“We bought tickets for world cup game in Vancouver. We live in Finland. Stubhub would not allow us to resell them when we found we could not attend. We spent hours trying- lost money on the tickets”
“It was a once in a lifetime event. The only advice I would give is to make the additional fees very clear. The fees were almost as much as the tickets itself. If there is a way to be more honest about that, it would have made purchasing the tickets easier.”
“Event: Eddie Griffin at Rivers Casino, Philly. This was my first time using StubHub and given the mixed reviews, I was nervous. I looked on Reddit for some tips and one of them was to ONLY purchase tickets that are listed as “instant download”. I purchased tickets for a great price, and received my e-ticket within minutes.
StubHub email communication was good from start to finish. We scanned at the event and had no issues! Based on my experience (and that Reddit user tidbit), I highly recommend StubHub!!!”
“Despite some last minute stresses regarding the seller’s delivery of the tickets, Stubhub stepped up with their guarantee to procure tickets for me and my family.
This was for the USA v. Australia World Cup match in Seattle. The demand was off the charts. I appreciate Stubhub’s efforts to get me tickets as opposed to just providing a refund.”
“StubHub was great. 50% reduction in price. Easily paid for and tickets placed on mobile phone. I have purchased tickets for the Yankees as well. Look forward to my next sporting event with stubhub”
“This was our first time ordering sport event tickets from Stubhub with this process. We called customer service once for a question regarding the transfer of tickets. The representative we spoke with was extremely helpful, professional, and courteous. Our experience was smooth and problem free.”
“I am beyond furious with my experience. I purchased high-profile tickets to the Mondial nearly a year in advance, trusting this platform to secure them. After spending over $5,000 on non-refundable flights, hotel accommodations, and travel arrangements, I received a notification just ONE DAY before the game stating that my tickets were suddenly unavailable.
To pull the rug out from under a customer at the absolute last minute after a year of waiting is completely unacceptable and feels borderline criminal. This platform completely ruined a major trip and caused massive financial damage. Avoid at all costs—they cannot be trusted to deliver the tickets you pay for”
“Thank you for upgrading my seats when the initial seller flaked. Great experience and follow-through. I appreciate the customer service shown by Stub Hub. I will use you again!!”
