“I'm writing to warn others about our terrible experience purchasing FIFA game tickets through StubHub for this Friday's match in Dallas.
Issue #1 - Misleading Listing:
We purchased 2 tickets that were clearly advertised as "FIRST ROW" seating. Only after completing our purchase did we discover this was false. StubHub allows sellers to falsely advertise seating locations with no accountability.
Issue #2 - Hidden Ticket Delivery Policy:
At NO point before charging our card did StubHub inform us that we wouldn't receive our tickets until THE DAY BEFORE the event. This critical information was buried in fine print we only discovered after purchase.
Why This Matters:
We live out of state and need to book flights and hotels. How can we confidently make non-refundable travel arrangements when we have no guarantee we'll actually receive our tickets until 24 hours before the game?
StubHub claims they'll "refund us if tickets don't arrive" - but that doesn't cover our airline tickets, hotel reservations, or the time wasted. This is completely unacceptable for out-of-town buyers.
Bottom Line:
StubHub's policies protect sellers and the platform - NOT buyers. If you're traveling for an event, I strongly recommend purchasing directly from the venue or using a more transparent ticket marketplace.
And dont waste your time with their chat. They lie and disconnect you”
“I bought World Cup tickets and was scammed. They sold me tickets I can't use or sell. The FIFA website says they're not mine and they won't take responsibility! It's a lie that they have a guarantee!”
“Stubhub is our go to site to see the Las Vegas Aces! They always have the best seats and prices. Every experience with Stubhub has been super smooth and easy from selecting the seats to scanning our tickets at the event, I highly RECOMMEND Stubhub!”
“I always go through stubhub for games, concerts, whatever. I know I am going to get great seats and effortless transaction. I never worry about glitches at the gate to get into a venue.”
“SH was prompt to issue tickets when the seller didn’t fulfill the order. SH was excellent in advising the next steps and quickly responded with another set of tickets! Feel confident when using SH, as they back the customer 100%.
Thank you”
“Find it easy to use the web site to make a seat selection.The tickets are accessible via the email. No problem in having digital ticket accepted at the ball park. I trust Stub Hub!”
“Find it easy to use the web site to make a seat selection.The tickets are accessible via the email. No problem in having digital ticket accepted at the ball park. I trust Stub Hub!”
“When Frankie Valli had to cancel we decided to get our returned money and add to it to see Chicago. It was easy. Detailed instructions as to what to do. This was the first time I used StubHub. I will use again now that I know the process”
“I’ve used stub hub to buy tickets on 4 occasions and had timely ticket delivery and no issues at all. I have sold tickets once. Both were seamless experiences. Would use them again.”
“Great experience. The tickets were delivered as promised and transferred successfully to the FIFA Tickets app. Everything worked perfectly on match day, and entry into the stadium was smooth. I would use StubHub again.”
