“My son enjoyed the suite. The only issue we had was the seating was not clear. I didn't realize I had paid for a barstool and my ticket had barstool numbers but the barstools itself didn't have any numbers on them”
“Communication about how to recover the tickets were clear and the follow-up by the team was excellent. Easy to use the app and no fears about tickets not showing up”
“I purchased a parking pass thru StubHub. I received an email from them indicating that I would receive another email from the seller, which I never did. Stubhub doesn't make it easy to email them or call, only to chat with some robot chat. I eventually went with TICKETMASTER and bamm I received my pass almost immediatley. Don't use StubHub they are NOT dependable”
“The fees are high. It would be helpful if you listed the actual seat numbers vs "two seats together". Also, why if there are 4 seats, the aisle seats are allocated before the inside seats? Why not allocate the "better" seats first?”
“Didn’t get my tickets in time for the event. When they eventually came the links didn’t work. Reported it to the chat while all of this was going on. They won’t give me my refund because they said I didn’t report it in time. Trash company. Use an any other ticket app.”
“Bought ticket to LSU ALABAMA supposed to be sec 611 row 2.Paid got ticket was sec 611 row 22. Contacted stubhub.
After 3 dsys they requested screeshots of ticket
Sent scrrenshots of ticket was told to send them the ticket that it wouldtake 4 days to esculate a claim
that would make it be after the day of the game how convient for them.
I didn’t send the ticket because I’m not stupid then I would have missed the game but I learned that
The 100%fan ticket gurantee is a joke
I will never buy a ticket on stubhub again nor reccomend them to anyone buyer beware!!”
“Disappointed in the lack of support. Bought tickets on 10/22 for the 11/22 Bears game. Ran into a same-day delivery error & customer service has completely stalled. 4 phone calls, 2 help requests, and an "escalated" case that's being completely ignored. I am traveling across the entire country for this event. The game is almost here - I need my tickets delivered or a FanProtect refund issued now. Please help.”
“StubHub omg so frustrated with stubhun. I sold tickets a month ago. I am not getting paid for my tickets I sold. It keeps telling me to update my payment for them tonpay me on and I have done this 4x now, still nothing. No phone number to talk to a live agent, their chat says you can talk to a human and then all it does is sounds like you need a human agent and a link to email. The emails get me no where. Anothe bot is answering sorry for your frustration. How do I reach a damn human? 1 stat dtub hub do better. Someone at stub hub needs to contact me.”
“I received my parking pass very fast however I was disappointed with the amount of money it cost me, I paid 261.95 for my ticket my friend ordered hers 24hours later and paid 183.23 for the same VIP parking lot 5 that was very disappointing.”
“My experience with StubHub was frustrating, dismissive, and frankly dishonest. I contacted customer service expecting help resolving a genuine issue (I canceled a ticket for a concert slightly too late), but instead I was given inconsistent information (first i was guaranteed to only pay a certain amount and then was hit by a massive bill), brushed off, and left to deal with the consequences (meaning paying a premium price on top of everything else).
The customer-service representative was unhelpful from the start. Rather than taking responsibility or offering a practical solution, they repeated scripted policy language and refused to properly investigate my concern (and there is no one to escalate the issue to). At the begining, I was told something that directly conflicted with what I would be told later on. When I asked for clarification or escalation, I received no meaningful support (they did not reply to my emails).
Would I use StubHub again? No. Poor communication, contradictory information, and refusal to help resolve a customer issue are not acceptable from a major ticket marketplace.”
