“Hi! I bought 6 tickets to the Justin Timberlake concert on StubHub for much cheaper than the original price, and I had an amazing time at the concert. Thank you so much for everything!”
“I was very nervous as I have heard all kinds of bad stories re hot tickets like the euros final. I was so happy when the ticket landed in my euros app. I really appreciate everything stubhub does to ensure seamless worry free resell tickets. My finals experience was amazing.”
““Customer service all the way to your seat” that didn’t happen, and I spoke to three different people. Up until an hour before my event, they still couldn’t answer where the 5th ticket went. My daughter’s first concert, she was a nervous wreck that we weren’t all going to get in, so was I….thank goodness I knew the door person and they let us in, because after spending 500+ on tickets, that email they claimed was coming never did!!!! NEVER AGAIN WILL I GO ON THEIR SITE FOR TICKETS”
“A heart concert got canceled we were able to find a concert that we did enjoy though I wish that we had more time to select what we would like to see.
I went just for the Gin blossoms. But in general the whole experience was pleasant and as well as the ticket cancellation and rescheduling.”
“It was an ABSOLUTE BREEZE working with Stub Hub to acquire tickets last minute to see Brother's Osborne! Which by the way was a FABULOUS SHOW! I had trouble with the site because we had a 2nd party purchase and I called the phone number and spoke with a guy that was AWESOME! He walked me through the site and the email that I received and it was the BEST phone experience for me!”
“Thankfully this was super easy. I bought tickets, rec'd the email confirmation, got to the venue and clicked on the get tickets link inside the email and got right in. I appreciated not having to have an acct or sign in!”
“We were satisfied with the tickets that we purchased in StubHub , we had so much fun on the show that we watched DOLLY-an original musical . Thank you StubHub for the help we will purchase tickets here in the future .”
“Zero stars if it was an option. I ordered tickets and were told they were “confirmed” and “secure”, only to receive an email later saying they were no longer available, but according to their “FanProtect Guarantee”, I could either choose the “BETTER or COMPARABLE” replacement tickets that they had to offer, OR a full refund meaning I wouldn’t be attending the concert. In a bit of a panic and the first time using their services, I selected the closest tickets available to what I had originally, (downgrading me from row 10 on the floor, to row 29, which was the only option provided on the floor - definitely not better and not what I would consider comparable, but at least I would have a ticket!). The other options provided were up in the balcony, not sure why these were even offered when the replacements are supposed to be better or comparable, according to their FanProtect “guarantee”. After selecting the row 29 replacement tickets, I reached out to SubHub to find out what the adjustment would be in price for the downgrade, I was informed that as I selected the offered replacement tickets, that was considered my confirmed acceptance of those tickets at the SAME price and there would be no adjustment to compensate for lost value. However, the page when selecting the replacement tickets only stated there would be no “additional cost”. It did not state I would be opting to overpay for worse tickets. Furthermore, when I asked how to confirm my tickets were now “secure” as they said, and wouldn’t be downgraded again, (because clearly the previous ones so chose weren’t…), they explained that they could only guarantee that if these tickets also became unavailable, that they could offer me more options, (which again, are supposed to be BETTER or COMPARABLE, but that was already proven not to be the case…). With this information, I decided I would rather take the full refund, and purchase my tickets from a different vendor that could secure and confirm my tickets and seats. I was now told that as I chose one of the replacement options for my tickets, I was no longer eligible for a refund, AT ALL! And if I wanted to be refunded for my tickets, I could “post them for sale on their website.” NOwhere when I was being offered these replacement tickets, (that were clearly not even within the parameters of their FanProtect guarantee, as they were not better OR comparable to my original tickets), did it say that I would no longer be able to cancel/refund my tickets once replacements were selected.
This is completely unacceptable, I’m now being forced to either accept paying a higher price for lesser value tickets when I don’t even know if they could become “unavailable” at any time and downgraded further, OR to manage the resale myself using THEIR website.
I tried speaking to human agents in their live chat, the first time the agent ended the chat with no notice, the second time the agent told me there was no recourse and nothing they could do to help me and that any agent I talked to would tell me the same thing, and the third agent I spoke to did the exact same thing. They all are clearly provided with a book of responses, dealing with them is worse than dealing with the AI representative. Their own AI representative even said that the difference in the tickets I was provided was significant and not comparable and I should reach out to customer support for a refund and that even partial refunds are an option, but none of the agents would acknowledge this. The live agents repeat answers that don’t resolve the situation no matter what you say or what extenuating circumstances you explain, (example: “as you’ve already selected the replacement tickets, there are no adjustments that can be made”). They avoid answering very direct and clear questions such as, “how do I know my tickets are secure”, I had to ask this about 5 times before she responded to explain that basically, they aren’t. I had to ask at least 3 or 4 times for a phone number to be provided to me to reach a supervisor. When I got them on the phone, it was another agent that just did the exact same things as the chat agents. When I asked to communicate with a supervisor, she was able to go ask them questions and report back to me but the supervisor was mysteriously “unavailable” to come on the call. I was told they couldn’t provide me with a supervisor phone number or email address either.
Policies here are a complete joke, they don’t follow them themselves (offering me worse tickets than what I paid for) then force you to adhere to them stringently regardless of lack of communication or notification of such policies, (didn’t state I couldn’t cancel and get a refund AT ALL after if I chose replacement tickets), and the service is even worse. Completely abhorrent, ignorant and condescending to deal with as they just repeat themselves as if they’re speaking to a 2 year old. We ask to talk to live agents so we don’t have to deal with robots and can have someone understand extenuating circumstances and empathize with our situation, but whatever training they receive completely negate this.
If you want to; A) attend your event in the tickets YOU selected; B) pay proper value for tickets you’re provided; C) be able to contact customer support that actually is there to assist you….
LOOK FOR YOUR TICKETS ELSEWHERE!!!”
“This is the first time I used Stubhub to purchase MLB tickets and the process was easy. I was worried about checking in at the game, but it went smoothly! I was happy about that and was able to enjoy the ball game.”
“Extremely disappointing experience — felt completely scammed by both the vendor and StubHub/Viagogo.
They lock you into a 10-minute timer, claiming to "guarantee" your selected tickets at the listed price and section. But when the vendor decides to back out of the sale, you're left with no real protection. Instead of honoring the purchase, they offer poor-quality alternatives in worse sections — for the same price. It's misleading, frustrating, and feels like a bait-and-switch.
Floor seats paid for and their best option is up in the boondocks and for the same price… WTH!!
If I could out 0 stars I would”
“I’m writing this to warn others not to purchase tickets through StubHub. My friend bought tickets on October 11, 2024, for the Coldplay concert on July 26, 2025, trusting StubHub’s “Fan Guarantee.” Despite calling multiple times—months ahead, weeks before, and even the day of the show—he never received his tickets.
The original seller never released them, and StubHub failed to deliver on their guarantee. Instead of offering comparable or better seats, they proposed obstructed-view tickets—nothing like the unobstructed Section 330 seats we had secured. StubHub didn’t hold the seller accountable, and the system clearly failed.
Concerts like this aren’t just events—they're personal, emotional experiences that mark birthdays, milestones, or reunions. StubHub issued a refund, but they couldn’t restore the moment that was lost. I got to attend and had an amazing time, but it was bittersweet without my friend there.
StubHub let us down. If they can’t ensure ticket delivery or back up their own policies, then their system shouldn’t exist. Buyer beware.”
