“This was my first time using your service, and I was very satisfied with the customer service I received. You kept me informed throughout the process regarding an issue with my tickets caused by the seller. Immediate action was taken, and I received replacement tickets under the FanProtect Guarantee. The entire experience was handled professionally and efficiently. Thank you for your excellent customer service!”
“Great Bruno Mars floor seats for cheap, and an amazing parking pass that was a block away from the Alamodome, and made me confident that my vehicle was secure. Stub hub you continue to provide unforgettable experiences with the people I love. Thank you!”
“Buying tickets was a breeze. Tickets were sent over quickly and I like that the price shown is "all in" without any extra hidden fees when you go to buy.”
“If I could give a 0 or lower I would. Bought a parking pass for an MLB playoff game and was told it would be available 3 hrs prior to the event(when the lot opened). We were getting reading to leave for the park and I went on the app and it said my pass was available, when I went to claim it their was a red sign that said the transaction was terminated. Of course I tried to reach someone but ITS ALL BOT DRIVEN. 5 times, yes 5 times I asked to be routed to an individual, and was able to email. I was sent an email saying someone would call soon, stay by my phone. My parking pass was for 11:00 am, I received a call at 9:00 at night. I have now been on hold to speak to someone in a position to do something for 30 minutes. HOW IS IT LEGALLY POSSIBLE TO TAKE SOMETHING THAT I PURCHASED FROM ME. Then, they finally answer and have the nerve to tell me my money won’t be reimbursed??? BUYER BEWARE, never again for me!”
“Absolutely terrible experience. StubHub took my money, but getting a meaningful response has been nearly impossible. Despite repeated follow-ups, all I’ve received are empty promises that someone will get back to me. I’m still waiting. Their lack of communication, follow-through and accountability is disgraceful. Customers should not have to beg for answers after paying for a service. Easily one of the worst customer service experiences I’ve ever had. DO NOT USE THEM.”
“StubHub salvaged what could have been a disaster. I bought a ticket on CashorTrade, seller accepted payment and never transferred my ticket (!) I was meeting friends inside the venue and looked on StubHub for a last-minute ticket while standing at the entrance and found a deal. The seller transferred almost immediately. I've used StubHub in the past, with one negative incident, which they rectified. However, this time StubHub deserves an A+ for saving the night!”
