“When my tickets didn’t arrive on game day morning, I contacted Stub Hub and the immediately checked it out. They couldn’t get the original tickets I booked so they provided options right away. I took one star off as the ap kept telling me there was lots of time as the hour was incorrect for where I was located. Otherwise I think the resolution would have happened earlier in the day.”
“Generally, StubHub makes it easiest to locate the event you want to buy or sell tickets for, and just as easy to sell or buy them. I’ve never had any issues with legitimate tickets or ticket delivery.”
“We bought tickets to an NFL game. When we went to claim the tickets we’ve only gotten error messages and haven’t been able to claim them. We have, in writing, from Ticketmaster that we don’t have them and have never had them. Ticketmaster confirmed another account not associated with mine have them. We’ve been n the phone with StubHub for hours and hours and it’s been over two weeks now. We sent so many screenshots proving we don’t have the tickets. They still say we accepted them and have them so there’s nothing we can do. They are keeping our money. We aren’t covered by the guarantee. And they won’t provide information on what date the tickets were accepted or transferred and into what account because it’s ‘classified’. Even though it should be my information - as they claim. They are useless and a total scam. I don’t think they can actually see anything about the tickets and do not put customers first.”
“Prices were clear and upfront. I could see right away where the seats were. Thank you for letting me see a coveted performer at the last minute. Things went very smoothly.”
“Excellent experience from start to finish. Site was easy to navigate. Purchased tickets, received quickly from the seller and had a fantastic time at the event. Highly recommended.”
“This was a gift for my 24yr okd son and my sister and they both had such a wonderful time . They both never experienced such a wonderful show the seats were amazing and my son said he was emotional with joy that was all I needed to hear . Thank you for such a incredible experience”
