“Recently Purchased 2 Tickets through StubHub to a Yankees game, the tickets were bought approximately 3 weeks before the game. I kept checking the site to see if I had received the tickets but nothing, fast forward to game day I’m getting ready to leave home for the game at 5pm first pitch 7:05pm I’m checking the site still no tickets available. Because it was so close to Gametime I have already left home on my way to the stadium calling costumer service trying to figure out where is my tickets I’ve purchased over 3 weeks ago. Costumer service representative told me that there was a problem by seller to transfer the tickets and those tickets aren’t available right now. So you mean to tell me nobody could have followed up or sent an update about this development but only knew until I reached out already on the way to the venue to learn about this “discovery”. This is absolutely unacceptable Stubhub worst experience of my life!!! And also the resolution that was offered were alternative seats switch the one offered to me were terrible options not anywhere close to the seats I chosen 3 weeks ago the prices for the game went up because it was a popular game. But that wasn’t my fault I felt like better options could have been offered to accommodate me considering the circumstances. And when I asked to speak to a supervisor the Costumer service representative told me they wouldn’t do anything different he was doing. That this was the Ultimate solution either accept these terrible seating options or you can get your refund in 5-7 business days. Well I took my refund and scrambled looking for new tickets last minute that I ended up paying more for because I was already at the venue….but as far as me being a costumer of STUBHUB again forget about it 🙅🏼♂️”
“My experience was a good one. My tickets were transferred to ticketmaster and arrived in plenty of time for my event. I had no issues!!! My concert experience was fantastic!!”
“I have had BAD experiences with Stub Hub. First, $450. for a Rolling Stones concert. The seat did not exist! Two tickets for Third Eye Blind. $200. The concert location does NOT accept Third Party tickets yet Stub Hub advertises these very tickets! Of course, we were turned away. NEVER recommend Stub Hub.”
“The ticket purchasing process was very easy. I do not consider myself technologically savvy, but the process worked seamlessly. This was my first time using StubHub and I would gladly use it again.”
“The parking space I purchased was not near the event I was attending. I would have had to walk quite a while to get there and with my husband's health conditions, we couldn't. We ended up not using the spot and took an uber. $50 thrown away. I don't recommend buying parking through stubhub.”
“The parking space I purchased was not near the event I was attending. I would have had to walk quite a while to get there and with my husband's health conditions, we couldn't. We ended up not using the spot and took an uber. $50 thrown away. I don't recommend buying parking through stubhub.”
“Was easy to locate seats and possible views of the Rogers Center from each area, I do wish it was easier to retrieve the tickets directly from your site!”
“I purchased tickets to see Justin Moore at the Greeley stampede.It was an easy process and I got great seats.I highly recommend stubhub for any show!”
“Poor experience and poor customer service chat bots. Did not receive Premier Parking passes paid for additional- instead General Passes (which are free c tickets!!) and then finally after contacting human after multiple attempts and huge waste of time they try to deny claim. Buyer Beware!!!!”
“Terrible service. I've been contacting them for three weeks now, but I still cannot find my tickets. There has been no response to the email that they promised. The live chat is also awful. I will never book tickets with them again!!!!!!!!!!!!!!!!!!!!!!!”
“Once again I’ve had a positive experience with purchasing tickets on Stubhub, this time for an Atlanta Dream game. Typically the prices I pay for tickets on Stubhub end up costing less than Ticketmaster. Tickets are always delivered, received and accepted at the venues with no problems!”
