“I wonder how one can sell a 61 dollar ticket to 300 dollars and Stuhub charges 80 something dollars and I ended up paying nearly 400 dollars for s 61 dollar ticket - which I just realized upon receiving the ticket. Is it even legal?”
“As much as they say they are, Stub Hub is not an authorized reseller of tickets in the UK. They make no effort to verify the tickets being sold on their site are legitimate. We tried to attend a West Ham game in London and the ticket office was filled with people just like me who had purchased tickets from Stub Hub and couldn't get into the game.”
“Have been trying to receive back
Money for tickets for an event that was cancelled. Sent proof to stub hub that the event was cancelled and they still have not changed the status of the event. No supervisors are ever available to speak with.”
“I bought tickets on StubHub and got an email to confirm that I had received them. When I got to the event, the tickets were nowhere to be found and would not upload my Ticketmaster. It is almost as if I had never bought them. They were not on my app and I did not scan them or use them. I had to buy an entire additional ticket from a different website as I was checking in. When I called them, they said there was no way they could give me a refund at all despite me never having used the tickets. Won’t be buying from Stubhub again.”
“Didn’t receive tickets in time. Agents were helpful but left out KEY information on the refund process. Case was escalated and I had an agent named, Maria, tell me it was my all my fault. Invest in more training!”
“I bought tickets off stub hub that are mobile tickets but stub hub did not inform me that I would not be able to get my tickets until the game day ( not even guaranteed). I wish they were more clear because if an emergency happens, you can’t rely on having the tickets or ticket seats to be able to sell them prior. If you do try to sell, they ask for a code that they don’t even provide you with. I won’t be able to know the seats. Also, they price their tickets differently, my fiancé and I checked the same tickets out and they were more expensive on his app.”
“I sold my tickets to a concert in October that was unfortunately cancelled but rebooked 5 months later. Not only have they held my money for that entire time, they then cancelled the payment back to me after the show in March until I gave my SSN, which doesn’t feel safe. Now they’re telling me that it takes 13 calendar days for my money to get to me. I just want my money without the unnecessary delays.”
“I bought tickets to an NBA game. With 1 hour to the game starting (7PM), I still hadn't received the tickets I purchased despite assurances from StubHub customer support it would come through.
With 45 minutes to go, I got an email saying the seller couldn't be contacted and they offered me alternative tickets or a full refund.
Whilst that sounds like a satisfactory outcome, the alternative tickets were worse in terms of view and position inside the stadium. I was urged to choose quickly as the alternate options disappeared, presumably to other clients also scammed by StubHub.
I could have taken the full refund but I had travelled to the game and alternate ticket sellers like Ticketmaster and StubHub itself were now double what I originally paid.
When I asked to escalate the complaint, I was told there was nothing they could do.
Do better StubHub and for anyone reading this - avoid them.”
“I waited all week to get my tickets on the day of. My husband and I were traveling to another state to see the event. We were left in the dark until 12pm the day of the event. Our seats were moved farther than where we were initially. Granted we received compensation but our seats were horrible. I couldn’t see at all.”
“2 Weeks ago, I bought two tickets for $338 to Wicked, for my wife, in Salt Lake City. Circumstances have put the trip in jeopardy, so we decided not to go. Stubhub has no refund policy, even weeks before the event, but you can sell your tickets to someone else. Put my listing up, and now after 2 days, found out my listing is "hidden" for anyone using the DEFAULT "recommended" option. Solution proposed by Stubhub? Competitively price my $338 tickets to $106...................
LOLWUT?! Shenanigans.... I declare shenanigans on Stubhub.”
“We bought 6 tickets to a baseball game, several months in advance. About 1 month out my husband got an email saying that our tickets were being transferred. And then 3 minutes later he got another email saying that the transfer was successful and complete. We did not initiate this transfer and have no idea how it happened. When we contacted stub hub they kept telling us that we transferred our tickets. We did not and kept reiterating this. They said they would put in a complaint and escalate the claim since the game was a month away. They said we should receive an email in a couple days. We are now a week and half out we have not received any emails. My husband called them back and got the same run around. When looking at the stub hub website our tickets were again listed for sale! We still haven't heard from stub hub. It's been very disappointing and sadly I think we will be out over 200$. We will never use this website for tickets again.”
“Ridiculous customer service. Fees are very sneakily added to your tickets it says 23$ fees m.no.mention of per ticket! Tried calling them to cancel . They pointed me to crazy reselling process. As single mom have no time to follow up”
“I ordered concert tickets and a parking pass from Stubhub. Turns out the parking garage was more than a 1 mile walk from the concert in the worst of neighborhoods. Stubhub refused to refund my money for the parking pass claiming I was told where the garage was. That is false. The ticket only said "garage parking." It was not until I agreed to accept it that I was informed of the location. Stubhub states "100% guarantee" FALSE”
“The Stubhub guarantee is worthless. I bought two tickets for the Capital/Islander game for Sunday 4/6/25. The tickets were never delivered by Stubhub and replacements tickets that they say they guarantee were not offered. The run around and lack of follow through on the part of the customer service reps is maddening. The Stubhub guarantee is worthless.”
