“I bought tickets the night before the show. I was satisfied with how quickly I received my tickets. We had Great seats and had a Good time. Comedy Show was Awesome!”
“Purchased tickets for the Phillies @ Red Sox spring training game at JetBlue Park on StubHub—process was easy, delivery quick, no problems there. I’d buy from them again for the purchase side.
At the gate, showing the tickets in the StubHub app wasn’t accepted; they required the MLB Ballpark app. I wasn’t informed of this during purchase or in any notifications beforehand, so I had to download it on the spot in bright sun, create an account, and deal with password issues right after setup. It was frustrating and took time.
The box office staff was very helpful and issued physical tickets, so we got in , but missed the first inning because of all the issues. So lack of a clear heads-up about needing the MLB app caused unnecessary stress.
A simple note in the listing or confirmation about MLB games requiring the Ballpark app would help a lot. Good service otherwise.”
“THIS purchase went smooth. Got my tickets within minutes of purchasing. Getting into the arena went smooth. Still a little nervous buying from StubHub. Last purchase didn’t go so well. The seller had the tickets still in his Apple wallet so they showed up disabled in my wallet. StubHub reassured me they would fix it or give me replacements. That didn’t happen. A few days before they notified me that I would not get replacements because the seller already released the tickets. I ended up calling the venue and they fixed it. Thought it was important to add this. Buyer beware. I took the chance again because the VENUE was able to make it right.”
“Twice now I have added parking when buying event ticket. Parking states VIP parking or on property parking. But is a lie. The first time actually parking was twelve blocks away from venue. Second time was a vacant lot with a unusable ticket. But customer support was able to rectify the situation quickly.”
“I had issues with the QR code tickets at the Entrance gate in Indian Wells last Sunday afternoon, however someone helped us get in and fixed it. Other than that it went fine.”
