“Horrible. Scammers. Bought presale tickets for row A, but recieved tickets 24hr before concert for row P in same section. Called them and returned tickets back to them, told me that they’ll email me with tickets same or better, but never recieved tickets so I called them and said to call back tomorrow morning, did not receive tickets so I called them. They told me to call them at 4 PM if I didn’t recieve tickets so I called them 5 more times and they told me they couldn’t give me tickets until an hour before the show started and they promised that I would definitely get tickets that were the same or better so at 6 PM they put me on hold for 20 min to tell me that my tickets were on their way. They never came so I called again and by then it was 30 min before the concert for them to put me on hold for 25 min and then 3 min before the concert started at 7, they told me that there were no tickets left and they were going to give me a refund. I asked for a manager and they refused to give me one. They were still selling tickets and they were selling MY TICKETS IN ROW A FOR DOUBLE THE PRICE. They care more about money than staying loyal to their costumers. So I ended up purchasing new tickets from seat geek instead. 30min after the concert started they offered lawn tickets or tickets to sit behind a pole. I was helpless. Horrible experience and will never buy from here again. No apologies given to me by customer service. And no responses with multiple emails”
“Bought tickets for The weekend concert. Ticketmaster cancelled them because they said they were fraudulent. Stubhub would not give me a refund under their 100% guarantee because they said I did not call the day of the concert. The policy says you are encouraged to call not that you have to. Customer service is horrible and says because I did not call the day of the concert they will not give me a refund. It clearly states under their policy you need to contact them within 7 days after the event for a refund. Do not buy from them. They are scammers.”
“I purchased tickets for a November 15, 2024 Lou Gramm concert. The concert was postponed until July 25, 2025. The concert was canceled due to artist illness. I have sent proof from the venue of the cancellation 3 times and stubhub will not refund my money. No one speaks English and they have no call centers In the United States. I will never do business with them again.”
“Stubhub scammed my friends out log lion king tickets. SH told them to go to the event which was 2 hours drive away. Stubhub guaranteed they would have tickets and hour before the show. My friends were left outside disappointed. Do not get tickets from stub hub use Gametime instead!”
“THE WORST experience buying anything ever in my life! When you buy tickets on stubhub they encourage you sell them, but then the seller is allowed to transfer the tickets up to 3 hours before the event - which is common. So no one will buy your ticket if you dont have if it in your possession - even though you paid and can't get a refund. No one cares at this company - they keep saying "we're just a platform, we can't control what people do" which is their way of taking zero responsability for their service - that line is garbage because it's their business and they make money off every ticket sold. STAY AWAY. I hate this company and urge everyone to NEVER BUY from them. worst experience ever.”
“Bought tickets through StubHub. Noticed that had no Bar code the day before the show. Started the process to get bar code. Spent about 4 hours on phone first day with no luck. Day of show, spent 4 hours on phone. They’d finally said that they had escalated the case and would have ticket bar code before the show. When I got to the show two hundred miles from my home I still had no bar code but had received a email from StubHub saying did not need a bar code and event would let me in without bar code on my digital ticket which I had emailed StubHub to prove there was no bar code as that was what they requested. This was a 40000 person stadium concert event. The temperature was 103 degrees and had to walk about a half a mile
As everyone did but they had tickets that would get them in as I thought I did per their email. Nope. Stood in heat on phone for two more hours. Stub Hub said the code would appear 1 hour prior to show, that hour came and went. My favorite band came on as I could faintly hear them inside the stadium. I got them to email me a QR code one hour in to show and was able to attend some of the show.
StubHub flat out lies to their customers”
“I bought tickets 3 months prior to the show. The morning of the show Stubhub sent an email saying my seats weren’t available and offered me other seats. I had purchased front row center seats, now they offered other rows and claimed they were equal. Again this was hours before the show. How were our seats not available? I’ll never use Stubhub again and advise everyone to stay away and use other vendors.”
“I purchased two tickets through StubHub to a Kane Brown concert and my tickets downloaded without a scan bar on them. I was on the phone with customer service for 4 hours and they were unable to help me with providing me with two new good tickets. The day of the concert is when I realized the tickets were not valid without the scan bar. Representatives in the ticket booth at the concert tried to assist as well and were unsuccessful. I was forced to buy two new tickets for the event in order to go to the venue which I had traveled 4 hours to attend. I noted my concerns with StubHub and my case was under review but my refund for my ticket value was denied. Very disappointing will not be using StubHub ever again. Also the same day of the incident my StubHub account was hacked and someone was trying to buy tickets for $1200 using my account. My bank noticed the fraudulent activity and canceled the order. I was never notified by StubHub of this fraudulent activity. Ticket purchasers beware!
ticket purchasers beware.”
