“I have used you guys many many times. Generally a great experience. Let's face it, you can't get good concert tix from the main ticket retailers. But this was the second time I bought baseball tickets. The first time was for th World Series game. Right before the game, the seller backed out. I did not realize they could do that!! I was panicked! Thankfully, your wonderful customer service rep found even better ones for me, alls well that ends well. This game, when we got up to the ticket person, the tickets would not scan. They read "invalid". I was panicked once again. I had 5 other people with me counting on me. They rerouted me to a special ticket person and she was able to find my purchase and override the error, but that was not pleasant. So, like with most things, there is good and bad. I would not buy anything again that could be purchased on a traditional ticket site. Thanks!”
“Why did the ticket come with a University of Colorado app. I purchased the ticket from Stub Hub. When I accepted the ticket per your instructions, I could not get the ticket because it required a University of Colorado account. Not good”
“Seat tickets were excellent, ordering was easy. The parking pass purchase during the same encounter was terrible. The location was miles from the House of Blues. Resellers via Park Whiz are scammers. Zero stars. Do not recommend.”
“StubHub is kind of like the emergency room. You don’t want to be there, the fees can be outrageous, and the waiting is stressful, but they will likely get you what you need. So while I’m happy they exist, like the ER, if I’m using StubHub, something has gone wrong.”
“Everything works great in the process, however, I just can't get over the ridiculous cost with all the secret fees. The only reason I bought these is it's been my wife of 43 years favorite band since the 70s and this was a surprise to her.”
“Initially good experience buying tickets. However, the seller never transferred the tickets. I contacted StubHub via chat at noon day of event and was told no problem, many ticket holders don't release the tickets until 5pm or 3 hours before the event. No tickets at 5pm. We went to the venue for dinner in advance and chatted with support again. The app logged me out twice during the process which cancelled my chat. Eventually, I chatted with an actual person about 6:30pm. I have to say she really cared and wanted to get me my tickets. The seller never responded and I was offered alternate tickets which were comparable. However, that still took time and I didn't take possession of tickets until 7:30pm. Entered the venue and had a great time.
I had a fantastic experience the prior week for a Yankee game. However, those were automatic download.
I will never buy tickets that are not automatic download. If they cannot find you tickets you are out of luck. yes you get your money back but If I had to go to a stadium I never would have made it in time.”
“While accessing our tickets to enter the concert went smoothly, I did have quite a lot of trouble downloading them in the first place (even with the help of a friend and the support on the phone.)
Also, I don't know if this is the correct venue to state this but the ADDED FEES were ridiculously astronomical. We bought expensive high end tickets on the floor and the fees were nearly equivalent to the cost of one ticket! And the "seats" were narrow folding chairs. The medium size man seated next to me was unable to keep his shoulder from touching me.
Just what is the justification for additional fees?”
“OMD was a great show and no problems with the theater but presale parking was very confusing. No instructions on garage ticket to take it with you since you need the barcode to get back into the garage. Then you need to scan the ticket in your phone as a second entry to show that you paid for tickets. No instructions on this whole process whatsoever and very disappointing. Used another Garage on a past show at the same theater and had no problems at all.”
“OMD was a great show and no problems with the theater but presale parking was very confusing. No instructions on garage ticket to take it with you since you need the barcode to get back into the garage. Then you need to scan the ticket in your phone as a second entry to show that you paid for tickets. No instructions on this whole process whatsoever and very disappointing. Used another Garage on a past show at the same theater and had no problems at all.”
“Las Vegas is hot in June, and I was not very happy with how you all did not communicate to us not to bring small purses to the concert but conveniently had arranged a bag check area for $20 with huge lines, especially after the concert. Now we know that only 1% of the bags that were brought could meet such a small size criterion. Just seemed like such a diabolical way to earn extra money from the patrons. Shame on you or whoever planned this.”
“We did get two tickets for Good Night and Good Luck, but Stubhub failed on quality assurance. They described the mezzanine seats as having a clear view of the stage, when in fact we could not see the singer and band on the right side. Stubhub blames the theater for that. We could not second-guess that judgment because Stubhub didn't tell us the seat numbers until the tickets arrived on the afternoon of the performance. Take responsibility, Stubhub!”
“This process of buying and receiving tickets online and on phone is extremely stressful. I never know that it will work and waiting until last day to receive any thing is stressful. I have received e-tickets that we're not what I have ordered. I got in with printed receipt, but some one claimed I paid for. The policy of hiding extra fees is wrong, I have no confidence that the whole process will work.”
“Was okay to use an easy to navigate around the website and app was smooth. Tickets arrive at the last moment had a good spoof scare in thinking they wasn't going to show up to make show in time. Just in time though.”
“The seats I bought were already taken by someone else. Luckily they found us somewhere else to sit. Not sure if it was the venue's fault or stubhub. First time I've ever had any issues on Stubhub and I use them all the time to buy and sell.”
