“I was concerned on the delivery of the tickets, because they did not come until the Wednesday before the event. I did a live chat 2 times with associates at StubHub, and they assured me that the tickets would be delivered or a full refund.”
“NY Rangers vs Vegas Knights at MSG.
Every part of Stubhub experience was perfect. From ordering, emails to venue entrance was flawless. Zero stress, great time”
“Had never used Stubhub for tickets.
Was really worried when told tickets will be available day of show. We had flights and lodging costs at risk if fails.
Every part of Stubhub experience was perfect. From ordering, emails to venue entrance was flawless. Zero stress for old folks!”
“I bought two tickets for the Hawks/Wizards game in Washington, D.C., on December 6, 2025, only about two hours before tipoff and initially didn’t receive them from the seller. I called StubHub, and the representative who helped me was exceptionally considerate, patient, and calm. He stayed on the line while I worked through password and email issues and made sure I always knew what was happening.
Because the original tickets were not delivered promptly, StubHub upgraded us to much better seats, and we ended up with a fantastic view of the court. What started as a stressful situation turned into a great experience, and I really appreciate how thoroughly the customer service team took care of us.”
“We got great seats for the Cleveland Browns versus the San Francisco 49ers at an incredible price point.
We were coming up from Canada, and it was such a great experience.”
“I had purchased FiFA World Cup ticket when they group stage game, who is going to play which country was not set. I got it for $2500. When draw came out, it was not for my liking so i immediately posted for re-sell. Since then my account is locked. I called customer care 2-3 times, they said they have NO IDEA why the account is locked and had NO ETA when the account can be unlocked. This is pathetic service, at least they should inform us the reason why account is locked and tentative timeline when issue can be resolved. Now the ticket price for those games have substantially gone down and my money is stuck.”
“We got great seats for the Big 10 Championship game at a reasonable price and our tickets arrived in plenty of time with no issues. We had a wonderful and would not hesitate to use Stub Hub in the future.”
“Or not. Got the tickets after wrestling with customer service who were no help. After over an hour, I realized “pop up” ad blockers were keeping me from receiving my tickets. Why couldn’t the support rep mentioned checking for this problem?”