“DON'T EVER PURCHASE ANYTHING FROM STUBHUB I THINK THEY LIKE TO SCAM PEOPLE AND UOU CANT GET YOUR MONEY BACK AND THEY JUST VERY UNPROFESSIONAL WHEN IT COMES TO CUSTOMERS SERVICE I REALLY HATE THEY RULES”
“Stub hub is garbage buy tickets directly from the source unfortunately I was deceived i had no idea stub hub was a 3rd party company so i ended up paying double the price because I was unfamiliar with todays companies back in the day we only had ticket master so now I paid double the price when there was plenty of tickets still available with better seats way cheaper .i will never use this company again paid 192 dollars for a seat i could have got for 113 dollars in a better section.”
“Total scam company. Would give zero stars if possible. We bought tickets in January for a show in August. After purchase they tell you that the tickets will be released the day of the show. When they didnt arrive in the morning I called. I was told the seller had til 5pm (show at 8) to deliver the tickets before they'll do anything. This made it impossible to buy more tickets from someone reputable like Ticketmaster as we didn't want to be stuck with extra tickets. Not surprising, tickets never came. A friend had flown from another province, we had hotels booked etc. Then they tell me they have tickets on hand they'll send me and not to worry. Well those never showed. Called again, was told to be patient. 7:20 roles around (40 minutes before the show). I call again and he sends me an email while on the phone that says there aren't any tickets and it'll be 8 days before they refund me. By this point all other tickets are gone, awful or jacked up.
Luckily the box office had opened another area and we got tickets at double what we would have originally paid.
DO NOT USE STUB HUB. THEY ARE A SCAM. The box office told us this happens all the time. I even asked for a manager several times and they refuse to put anyone on the phone. Youre basically stuck without recourse. I have heard they keep their fee when they refund you which is insane. Ill likely be going to my credit card company and asking for a reversal.
7 years ago I tried to resell tickets we had purchased on stub hub. When the tickets sold, they kept the money so I was essentially paying for a stranger to see the concert. I was successful in getting the charge reversed on my CC as fraudulent. I wrongly gave them a second chance this year as my friend was purchasing from there and we wanted to be close. He also didn't get his tickets. Our one friend did and we never did get to see her since she eas in a totally different section. This place really needs to be shut down. Unreal”
“Thanks to Stub Hub I am missing the Benson Boone concert!!!! Wrong tickets were sent ( the day if I might add) and they have had 6 hours to correct the problem. I drove over 3 hours and spent over $1000 in travel and accommodations. It is 15 minutes before the concert starts and I don’t have replacement tickets. Will miss you Benson!
Do yourself the favor and do NOT purchase from Stub Hub! Try a more trusted site like Ticket Master. Very shady!!!”
“I am writing regarding my recent purchase of tickets for the Katy Perry concert in Miami. Unfortunately, the tickets I purchased were never delivered. I had already driven 40 miles to the stadium and paid $35 for parking, only to find myself without access to the event.
This caused not only a great deal of inconvenience but also additional financial loss. I kindly request a full refund under StubHub’s FanProtect Guarantee. Please confirm the next steps and the expected timeline for the reimbursement.”
“Horrifying experience . Bought 4 tickets and they refunded the two they could big produce for 400 dollars and charged me 1950.00 dollars for the two the had available . True trickery and left us all hanging at Dave Chapelle . We couldn’t leave our guest that were from another country so we ate 2k due to stub hubs actins or lack there of . 2nd time and last this will happen because I own a business and if I performed like this I would be out of business . It’s sad they bully hard working people .”
“Do not use StubHub there are rip off I accidentally clicked on a what I thought was a info button and they charged me for parking and insurance for my tickets for a Miami dolphin game. I immediately contacted them to point this out that I did not want parking or insurance on the tickets after dealing with them online for over a hour and a half they refused to reverse the charges. They are rip off do not use them. They will refuse to refund you only delist parking. Very frustrating company. A Lawyer should look into this.”
“They sold us very expensive soccer game tickets and that tickets doesn't work. As other people explained us, that was a scam and the ticket were fake. Never trust that website!”
“I ordered a parking ticket Dec 15th when I bought the tickets. I got an email saying to claim my ticket but there was link. After many, many attempts, chats and promises I got emails saying go to the original email. I ended up buying another ticket with no problem. Not happy at all. Over $100 to park. Plus, the first ticket was right at Wells Fargo. The replacement was half a mile away.”
