“Have been trying to receive back
Money for tickets for an event that was cancelled. Sent proof to stub hub that the event was cancelled and they still have not changed the status of the event. No supervisors are ever available to speak with.”
“I bought tickets on StubHub and got an email to confirm that I had received them. When I got to the event, the tickets were nowhere to be found and would not upload my Ticketmaster. It is almost as if I had never bought them. They were not on my app and I did not scan them or use them. I had to buy an entire additional ticket from a different website as I was checking in. When I called them, they said there was no way they could give me a refund at all despite me never having used the tickets. Won’t be buying from Stubhub again.”
“Great seats and a great game! The experience was good and finding the seats was easy. Great value for being so close to the floor. I love using Stub Hub and will continue to do so in the future!”
“Didn’t receive tickets in time. Agents were helpful but left out KEY information on the refund process. Case was escalated and I had an agent named, Maria, tell me it was my all my fault. Invest in more training!”
“I bought tickets off stub hub that are mobile tickets but stub hub did not inform me that I would not be able to get my tickets until the game day ( not even guaranteed). I wish they were more clear because if an emergency happens, you can’t rely on having the tickets or ticket seats to be able to sell them prior. If you do try to sell, they ask for a code that they don’t even provide you with. I won’t be able to know the seats. Also, they price their tickets differently, my fiancé and I checked the same tickets out and they were more expensive on his app.”
“I sold my tickets to a concert in October that was unfortunately cancelled but rebooked 5 months later. Not only have they held my money for that entire time, they then cancelled the payment back to me after the show in March until I gave my SSN, which doesn’t feel safe. Now they’re telling me that it takes 13 calendar days for my money to get to me. I just want my money without the unnecessary delays.”
“I was extremely happy with my purchase from "Stubhub".
My Friend and I had a marvelous time at the "Katt Williams Comedy Show" on April 5th in Atlantic City.
We were even more happier to be mysterious upgraded from floor seats (row-25), to floor seats (row-10).
Thanks Stubhub”
“I bought same day tickets to see the LA philharmonic Orchestra. However, the tickets that were transferred were for the following day. Customer Service stayed on the line with me until they transferred new tickets to me and I confirmed all was good. It was a little nerve wracking but the woman was patient and made sure all was good before the call ended. Much appreciated.”
