“STUBHUB IS THE WORST IF I WOULD HAVE NEVER CALLED IN ABOUT MY TICKETS FOR NBA YOUNG BOY IN PHILADELPHIA on OCTOBER 3 2025 I would have never know I didn’t have the seat I paid for I will never use them again I will make sure I speard the word digusting MY DAUGHTERS ARE HIS BIGGEST FAN THEY WAS SUPPOSED TO TO MEET AND GREET NOTHING IM SO DISAPPOINTED AND THEIR CUSTOMER REP ARE INSENSITIVE ABOUT HOW PEOPLE FEEL GET RID OF STUBHUB”
“This was the most frustrating experience I have ever had purchasing tickets
We ordered tickets for a bills game a month in advance only to find a week before the game the tickets were canceled
Calling we were given no solution other than to order again hoping that it would go through
Night before the game we find out our second order was canceled with no information after calling again we were informed this happens there’s nothing they can do, no management to speak to, no solution other than to create a whole separate account and hope that it goes through this time
Customer service provider when asked their name went silent.
Never order from this company they are ridiculous.”
“If I could give StubHub negative stars, I would. I flew down to Atlanta for the Washington Commander’s v Falcons game. Spent over $400 for tickets. The day before the game, the seller canceled the transfer of the tickets and each time StubHub reached out to the seller to ask for the ticket to be retransferred, the transfer failed. I asked for my money back or replacement tickets. StubHub kept trying to get me to wait for the seller to transfer again and again. The transfer still wouldn’t work. They won’t give me my money back. StubHub sucks! The agent hung up on me. Very poor customer service.”
“I purchased a PIT ticket on StubHub a month in advance. The seller later canceled the ticket transfer, making my link invalid. StubHub assured me multiple times that I’d receive either my original ticket or one of equal or better value under their “FanProtect Guarantee.” On the day of the concert, I still had no ticket. Less than an hour before the show, StubHub offered me a seat in Section 214, Row G—far from comparable to my original PIT ticket. When I asked to escalate, the supervisor, Brandon, said I could either accept the inferior seat or take a refund, showing no concern for the inconvenience caused. He then hung up on me after I asked for his higher-up’s contact.
StubHub failed to honor their guarantee, provided poor customer service, and left me without the experience I paid for. I do not recommend using them.”
“Paid over $800 for 2 Penn state white out tickets. StubHub tells us we will have tickets within 1 hr of game start. Needless to say we didn’t get our tickets. And StubHub would not replace tickets after we already $300 more dollars for parking pass and another $500 for hotel room I wouldn’t recommend StubHub to anyone. And their customer service is worthless too. Never spoke to a group of more incompetent people. Not to mention a 3 hour drive to get there”
“Crooks,theives,scammers!I tried purchasing Brewers tickets and got nothing. I kept getting notations after several attempts trying to locate tickets that password resets were sent to my email. No they weren't. Brewers could not confirm my seats were bought! I never set a paword that I was supposed to have set. I initially saw the tickets many hours before the game. Two hours before the game, I could not locate them. Don't do it. Stay away from these crooks. You will get robbed!”
“Placed order way in advance, said tickets will be able to claim later, the day of the show I tried claiming tickets and tickets were not found, called customer service and they said the seller emailed to the wrong email and would get back to me in a couple hours, this is all happening within 5 hrs of the show and I have friends driving over an hour to get here, very stressful experience definitely will not use StubHub again! Do yourself a favor and order from somewhere reliable. I didnt even realize stubhub was from resale tickets.”
“Worst experience I have ever had. I purchased parking passes for PSU the passes came 2 hours before the event. What good is the parking pass if you cannot tailgate?
Never EVER again will I purchase from this site. They are the most expensive and the worst experience.
$350 parking pass is wasted.
Don't use this site - they only care about their sellers, NOT their buyers.”
“Bought Georgia @Tennessee football tickets for my son's first SEC experience. Tickets did not come at game time so after hours trying to locate them, a representative finally called me. My son was an hour late for the event bevause of this. I was promised at least a 25% discount 4 different times. I have screenshots. The refund was supposed to take place at 4 today. Not there. They lied and ripped me off. Do not waste your time with this place! Trust me. Customer service isn't in America and they do not honor their commitment. I have screenshots ill share with anybody who wants to see.”
“The seller that StubHub used for my tickets never transferred them to me on time. I was told to wait until the day of the concert, just a few hours before the event, to see if they might appear in my Ticketmaster account—but nothing ever showed up. Their customer service was unhelpful and dismissive throughout the process. I wasted my time and money, and I will never purchase through them again. Do not trust this platform.”
“Waited until an hour before to send me tickets that didn’t work, after talking with customer service for 3 hours they told me they didn’t have my tickets and gave me a refund, however I had already booked a rental car, hotel, and arrived at the event waiting to be “let in””
“We bought tickets to a show that was eventually cancelled. Stubhub asked us to provide proof of cancellation, which we did, several times. Each time they told us the issue would be escalated and we would receive notification in 3-5 business days. We never heard back. This has been going on for over a month. We are reporting this to our credit card company as fraud.”
“Sold tickets via stubhub for the Champions League Final, no notice whatsoever, was told to wait for the payout of $5,500. Money didnt come and then after 2 months they said customer could not use the ticket upon entry hence, we received a ban and no money was received”
“I bought a ticket for the game at the Benfica Stadium in Lisbon for €42. Upon entering, I discovered that the ticket had already been redeemed, so someone was apparently already inside.
StubHub seems to be selling one ticket multiple times.
I can only urge you to use common sense and not be swayed too quickly by the idea of a great event. Standing outside a stadium and not being allowed in despite paying €42 is not a great feeling!”
“Had an issue with a parking ticket on top of stubhub taking out $21 I also had to pay $40 to park for the concert to get in . Now stubhub doesn’t want to do anything because my event is all already over I understand but it was money still spent they should give something back . I would
NEVER get tickets from this site again . Their customer service is terrible also
No care in the world .”
“I posted tickets then sold them on another site. I removed the tickets. I had $600.00 taken out of my account by Stubhub. My complaint was not never considered. DO NOT use this company.”
