“Bought tickets over a month ago to concert in 3 months. Decided to sell some of them after couple people backed out. Have been trying to list them for over 2 weeks, keep getting "Something Went Wrong - Try Again" message, contacted customer service (after 90 minute wait) 2 weeks ago, was told its software issue & would be fixed in couple of days - still not corrected after 2 weeks.”
“Never ever buy tickets from this site ….we bought it in January ..and show was in Madison square garden ..in may 25th …we never got the tickets & we been calling them from last four days …and no tickets no refund ….they are crooks…don’t don’t don’t buy”
“StubHub was great to work with. I did not get the email from the seller to retrieve my tickets.
I contacted StubHub and they were amazing in getting a full refund. I will not hesitate to use them again. Great business to work with.”
“Stubhub was great. Even though I ordered four tickets to the Bruce Springsteen concert just an hour and a half before it began, we received our tickets promptly, with no hassle, and at a price much less than I would have guessed.”
“Purchasing tickets from Stubhub was easy and efficient. The photos they provided let us know exactly what our view would be from our seats and the tickets were in our email ready to go in a timely manner. This was the first time I have purchased from Stubhub and I plan to use them again!”
“Tickets not refundable even though the event went on 2 hours after its scheduled time, my seat was essentially flooded from being rained on for 3.5 hours, so I was not even able to seat in it or even watch the game because we had left due to transportation that we needed to catch, I reached out and we got the "sorrry we are a marketplace and we cant refund you for this issue" which I totally understand but Stubhub and its partners should take some responsibility, especially if we couldnt even see the event we went to see due to starting above and beyond the start time.”
