“I purchased two AC/DC tickets through StubHub for the August 9, 2026 concert in Edmonton.
The problem started before the event. I never received an actual scannable ticket, barcode, or QR code, only confirmation showing the seats. Because I was concerned, I contacted StubHub the day before the concert and specifically asked whether what I had would be sufficient for entry. I was assured that it would be.
It was not.
At the venue, I had nothing that could actually be scanned. Venue staff investigated and told me that the tickets associated with my seats had already been scanned and had been transferred multiple times. I was denied entry and missed the concert.
I contacted StubHub immediately from the venue and have spent nearly two months trying to resolve this under their FanProtect Guarantee. I provided screenshots, answered repeated questions, went through multiple escalations, and was even told on September 1 that another review would take no more than one week. That deadline passed without a resolution.
StubHub has repeatedly focused on the fact that Ticketmaster showed the transfer as “accepted,” while not addressing the actual issue, I never had a usable scannable ticket and was denied entry.
I also contacted Ticketmaster directly. Ticketmaster confirmed the transfer history available to them and explained in writing that ticket status can affect whether a barcode or mobile ticket is available or displayed.
After repeated attempts to resolve this directly with StubHub and no refund, I ultimately had to open a dispute with American Express for the $540.33 charge.
The most frustrating part is that I tried to prevent this before the event by contacting StubHub in advance. I relied on their assurance that I would be able to enter, and I still ended up outside the venue without usable tickets.”
“Stubhub made it easy and accessible to get good tickets for the game. However, and it’s my mistake, I didn’t know that you don’t get your tickets right away. Technically, you get them on the same day as the event but they write it all over the website and while you’re purchasing, which is why I blame myself for not paying proper attention. Fortunately, the person that transferred me the tickets sent them to me right away and was super helpful. My experience was great but I don’t know if I would use it again, only to avoid the stress of not knowing when I would be getting the tickets. Other than that, everything was good.”
“Easy to purchase tickets, email when tickets were ready to add to my Apple wallet. Smooth and straightforward process at the arena to gain entry to the event. Would recommend”
“Easy to purchase and lesser cost was nice. The lot is further away than it looks in the photo but actually easy to walk to stadium. Easy to get out of after the game exiting towards Atherton St.”
“I bought last minute tickets to Fontaines DC at the Hollywood Forever venue. It was an amazing concert and the tickets arrived electronically in my Ticket Master account within minutes.”
“This was my first time using your service, and I was very satisfied with the customer service I received. You kept me informed throughout the process regarding an issue with my tickets caused by the seller. Immediate action was taken, and I received replacement tickets under the FanProtect Guarantee. The entire experience was handled professionally and efficiently. Thank you for your excellent customer service!”
“Great Bruno Mars floor seats for cheap, and an amazing parking pass that was a block away from the Alamodome, and made me confident that my vehicle was secure. Stub hub you continue to provide unforgettable experiences with the people I love. Thank you!”
