“Will NEVER use StubHub again. They cheated us on parking for NCAA semi finals and will not make us whole. Terrible, terrible and awful !!!! Worst treatment ever by their pitiful so-called customer service. AWFUL AND UNREPUTABLE”
“You will not get tickets on time, second time trying to use this service both times I had to refund and order from a different service because they didn’t release the tickets.”
“I should have read reviews before I purchased tickets. My fault! I didn’t know StubHub purchases tickets from direct ticket sellers like Ticketmaster. StubHub sent me a purchase confirmation and I thought I was all set since payments were all finalized. But I had to wait to get tickets from a third party and I never received real tickets. I was online with customer service all day and finally StubHub emailed me one hour before the show saying that a third party couldn’t provide tickets. My family were so excited until they found out we were not going to the show. Wow! Please do not put yourself for disappointment!”
“My experience was pretty similar to all of these other bad reviews. The only reason for 2 stars is because the customer service people were friendly and tried to help. The problem is, they have to work within this rigged system the company has put together. I purchased tickets for the Holiday Bowl. I received the email stating my tickets were ready to transfer. Every time I attempted, I would get an error page that said, "Oops, something went wrong" with a picture of a penguin next to a flag. I reached out to StubHub starting on 12/4. Each time I was asked to try different browsers, clear the cache, you know the drill...and then I would be told my case was "escalated to the appropriate team", and they would be reaching out to me. They rarely did unless I emailed or called. I was sent new links a couple of times, but each time I received the error message. At one point, customer service said I needed to contact Ticketmaster, since it was their link. Ultimately Ticketmaster said that with that error message, it means StubHub did not transfer the tickets correctly. On 12/24 I was assured that I was going to be contacted with replacement tickets. I let Christmas go by and late Tuesday I email again saying I haven't received anything...the event is within 24 hours now. I received a reply stating they were working on it and that I would get replacement tickets...they'll contact me when they know more. No contact! So I call 5 hours before kickoff. After 1 hr on hold and 1 hr with the CS rep, they said there were no tickets available for me and they are issuing a full refund. I did immediately receive an email with the refund receipt. But I think this speaks to what others in these reviews suggest: StubHub had no intention of sending me these tickets. This was a highly desirable event, so they sold my tickets at double or more. If there were any left, they would give them to me. But I'm out of luck. If I had known the tickets were coming from Ticketmaster, I would have just ordered from them. Lesson learned. At least I am local and didn't waste money on hotel, etc. I just feel let down, but well aware that I will be staying in my comfortable home. I'm grateful for that, given what others in the world are experiencing. But StubHub should not be allowed to operate this way.”
“Beware of stubhub predatory fees. They charged me $70 on top of $220 purchase. Also there is no grace period for cancelling order - not even 5 minutes. The second you pressed the Buy button you’re hosed.”
“Absolutely the best place to get your tickets. I bought 2 tickets to see Chris Issak Christmas show. As usual and fully expected the seller didn't have my tickets. They were very very far from the stage but was all that I could afford. So the seller, at first offered me worst tickets. So I called Stub hub. I explained my disappointment in a very nice way. The seller sent me front orchestra seats. 6 rows from the stage behind the pit at the Gallo Center in Modesto California. We were so close you could see every detail in Chris's sparkling suit. Every drop of sweat! It was hands down fabulous. Stubhub is the best. But if you call up with a bad attitude you're going to probably be a one star reviewer! Stubhub is fabulous and keep their guarantees. You are in charge of how they treat you. I highly recommend! Thank you Stubhub! Merry 🤶 Christmas! I had a great video to show off my perfect seats but couldn't download them for some reason!”
“Paid USD3000 for 4 NBA tickets to watch bucks v Knick on 25 Dec. Never got the tickets. Nobody responds from the customer support email. The average waiting time on the hotline is over 30 mins
A customer care executive by the name of Kait Tomlin is unprofessional, unhelpful customer care rep I have ever dealt with !
Warning - DO NOT buy from StubHub unless you want to be scammed !”
“Customer service leaves a lot to be desired. That being said, I purchased Aerosmith tickets and since all future events have been cancelled until further notice, I asked for a refund for the 4 tickets I bought. NOPE, not gonna happen! Apparently, the future events have been "postponed" so Stubhub refused to refund my money even though no future events have been scheduled and may never be due to the severity of Steven Tyler's injury. I'm not taking this "lying down" - I'm filing complaints with every applicable agency and a civil suit against them. We'll see where that gets me . . .”
“I bought some tickets they didn't have them and they told me 30 minutes before the event and I ran out of tickets I drove 9 hours to see that event don't trust StubHub”
“Horrible experiencia. Vendí 2 entradas para Inter Miami por StubHub. Pasaron 2 meses y llamó para corroborar porque nunca recibí el pago.
Sucede que al ingresar todos los datos de mi entradas a vender fui minusioso al detallar número de fila y número de asiento. Ellos dicen que había algo mal en esto (lo cual no es correcto porque aún ahora puedo corroborar cómo está detallado). Dicen que el comprador devolvió la entrada lo cual dudo imperiosamente dado que las compró minutos antes del juego y la compra fue confirmada. Nunca me llegó notificación, mail o llamado respecto a que había algún error en las entradas y fueron denegadas o devueltas, ante esto me dicen que fue un error de su sistema en no comunicármelo. Dicho esto, sostienen que perdí el dinero y debería pagar una especie de multa. Es la primera vez que vivo una estafa similar. Alguien debería regular a esta empresa, defensa al consumidor debería forzarla a cumplir con la ley. NO compre ni venda por aquí si no quiere ser estafado.”
