“Purchased 3rd row tickets @ half court. Couldn’t get tickets from sellers. Stub hub replaced the ticket 45 min before game started and ended up 20 rows back. They are a joke I would strongly recommend seat geek or anyone else.”
“Delivery was supposed to be May 15, so I posted the VRBO I was going to be at that day. They delivered the tickets, one week earlier to the VRBO anyway. A signature was required, but the driver of FedEx left them and signed for them himself. (All on Camera) Both StubHub and Fed Ex are morons that keep blaming each other.”
“I purchased a parking pass advertised for the venue I was attending. The lot was 4 walking hours away from the venue despite being labeled as being at the location. SH wouldn't refund my money but will continue to allow the seller to scam people by advertising the lot as an option when the venue is nowhere near within walking distance. Definitely a lesson learned. I won't ever use StubHub again.”
“My parking pass was really hard to find and open due to it being a guest purchase I suppose. After finally getting it to open it was invalid and at a garage 10 blocks from the venue. There was parking directly at the venue.”
“Poor customer service. The representative told me they can take down my phone number but can't guarantee a call back. Why would I give out my phone number?”
“Awful site. Bought tickets to NBA playoff game while it was in progress. The sale went through but apparently the seller didn’t approve the tickets (or Ticketmaster didn’t as the approved vendor of the event) we were charged the price of tickets and never received them/never were able to go. We chatted which I can only assume was an AI bot to dispute but that went no where. Make sure you DO NOT try to buy tickets anytime close to event time as it may not go through. Instead go through better websites like Ticketmaster or such that actually close off purchasing after it will actually be impossible for you to get on.”
“Both days the parking bar code did not work the game tickets worked but not the parking I had to pay $20 to park
Both days I need a refund of $40
Please let me know”
“I bought four tickets to a baseball game and was charged 50% processing fee when I called and asked them about it they said their system is computerized and it charges whatever it wants that's pretty ridiculous”
“Toronto to Florida and they failed to provide "guaranteed" tickets
My wife and son are standing in Florida from Toronto Canada with no tickets on Mothers Day. Stubhub "guaranteed" they would be digitally delivered on the day of the game and then failed to do so. Not only was the guarantee meaningless, they could not provide replacements. The cherry on top is that they will hold our money ($1000.00) for a week before refunding it. My wife saved for a long time to be able to afford this with flight and hotel and she has been reduced to tears on Mothers Day thanks to this more than shady company and their worthless "guarantees". We strongly advise avoiding this place in favour of a company that provides a ticket in hand when u make the purchase. We will be taking legal action but regardless, it doesn't make up for the tears and disappointment. Can you imagine?
Date of experience: May 11, 2025”
“Horrible. They fraudulently charged me for a parking pass. The one ticket I did but never showed up on my account. Filled a complaint and they would not refund. DO NOT USE”
“Order 559716845
I hope you find this email with sympathy and heart felt.
I buy from stub hub all the time. This time I bought my son’s biggest 10th birthday surprise. Yes, I over paid for the tickets but the experience was to be priceless!!
However it was everything but that. We showed up at the time the gates open to find out VIB was already over. We did not receive any information that VIb had its on check in area and started 3 hours before game time.
So 4600 later we just got to watch the game where I could have just paid $300
Super disappointed in the ticket owner and how the transaction happened or actual didn’t happen
Thanks for your time
Grace Kopf”
“It’s ok to use until you have a problem. Their customer service is so bad, slow, difficult to understand and can’t address problems. They tell you they will send you an email
Avoid them”
“I bought tickets for Sessanta v2 in Tampa 6 months before the concert. 3rd row from the front (well over $1,000 for seats). I take off work get a hotel travel to Tampa just to find out the tickets are fake. They were rude about it and offer me seats in the back but now those seats that were 35-45 bucks are over $100. It's a scam do not buy from them!!!!!”
“I had a very bad experience buying on this website. I hit back to look for a better seats and the transaction went through. They charged me 800 dollars without my authorization and they don’t want to refund me. So I have to assume the cost of the errors of their website.”
