“First time I have ever used Stubhub and the initial process was great. Unfortunately I never received the ticket transfer from the seller. When the doors to the concert opened your support team was awesome, walking me through trying to get the tickets transferred and after no contact from the seller your team set us up with floor tickets to the show. My 16 yr daughter was very happy the night turned out so well and the concert was amazing. Thank you for committing to your guarantee and making sure our concert night turn out well”
“We hadn’t gotten our tickets 2 hours before showtime. Stub hub checked on it and actually got us better seats at no additional charge. They came through big time!!!”
“Great seats at an amazing price. Right behind the visiting bullpen. The app opened and worked easily to scan our tickets, and it was our 7 month old sons first ballgame and he loved it”
“Found a great price on Stubhub tickets for a recent Phillies-Orioles game at Camden Yards. Easy transaction no hidden costs. The tickets got sent right to my phone! Super transaction!”
“Tried to sell tickets to a game I couldn't attend. Put in codes like it asked, all turned green and said everything was good. Customer said couldn't retrieve tickets and Stubhub charged me more money. NEVER AGAIN WILL I PURCHASE ANYTHING FROM Stubhub !!”
“Ended up being great. Purchased 2 day pass. Seller only had single day ticket. Spent 20 minutes trying to text a bot, then 20 being condescended to by a bot over the phone before spending 20 minutes repeating myself to a person. Was upgraded but very disappointed got scammed. Will continue to use you for tickets but am wary now”
“I had a very disappointing experience with StubHub. My son’s concert was postponed, and when it was rescheduled, the venue changed the event to 21+ only. He is 19 years old, so through no fault of his own, he was no longer allowed to attend.
Getting StubHub to even acknowledge that the event had been rescheduled was difficult. After multiple conversations, we were told the issue would be addressed, but we are still waiting for a refund.
When an event changes in a way that makes it impossible for the original ticket holder to attend, customers shouldn’t have to spend weeks or months chasing a resolution. The lack of communication and the time it has taken to resolve this has been incredibly frustrating.
I hope StubHub improves the way they handle situations like this, because customers deserve timely responses and fair treatment when circumstances beyond their control prevent them from using the tickets they purchased.”
