“Ordered tickets with StubHub --pretty easy, but I was a little nervous, as they didn't arrive in my inbox until the day before the concert.
The Temptations were fantastic! ....The Four Tops--a disappointment.”
“They offered a parking ticket in addition to venue tickets which I initially thought was great. Only after I purchased the parking did I realize it was 2.5 miles from the concert. What a joke, that should never been an option to offer me, and trying to resolve the issue through their customer service, who could care less (even after I finally got to a "real" virtual assistant, was a total joke! They said that they escalated the issue and NEVER got back to me. I was TOTALLY scammed, beware this very shady company who can NOT be trusted.”
“They host scams and then make it near impossible to resolve. Oh, great we have everything we need including documentation and will resolve. Nothing happens. Oh, we need to send it to this department. Nothing happens. Oh event passed while nothing happened so now it is a past event and needs to go to another department with their own timeline. Now that you have spent over an hour over 2 weeks chasing it through our stupid system, we will take another 2 weeks to issue a refund. Absolutely ridiculous. Scam company. Chase should cut ties.”
“I purchased tickets in June and paid in full at that time. Today, November 21 was the day of the concert and no tickets. They offered inferior cheaper tickets at the same price or a refund. I will never use StubHub again. When I pay $1000 for a ticket five months in advance, I expect to get it. They are crooks. !”
“Very easy to find the right tickets in the right spot with help of a clear map. The ticket ordering went very smooth and I received them well ahead of time before the concert started. Overall experience was very good although the commission fees are a little high.”
“I received my tickets 5 days in advance which was faster than the initial communication of receiving the tickets the day of the event. It was important to receive the tickets early because international travel was involved.”
“The process was super easy and had the tickets later that day in my Google Wallet along with Parking Pass.
The seats were great and together as promised I just wish you could actually pick the actual seats prior to purchase. I took my youngest daughter who loves classic rock bands but wanted to be able to buy an extra ticket that was next.to me or near me but the app does not allow you to see the exact seats or purchase the specific seats you want.
Otherwise great experience.”
“We decided to try to buy theater tix 1 hour before the show started - New York City, Neil Simon theater. Stubhub made it Crazy easy to pay & receive out tickets via email within 20 minutes! Price was $90 less that the "half price" tickets at the other sites AND the tix were 2nd row Orchesta! AMAZING! 100% Stubhub is our go to place for tickets!”
“Everything went perfect. We received our tickets 5 days before the event and they were all valid. Before that, the agents were always available to deal with our insecurities and questions and they were very responsive. I know a lot of people often deal with scammers, but personally I have nothing to complain about.”
