problem and once the event was passed, refused to refund me do not use them”
“Their team responded almost instantly, offered clear guidance, and took the time to truly understand what I was going through. They were patient, attentive, and genuinely committed to finding a solution that worked for me.”
“We will NEVER use Stubhub again. I tried to purchase our tickets twice. Both times it looked like it went through but also both times l received an email after about an hour that it didn’t. My husband then got on his phone and failed to see that StubHub had checked the boxes for parking and insurance. He bought the tickets and insurance/parking. We were flying to this show and staying within walking distance of the venue. I am convinced that my 2 attempts did not go thru because l declined the parking/insurance. This morning we received an email that the tickets we bought are now unavailable. New tickets with worse sight lines were offered. We bailed. Never, never again!!”
“Was lied to for 2 days stating parking passes were going to be delivered and they never came niw I have to fight to get my money back I will not be using stubhub again”
“I purchased tickets to a game and also purchased the parking pass. With taxes and fees I paid $65 dollars for the parking pass and received an email confirmation for my purchase however upon receiving my ticket I was given $20 parking 10 minutes away from where I purchased the pass for. I have been going back and forth with StubHub for over a week only to be told that it's only a 10 minute walk and I should be okay. I have asked 4 times for a refund and was given an email address to transfer tickets to however no one is responding since last week. I am very disappointed and angered by this lack of professionalism. I was trying to avoid going through my bank and filing a dispute however at this point StubHub has left me no choice.”
“I copied this review from another review because it was the exact experience I had.
I'll likely NEVER buy tickets through StubHub again! They deserve 0 stars but that isn't an option. After purchasing tickets to a basketball game, I never received the tickets; just a confirmation email. So I text the online chat. They tell me that me tickets could not be delivered due to some issue with AXS and they sent me a link to my email. The link had an option to get a replacement ticket or a refund. I look at the replacement ticket options knowing I bought tickets for a 100 level section and they offered me a replacement ticket in the 200 level section. Their online system generates these replacement apparently based on cost but I buy tickets based on location. Obviously swapping a 100 level ticket for 200 level doesn't do me any justice so I ask for a manager; No manager available on duty. So I'm just left with having to either refund and not attend, get a lesser version of the experience I purchased, or just pay them again for a different ticket. Even the customer service agent agreed that I got the crappy end of the stick but also let me know that there was nothing anybody could do to rectify the situation. Terrible experience from a terrible company!”
“I didn’t receive my tickets and was told that the seller emailed them to me and I had accepted them. I did not receive them. Ticketmaster said they had been accepted by another email address. I WILL NEVER use stubhub again!!! I was scammed to the tune of $1,200.”
“Warning 🚨 This company is a SCAM. They are con artists. DO NOT 👎 buy tickets here; they will steal your money and they are NOT authorized to sell tickets for public events.”
“I'll likely NEVER buy tickets through StubHub again! They deserve 0 stars but that isn't an option.
After purchasing tickets to a basketball game, I never received the tickets; just a confirmation email. So I text the online chat. They tell me that me tickets could not be delivered due to some issue with AXS and they sent me a link to my email. The link had an option to get a replacement ticket or a refund. I look at the replacement ticket options knowing I bought tickets for a 100 level section and they offered me a replacement ticket in the 200 level section. Their online system generates these replacement apparently based on cost but I buy tickets based on location.
Obviously swapping a 100 level ticket for 200 level doesn't do me any justice so I ask for a manager; No manager available on duty. So I'm just left with having to either refund and not attend, get a lesser version of the experience I purchased, or just pay them again for a different ticket. Even the customer service agent agreed that I got the crappy end of the stick but also let me know that there was nothing anybody could do to rectify the situation.
Terrible experience from a terrible company!”
“If there was a way to leave negative number these clowns would get it -10000000
I purchased 20 yard line lower bowl tickets to a Nebraska game I’d be traveling 900 miles to go to. 1rst problem they do t give you row and seat number until 7-10 day before event. So if there’s a problem you can’t see it until there’s a limited time frame and there’s no transparency to see view of what you’re buying. When I see row and seat number it says it’s obstructed view seat. I contact stubhub right away and they say I can get a refund or exchange tickets for comparable seats. I choose exchange as travel is already booked and nonrefundable at this point. I followed their instructions to return tickets. They say they’ll release the tickets 60-90 minutes before event. Less than an hour before event they hadn’t don’t anything. They try to exchange at 50 minutes before the game upper deck, end zone, student section tickets for the 20 yard line lower bowl tickets. The tickets they were sending as exchange were far worse than originals. They were never usable as you’d have to go to the Nebraska athletic site to get them and they were never there. Stubhub had also never taken the original obstructed view seats back. Presented with worse tickets than the original problem ones- I used the original tickets with obstructed view.
I then contacted stubhub to complain they never fixed original issue. They said the escalated issue but never contacted me back. I called and they basically said we sent you replacement tickets you accepted we won’t do anything and we won’t connect you to a supervisor. They were apparently never going to do a thing to address the situation and won’t refund the 2 future events I have tickets with them in the future.”
“stub hub used to be good. everything has changed.
the ticket downloads don't work. when you call, no one can answer and they put you on hold for 20 minutes. I spent 2 hours on 4 phone calls and never received my tickets. stub hub really sucks!”
“I bought tickets to a show. Was prompted for parking. Of course we will want parking. Parking lot was 7 miles from the venue. Are you kidding me. Contacted stub hub, and was told parking tickets said over 15 min walk so to bad so sad. Nice scam for 40 dollars”
“Everything was terrible. When I arrived at the ballpark with my son and presented our tickets I was told that the tickets I purchased on StubHub were fraudulent and I couldn’t buy new tickets because the game was sold out. When I contacted StubHub they wanted to know what gate number I went in, the exact time, and even the bar code of the fraudulent ticket they sold me. Which wasn’t on the ticket anymore because it just said past event, but I didn’t know when I went in the game that I needed to keep track of all of this. They say they guarantee their tickets, but they haven’t given me a refund and say they’re “ investigating” I’ll never use StubHub again and I’ll tell as many people as I can not to also. I also paid almost $40 for parking passes from them and tried to tell them that because I didn’t see the game I should be refunded the money for that and was denied that. StubHub has awful customer service.”
“By far the worst experience dealing with stub hub. Sold tickets on stub hub and there policy is 5-8 Business and still haven’t received my funds for the tickets I sold and this is the 11th day.. customer service has no answers but just telling me to wait.. no explanation on why my funds haven’t been received.”