“Stub hub is freaking trash I purchased tickets for Dallas cowboys game to take place on Dec 30th for my sons surprise 13 birthday I bought the tickets pd got confirmed then in they canceled my tickets and refunded my money I hate them ill never use them again just ruined my son bday surprise n then couldn't give me a reason why it was cancelled”
“wow.....it seems stub hub is consistent with its complaints!!!!!!The service you get just plain sucks!after they acknowledged there was a GLITCH in THEIR system they still refused to credit my account for the billy joel tickets.it seems that stub hub is manipulating free enterprise so they can capitalize for themselves!just read the other reviews,the tone sounds very similar”
“StubHub ripped me off. I bought football season tickets. When I purchased them, I already anticipated selling most tickets and only attending a couple games. So the games I knew I wouldn’t attend, I sold on StubHub. Everything went smooth for the first few games. I transferred the tickets to the buyers and I got my payment the following week how I was supposed to. Then for one game I sold tickets for that would have made most of my money back, the buyer never received or accepted my transfer. I transferred these exactly the same way I did the previous tickets with no issue. So if it was the buyer’s fault or StubHub’s faulty system, I am not sure. But either way, I got a complaint notification email an hour before the event took place. So I did not see it until after the event. After sending proof I transferred the tickets several weeks prior to the event, StubHub did not accept my proof. Then, instead of coming out even by not receiving my payment, StubHub charged me for the cost of the tickets when I never received any payment to begin with. So instead of making money by what I charged for the tickets and doing everything the way I was supposed to, I lost the amount of the charge myself. So my loss was 2x the amount I should have actually made on the sell. I called them to explain the situation, and they weren’t much help. Finally, after clearly stating my unhappiness in a demanding way, I got a request sent to receive a reimbursement. So I did get reimbursed on my unfair charge, but was never given my payment for the sell. So I got a few hundred dollars ripped off. Customer service is awful. They don’t work with you at all. I’ll never use Stub Hub again. Save your money and use a more professional ticket platform. It’s fraud.”
“NEVER AGAIN!!
Traveled to Pittsburgh for a Steelers home game with tickets purchased two months prior.
Travel. Hotel. Took 3 days of trying to produce tickets and couldn’t!
Reimbursement for tickets but nothing for travel and hotel.
NEVER!
AGAIN!”
“They sell tickets for events. When events are postponed then they want you to sell the tickets. I purchased 1245.00 for tickets to peace out tour in Cincinnati Ohio for 01-04-2024. I can't attend another date. And also they don't even have another date. It's 12 -08-2023. I will never buy another thing from this company. I recommend that you don't either. I don't see how it is legal to even do what they are doing to people. Very stressful to deal with this company except for when they take your money.”
“Back in July I bought 2 tickets to see U2 at the Sphere in Vegas on Dec 2nd for $800 each from StubHub. They were great seats and I was so excited. I got an email confirmation from them saying my purchase was confirmed and my StubHub dashboard said "Event Status Confirmed" in big green font. They "guaranteed" I would have the tickets by Dec 2. So we boarded our dog, booked our flights to Vegas and got a hotel which together cost well over $1,000. The tickets never arrived. I called StubHub an hour before showtime and they said well too bad we don't have those tickets anymore. They tried to get me to accept TERRIBLE seats for the same price! Talk about bait and switch! When I checked online earlier that day I saw similar seats to the ones I bought in July were selling for 3x what I paid. I'm convinced they resold them for a higher price or they let the seller resell them for a higher price so they could get a higher fee. And when I complained all they did is point to their User Agreement that basically says they can do whatever they want and owe you nothing but what you originally paid. So if they can make more money they will and just say screw you when you call to complain. There is NO GUARANTEE THEY WILL GIVE YOU THE TICKETS YOU PURCHASED FROM THEM. Do not use StubHub! They are crooks and they will hang you out to dry and leave you standing outside the Sphere with no tickets if they can make a few extra bucks. Shameful!”
“Stubhub is horrible! 3rd party sales. Bought tickets, concert venue would not accept. Venue had numerous issues with Stubhub constantly at every concert!”
“I was promised to get my tickets prior a football game and haven’t received them. I traveled to another country and paid for accommodation, waited in a 3 hour line in order to get to that game. As I arrived at the Stadium counter, I was informed that I don’t have tickets on my app account. Because of their bad costumer service, three people waisted money for nothing! Their guarantee doesn’t mean anything! I’m asking for a compensation for this but I’m sure those scammers won’t even answer me now.”
“I ordered 4 tickets to the Drake concert and had great seats for my budget. I received the tickets and accepted them from a 3rd party person and they were for the Wrong date. My receipt had the correct date and they ran my credit card immediately. This all happened on a Monday. I called customer support 5 times between Monday and Saturday. Nobody responded or did there job until I asked to speak with a supervisor. I had to return my good seats for the wrong date and they were supposed to give me a link for correct date tickets. Well 4 days went by without a message or call from stubhub and so I again called on a Saturday. They Finally found my order and sent the link for new tickets.. Guess what there was no more tickets left for the concert because stubhub took to long to get back to me. The only thing they could do was give me a refund for my purchase, while I lost my seats. It was not even my fault it was stubhubs fault for issuing the wrong dated tickets. They did not help me find tickets for the correct date and they made me feel like it was my fault. So I ended up purchasing crapy seats for more money. They did give me a voucher for a percentage off. But that didn't even help. I paid more money with the percentage off and got horrible seats. I do not recommend Stub hub for ticket buying. The customer service is absolutely horrible. They seemed like they had no idea of what they were doing. Because of the Service I received I lost good seats and the pricing for the concert. Please check tickets from stub hub. There fan guarantee is bullcrap and worthless. Plus you can't understand anyone at stub hub and they don't understand what you are asking. I am so so upset about the situation.”
