“I am quite frustrated with the confusing app and the unsatisfactory customer service. I am a Senior Citizen, and although I am not terribly tech savvy, but did seek guidance from the chat help every step of the way in trying to sell tickets to a concert we were unable to attend. I could not easily find a phone # to speak with a live person, and when I did, it took 3 calls to finally speak with someone. Turns-out that, in my confusion, I accidentally created multiple listings to sell my tickets, so was charged FULL PRICE for each listing made in error! When I spoke with a supervisor, he explained that if I didn't have the available credit on the card I bought the tickets with, that the charges would "remain dormant" until I tried to buy tickets again. They ended-up taking over $1,000 from the bank account I had listed to deposit ticket SALE. My husband and I are furious.”
“After ticket purchase StubHub account email was changed by not me. Tickets stolen. Refuse to issue refund. All customer service channels are horrible”
“I would give them negative is possible. Sold my tickets for over 1K over a month ago and still no payment. Now looking to press charges for theft. STAY AWAY!!!!!!”
“They steal your money do not use them. If I could give a zero I would. VIVID SEATS are much better, wish I would’ve use them instead. My kids were disappointed they did not get to see the football game.”
“Very poorly run company. They have no real customer service—only a chat option with agents who are no help at all. I purchased a parking pass for an Adam Sandler event but was unable to download the barcode needed to scan at valet parking. As a result, I had to pay a second time at the event. Despite explaining the situation, they refused to reimburse me.”
“Stubhub won't refund the $241.6o I paid for tickets and never received. I waited and waited for them to call like they said they would and by the time I got a hold of them, 16 days later they said it was too late to get a refund. They are a rip off bunch of bastards!”
“Purchased Tickets for the Oregon OSU game on Sept 6th 2025. Ticket link came and the link did not work. It sent me to a site where you could not login. Called and they said to check on a different device. Checked on my desktop, laptop, phone and called a friend in another state and he could not login either. Spent 3-4 hours like this. Very frustating. They kept saying you have the link and I would say the website does not work. They would then say great you have your tickets. Then I called the customer service number. Told them the website did not work and they did not speak english well. They kept saying great you are satisfied? I will close the ticket. Each time I kept saying no the website does not work I cannot get my tickets. They said they would investigate and call me back. They never did. Called a few days before the game and they said you have the link for your tickets just click it. I kept telling them the website they sent me does not work. Each time they would say, well then click on the link or great then this is resolved. I asked for a supervisor. After an hour the same person came back on and said check your email the tickets are sent. Same link, same broken website. At this point I asked for my money back. Since their website has all these Fan Protect from purchase to your seat promises. They opened a ticket and I submitted screen shots showing there was no tickets in my stubhib or tickmaster account, no tickets in my Goducks account and a video of the link they sent not working and a description of the problem. They said they would call me back. They never did. I called the day of the game and they told me to again click on the bad link. I told them it didnt work. So they emailed me the same link and told me the matter is resolved. At this point I demanded a refund stating that it is theft to take someones money and not render goods. They stated that another department had decided that I did get my tickets and that no refund would be availible.”
“Absolutely awful customer service. Never received tickets that I purchased. I contacted with concern about not having tickets yet prior to game. Was promised replacement tickets which were never delivered. I did receive refund, but I had to purchase tickets on another platform to be able to attend game. Wish I could give zero stars! Do not buy!!!”
“Do not use stub hub to buy your tickets!! They are unethical! report to BBB and join the lawsuit. I don’t know how they have gotten away with their fees for so long then double charging on top of that when I never went to the event.”
“This is a rip off and unethical company. They were advertising a certain celebrity to be in town and after purchasing it should a different person. I didn’t purchase the tickets and requested for a return before the event and with In 10min of purchase they refused. Again I never even purchased them”
“I wish I could give StubHub zero star.
Horrible customer service and very rude.
I purchased two concert tickets and was charged and an hour later got an email that my tickets ere canceled due to seller did not receive a confirmation from StubHub.
This was my first and last time I ever deal with StubHub and I will be sure to share my horrible experience on all social media platforms.”
“I purchased my tickets 1 1/2 months before my event and was assured that my tickets and parking pass would be delivered and covered under their fan protect guarantee. My parking pass was released 1 week before my event for a completely different event across the nation. I spent that following week up to my event in several Stubhub chats and emails requesting a replacement pass which I never received. In addition, I was assured that my 5 event tickets would be released on the day of my event as the reseller was "a longstanding and reliable reseller." Unfortunately, stubhub was wrong. I was notified 2 HOURS before my event that not only were my original tickets unavailable but there were NO REPLACEMENT TICKETS provided. I did receive a refund but I had to SCRAMBLE in the hot sun, with several kids, 5 hours from our home, to find alternative tickets which were $100 more than my original purchase. I will tell you right now, TICKETMASTER pulled through and I found 5 reliable tickets... I have spent several hours in Stubhub chats and on the phone with their customer service dept regarding a refund for my parking pass in addition to a match difference refund for the second set of tickets I had to purchase LAST MINUTE for my family to attend my event WITHOUT RESOLUTION. I am completely disappointed and will never use Stubhub again!”
