“On StubHub, they hire people from countries with low minimum wages. They rotate them continuously under the excuse that they don’t follow the rules. They set metrics that are impossible to meet. If a customer calls because they haven’t received a refund for a year, of course they’re going to call every day, and that lowers the agents’ metrics. They don’t provide real help to the customer, using the excuse that they are just intermediaries, when they themselves have a team of brokers who actually hold the tickets they sell. It seems like they only follow certain customer service standards when they hire people for just two or three months. When customers call and talk about a class action, they should actually do it. Without mention the ticket master restriction , ask lord not have refund or replacement with them.”
“Stub hub really came thru for the OR concert Sunday. The original tickets I bought apparently didn’t get put into the system or something and StubHub gave me the option to get my money back or have comparable seats So we took the comparable seats, and we were actually two rows ahead of where we were! Stub Hub really saved the day!!!”
“At first there was a problem with receiving the tickets bought after several times of learning their system. You need to download Ticketmaster also with their Hot and everything went fine. The only problem is you have to wait too long to receive your tickets. Some buyers or sellers have immediate transmission. . Plus their commission is way too high comparison to other dollars.”
“The ticket transfer process did not work as designed. However, the seller and I connected directly and found a workaround.
One the plus side:
I was able to find and get a ticket for a sold-out show. Yay!
If we had not found a workaround, I suppose I would have been able to get my money back?
One the minus side:
The transfer process doesn't seem to work with brightstar events.
I spent an extra hour communicating with the seller to find a workaround.
The seller and I had to trust each other, so the value provided by stub hub was primarily in helping me find the seller.
Srubhub got the same commission, even though the process didn't work.”
“Easy as Sunday morning to get tickets. Didn’t get a five because getting out of the parking lot was ridonkqulous. Cars parked everywhere but, the actual lot was money for convenience and ease to get into. It was getting out that was a PITA.”
“I paid for a parking pass that was $150 but my issue is that you charged $55 in fees on top of that. That is absolutely ridiculous for a parking pass as you charged more than 33% in fees. That is an astronomical amount. The seller was great but StubHub is commiting highway robbery with the fees that are charged.”
