In August 2025, I purchased a nearly $400 parking pass from StubHub to the Oasis concert at the Rose Bowl stadium in Pasadena, California, which was scheduled for September 7, 2025. I received an email on September 2 that my ticket (parking pass) was delivered. THEY WERE NOT DELIVERED. I spent the next five days experiencing lies and delay tactics from the company's customer service staff, and spent over 2 hours on the phone speaking with them. The parking pass was never delivered, replaced or refunded. The Company’s “FanProtect Guarantee” is fraudulent, and the company does not honor its Policy and operates with deceptive practices. The Company’s Policy states: “Summary of FanProtect for Buyers: • You will get your tickets in time for the event • If any of these things do not occur and you comply same amount for use on a future purchase. ALL NOT TRUE. “Getting Tickets on Time: If you don't receive the tickets you ordered by the date communicated to you when you placed your order or in subsequent communications, notify us. We will, in our sole discretion, attempt to locate and facilitate delivery of your tickets. If we do not receive confirmation that the tickets you ordered will arrive in time for the event, we will, in our sole discretion, provide you with comparable or better replacement tickets at no additional cost, issue you a full refund of your purchase (including any fees and shipping/handling charges), or issue you a credit for use on a future purchase.” ALL NOT TRUE. Note that the statements above by the Company’s Policy are fraudulent as the Company does not honor the terms of its Policy and its employees operate with deceptive practices. I complied with my obligation under the Policy: “To receive the benefits of the FanProtect Guarantee, you must comply with our User Agreement and all policies, guidance and emails we send you regarding your order, including any timelines or procedures to notify us of issues.”