“Incredible customer service!!!! When my tickets were not transfer in time for the game, not only did Stubhub replace them but I was provided with seats in Row 2 in the lower section. TRUST on the amazing attention to client service provided by Stubhub, they will not disappoint.”
“Horrible service. I purchased March madness tickets and parking for sweet 16 and elite 8. I went to park. The parking attendant allow us access, because my email confirmation did not have a barcode. I had to pay out of pocket for parking elsewhere due to game almost starting. Tried to get refund and I was informed that is not refundable because the day had already passed. They tried to make it right by reinstating the pass for the second day, which I thought was ok. But when they sent it to me, it’s 2-3 miles away from
The arena. When I went to complain they advised that it is stated that the parking could be upto 3 miles away. No refund is awarded. Very disappointed”
“Horrible Experience – Buyer Beware
I purchased tickets through StubHub back in November for both the Sweet 16 and Elite 8 games in Chicago at the end of March. These were supposed to be the same seats for both events, which was a big part of why I booked them.
By Monday, March 23rd—just days before the Friday games—I still hadn’t received my tickets. I contacted customer service and was told they would reach out to the seller and follow up with me. That never happened.
I ended up calling three more times throughout the week and received the same generic response each time: “We’ll contact the seller and keep you posted.” No updates, no accountability.
On Friday, the day of the event, I called again. Shortly after that, I finally received tickets—or so I thought.
The Friday tickets came through correctly.
However, my Sunday tickets were not the same seats I purchased.
Instead of aisle-adjacent seats, I was given seats further back and in the middle of the row.
It’s clear my original tickets were given to someone else.
StubHub advertises a “guarantee” that if tickets become unavailable, they’ll provide equal or better replacements. That did NOT happen in my case.
This experience was stressful, disorganized, and completely unacceptable—especially given the cost of these tickets and the importance of the event.
I will never use StubHub again.
Buyer beware.”
“It’s very easy to find the best tickets on StubHub. Unlike other platforms, it shows you exactly where the lowest price seats are in a section and you can purchase them with ease.”
“Got parking pass at a discounted price. However, the site is deceptive by not disclosing all fees and taxes upfront. The user should not have to click on a filter- the seller should provide all info upfront in the price. Even Ticketmaster is now doing this.”
“First time using StubHub to buy tickets. I wasn’t exactly sure how it was going to work. Everything was seamless. Tickets were transferred to my phone and accepted right away. Nothing to print out. Just took my phone and went and enjoyed the game! Will definitely do it again.”
“The experience of the event was a very memorable one. I loved the atmosphere and attending the opening ceremony of the home opener of the Phillies game.”
