“I bought tickets to a game that was suppose to start at 1:40 but the game was changed to 7:10 and I am not able to make that time.
They do not give refunds they said and that would have to try to sell my ticket.
They did not provide what I purchased so I am not happy at all about it!!
Will never use it again since they can’t guarantee what I purchase from them.”
“I bought 2 tickets to see Chicago for $306.42. Processed my payment before I noticed the $124.94 service fee which is ridiculous. Their service fee for my parking permit was almost as much as the permit itself. Started to sell them back and they offered a measly $175 for both. That probably didn't account for more service fees. Stubhub is a ripoff and I wouldn't recommend it to anyone! My advice contact the venue and cut out the middle man.”
“For some reason for me it was so many steps and the waiting period. It was very different from other ticket agencies.
And for future when selling parking space for concerts let folks know how many walking minutes to get to the venue.
I have knee problems and could not walk blocks away so I had to forfeit my space I reserved.”
“I called the 2 days before the Napoli game and asked customer support if my name on the ticket had to match my ID. They said no and don't worry about it. I went to the game in Naples, Italy and go turned away at the gate for that very reason. Sending me an email that day is way to late and it cost me a lot of money to go to Italy and not be able to go to the game! This was my first experience buying tickets from Stubhub and will likely be my last. I have zero trust. Giving me my money back was not enough. I lost travel costs to another country from the USA. Horrrible, Horrible, horrible”
“Buyer Beware: StubHub Failed to Deliver Our Tickets
We are extremely disappointed with StubHub. Despite “purchasing” tickets in March for a June performance in NYC, StubHub failed to deliver. We spent thousands of dollars on travel and accommodations, only to be turned away at the theater because the tickets were never transferred.
StubHub claims “all sales are final,” but that only applies to buyers—not sellers. The seller can cancel or simply decide not to send the tickets, and StubHub offers no protection for the buyer in that scenario. In reality, when you “buy” tickets on StubHub, you’re not actually purchasing them—you’re buying the possibility of receiving them. Until the seller follows through, you have nothing.
Even theater staff told us this kind of situation with StubHub happens often.
StubHub favors the seller, not the buyer. Don’t trust that a confirmed order means guaranteed tickets.
So again—buyer beware.”
“An hour before my concert I had yet to receive my ticket, called customer service they we absolutely no help. Our only options were to get a refund or accept tickets higher up in the stadium for the same price as lower level tickets. Was also told there was a wait time to speak with management. We were so pressed on time that we had to suck it up and take the replacement seats. Will never use them again.”
“Stubhub,
Since we never received our tickets, or a “link” for alternate tickets, a refund is obviously due. The fact that I spent hours on calls with Stubhub yesterday morning to ascertain whether we would get our tickets, then driving to the venue with our large group (6 people, 2 babies, and my wife who has severe dementia), and trying to find tickets at the last minute, made our experience very upsetting. At every stage, Stubhub misled me and ruined my day. I have used Stubhub 100s of times in the past without problems. Yet, this whole transaction seemed different. Twice, the seller offered me alternate tickets which were completely unacceptable. I have never seen that happen before. At that point, Stubhub should have let me know my tickets were gone, refunded my monies, and let me move on. Instead, I was left twisting in the wind to the last minute thinking that Stubhub was going to give me better seats.
I hope this message gets received and that some manager/supervisor reached out to me to discuss my situation. I am a senior citizen who tried taking my whole family and grandkids to a game that I love. Stubhub ruined my day.”
“The buyer guarantees are a complete scam. If your event is rescheduled, they don’t help you at all. We paid $100 in fees to stubhub, and then the event was rescheduled. Our only option to get rid of the tickets is to resell them at a lower price since the event was moved from Saturday to Tuesday and stubhub will automatically filter out tickets higher than their recommended price. We are out roughly 65% of what we paid because the event was rescheduled instead of cancelled. That is the loophole. Thanks for nothing stubhub. The only guarantee is to get screwed if something happens out of the customer’s control. Customer service agent actually told me to try and sell them for more to make up the difference, knowing that is impossible. Also works out nicely for them to get to collect fees all over again when everyone has to dump their tickets.”
“Horrible experience. Bought tickets for in advance and the seller never sent the tickets. StubHub tried to let us know. They would guarantee the tickets but offered us tickets in the 500 level when we bought tickets in the 100 level close to the field. They are guarantee is an absolute joke”
“They assured me the seller is a reliable seller and assured me I would have my tickets day of event. Never received them. They had to sell me ones they had in their inventory and were worse seats. I purchased my tickets 2 months in advance to assure we would have good seating. They kept telling me to wait hour by hour and had a difficult time contacting the seller. Never buy these guys they make to many problems and will stress you out till the end.”
“Never received tickets. Completely ruined a dream band experience. Still no resolution, call center will not transfer me to a manager. I am engaging legal counsel and will never buy through StubHub again. Buyer beware.”
“I bought 4 tickets only to be told by can’t staff that the seats did not exist. When reaching out to Stub Hub as that was the only contact information I had, I got no response. So not only did we spend a lot of money on tickets but also took time off work and travelled to event venue. A very very expensive trip for a show we could not even see. This company is not trustworthy at all.”
“Misleading Parking Pass Listings – Beware
I recently purchased a parking pass through StubHub expecting it to be near the event venue, as is typically implied. To my surprise, the pass was for a lot located 30 minutes away from the venue, with no clear warning or disclaimer provided during the purchase process. When I contacted customer service, they insisted this was not misleading.
I strongly disagree selling parking passes this far from the actual event location without properly disclosing the distance is absolutely misleading. StubHub is supposed to be a trusted platform, but experiences like this erode confidence. At the very least, they should clearly label these listings with distance or shuttle information to avoid misleading customers.
Until this is addressed, I’d strongly advise others to double-check the location details before purchasing anything through StubHub”
“They misrepresented the parking garage which they also up charged me $32 for. I called the customer service who refused to give me there name and id number and told me sales was final, very rude and unprofessional. Pictures show that pass was for Honda center but the actual location is a hotel garage an hour away.”
