“Thank you stubhub for ruining my event. Totally worthless company. Had bought a ticket to aftershock this year for Sunday GA that was supposed to be here the Thursday before the event it never showed up. After talking to multiple live agents who were mostly unhelpful, one of them the day before the event told me if the ticket wasn't there by Sunday they would get me another ticket. (Clearly wasn't going to make it in time for me to before I had to leave Sunday morning from Georgia). So getting ready to leave Sunday morning because the event starts at just after 11am and like I figured no ticket still. Called stubhub again finally got on with a live agent who said it needed to be escalated to some other department for resolution. After explaining that the show was today and how I can't understand why a multi billion dollar company can't get me a 2 hundred dollar ticket so I can see the show I paid for and not gotten a rental car for nothing. He attempted to get done what he could only problem is he worked for a company that does not value people who make them successful or the time and money people invest in who might not have a lot just really need to get out and do something for themselves. This unfortunately was the second time this year they screwed me over. Though this forum is hard to find I'm hopeful that I can save someone else's event/plans from being ruined and recommending you go with a company other than stubhub even if it costs more. A little bit potential saved in the beginning will cost you a whole lot more in the end.”
“Tickets were great. The parking pass however was not. Very misleading when pass was offered. Location was not given until after purchase. Why would I walk 1.5 miles to arena when I know I can park 1-3 blocks away. You should post parking location before purchase. Luckily I sold it.”
“Had trouble trying to upload my tickets. Called StubHub for help, after an hour with them I was directed to call ticket master. Called ticket master and had the same problem, could not upload!!!! Maybe if I wasn't talking to Mastafa and Johnd probably from out of the country I might have been able to upload?!?!? Won't be using StubHub in the future. Sorry.”
“I have purchased several different tickets through StubHub over the years and it has always proven to be the safest way to purchase resale tickets. While the fees seem to add up and increase with each purpose, I do realize the service they are providing in protection on purchases.”
“Flew to Las Vegas Sphere with 3 kids. Paid a fortune for tickets to see Wizard of Oz a month before our trip. Morning of event 3 hours before show I get an email the tickets have been released and they would be transferred to my TickeMaster account. Followed the prompts only to see message “Oops these tickets have already been claimed by another email address”. StubHub chat said they would investigate in 3-4 days. Ticket Master said out of their hands not their department. StubHub human agent offered a refund or I could get other different tickets but the show was sold out so no chance. There were never any tickets and they were not delivered. and we missed the show.
Don’t they understand?
We didn’t want a refund.
We wanted the show.
They want you to think it’s not them but they are the problem because it’s their system. Their flawed and broken design.
It’s not the resellers. It’s not the performers. It’s not the venue. It’s not us the customers. It’s TicketMaster/StubHub games that has abandoned simple customer service and simplicity. We all miss the days of having a simple ticket in hand for one published price for everyone and no BS games. Sad times. Everything is a gamble these days.”
“They refunded my costs for tickets that were not honored. When I purchased the tickets, they did not transfer to my AXS account. The Stubhub site clearly states that they should transfer.
I spent 30 minutes each on two chat sessions questioning the non-transfer. While I could “see” the tickets, I wasn’t comfortable with them not being transferred. Both chat agents guaranteed 100% that they were valid and would work.
They did not work, as I had suspected.
Fortunately, there were similar tickets available at the venue even though the show (Paul McCartney) was “sold out”. I called Fan Protect and connected with a live agent on the phone within 5 minutes. I carried on a conversation with the box office window agent simultaneously with the StubHub agent, took about 40 minutes, ending with me having to purchase “new” tickets, forwarding the receipt, and getting a “pending confirmation” status for a full refund for the Stubhub tickets I purchased.
4 days later the refund was processed. While I’m happy with the end result, there was a lot of work and stress on my end (trying to get into a sold out show I had traveled 7 hours to see, booking a hotel, meals etc).
StubHub will most likely be my last resort for future concert tickets. However, the Fan Protect guarantee IS valid and does work…you just have to keep at it.”
