“I ordered tickets for an April event in November and hadn't received them yet by 3 hours before gametime. Stubhub contacted me to confirm that I hadn't received them, and offered me an immediate full refund back to my credit card OR a Stubhub credit for the amount I paid PLUS an extra amount. I chose the Stubhub credit since I still wanted to go to the game. I got new tickets and have some credit money leftover.”
“Thought the parking personnel was a bit confused because they didnt know the161 garage is also operating the one directly across the street from them, they honored the StubHub ticket.”
“I ordered a parking pass through Stubhub for a STL Cardinals game this past Monday. It was less than two hours before game time and the seller had not sent the pass. I contacted Stubhub and the lady I spoke with helped me get a different pass (which was an upgrade from what I had purchased). She was very nice and helpful. Her customer service was top notch.”
“0 stars . Believe me, don’t be fooled. They usually will send you a paper copy and it will arrive few hours before your event. The most stressful purchase ever. Customer service also was not helpful at all.”
“The instructions for collecting the tickets were very clear, and the salesperson was very attentive, making sure we knew exactly what to do at all times. Excellent place and experience.”
“A great platform to purchase tickets. It is easy to find the ones you want and the pricing and fees are all up front. They delivered the tickets in seconds after they were ordered. Seats were perfect.”
“Great service, customer service people help me great time to make it happen. Even thought my tickets had expired for awhile. Thank you very much Stubhub team.”
