“Stubhub has terrible customer service and refused to change their website status for the event to cancelled after we gave them multiple pieces of proof. They also refused us a refund and we were told to wait until their "review" was completed. Review of what who knows because they had already been given the proof.”
“i was a faithful client until recently selling tickets and transferring them to seller and on day of event received a call from Stubhub indicating tickets were not transferred..explained to Stubhub that same email confirmation was sent to me verifying tickets were sent and received..they didn’t care or resolve and choose to keep my money ..completely incompetent and never use again”
“Purchased tickets for January 24, 2026 Minnesota Timberwolves vs Golden State. We came here from Canada on a bachelor party. On January 24, 2026 the NBA postponed the game until January 25, 2026. This was the day we were flying out and could not attend. Stubhub was of no help. 100% would not recommend Stubhub if your are looking for any customer service.”
“Trusted! I like to view and pick tickets section by section -- the map view is super easy to use. Once I purchased, ticket transfer only took about 10 minutes. Would like to see total pricing including fees earlier in the process.”
“Easy to buy available tickets. Disappointed I was not allowed to view my upgraded seat longer before it was sent to me and I was moved from my original seat.”
“They double charged me and said "all sales are final" they hang up when you ask to talk to a manager. Absolute scam do not give them any of your information ever”
“We were able to get last-minute tickets at a great price for the Ucla gymnastics event. They were great seats, and we receive them quickly once we paid. It was a great experience.”
