“My experience started out very stressful, but I was ultimately very happy with how StubHub handled the situation.
The original seller initially provided images of physical tickets through the “Get Tickets” option, but the barcodes were partially cut off and could not be properly scanned. After contacting StubHub about the issue, we were told the seller would provide corrected tickets by 5 PM on the day of the concert.
Unfortunately, 5 PM came and went and the seller never provided the corrected tickets. At that point, I escalated the issue with StubHub because the concert was that evening and we still did not have usable tickets.
This is where StubHub really came through. They allowed us to select replacement tickets with similar seating, and the replacement tickets worked perfectly. We were able to get into the concert without any further issues and had a great time.
I definitely could have done without the stress leading up to the concert, and I wish StubHub had intervened sooner once it was clear there was an issue with the original tickets. However, when the original seller ultimately failed to deliver usable tickets, StubHub honored their guarantee and made sure we were able to attend the event.
Based on how they resolved the situation, I would use StubHub again. Their customer service turned what could have been a terrible experience into a positive outcome.”
“Bought last minute tickets and couldn't have been happier with the prices and the section quick and easy purchasing definitely highly recommend Stubhub and will most definitely purchase from them again in the future.”
“Loved the karol g concert and how nice the environment was at midlife stadium, beautiful arena, just one complaint I had They were like two people , smoking that they should check and look into it . People should be able to see and enjoy a concert with having to smell second hand smoking.”
“There was an error and the wrong tickets were sent to me. Stubhub was quick to contact me, and helped resolve the situation with offering me replacement tickets in the same price range.”
