“Hi Stub Hub's app was easy to navigate and I got the tickets easily. Their emails were cordial and helpful. I am VERY satisfied with Stub Hub and plan on continuing to use them.”
“This was a seamless purchase that was completed in just a couple of minutes.
Tickets sent to my phone, scanned at the gate and the seats were as described.”
“Good luck with the "Fan Protect Guarantee". We were denied entry to an event, Stubhub said they issued a refund, did not issue the refund, and is fighting the credit card dispute. Will never do business with them again. Too many other sources to roll the dice with them.”
“I have been unsuccessful trying to recv credit from a cancelled event (ORDER NUMBER: 554646484), called 5 times their customer service line and continue to get no answers. Escalated to supervisor on second to last call, and they couldn’t help. Very disappointed with the service I have recv’ed. Unusual for them, but absolutely influenced my next purchase purchase to a different provider.”
“Purchasing and receiving the tickets was a pretty simple process, the part that made me mad was when asked if I wanted to buy a parking pass, which said yes and after paying $33, I get to the venue and the highest parking was $10. That’s simply just overcharging and taking advantage of the customer. I won’t use them again because of this”
“DO NOT USE STUB HUB EVER!! It's not worth it. Tickets never arrived even though they were purchased and paid for a month prior.
They also give you the run around to get a refund.”
“My girlfriend bought three ZZ top tickets through stub hub and they didn't even send her the tickets.i read a few reviews on here saying stub hub offered a refund to some of you.they wouldn't even refund the 3 of us on our tickets”
“Great concert of the brotherhood of rock tour of Don Felder, Kevin Cronin and Styx. Glad that the VIP parking pass was offered when I purchased the ticket. This made getting to and leave the concert very easy.”
“I’ve bought two tickets for Billie Eilish - Vienna (6.6.2025). They were transfered to my ticketmaster account a day before the show. The tickets were legit, everything was OK.
The only issue I’ve had - I’m from Slovenia, was with tickets tranfer to Ticketmaster account. Ticketmaster doesn’t operate in Slovenia, so a friend from Austria helped me create a Ticketmaster account using his phone.”
“Purchasing tickets was easy for the stray kids concert on June 10th which I had purchased back in April and received two days before the concert the only trouble I had with StubHub was the hassle of going through to transfer my parking pass that I sold to a buyer and I had to contact customer service for it and luckily they got it to the buyer and completed my transfer. I have used StubHub last year for a breaking Benjamin concert and receive my tickets fairly quick”
“I bought tickets a year in advance for Mamma Mia at the Paramount Theater in Seattle, it was going to be a gift for my daughter, and I waited until an hour before the event for them and they simply asked me to reschedule for another day or ask for my money back and of course I asked for my refund. I am completely dissatisfied with StubHub!!”
“To Whom It May Concern,
I am writing to express my extreme disappointment and frustration with the service I received from StubHub regarding an order for tickets to see Ali Siddiq. I purchased these tickets in February 2025 for a show that was scheduled for June 2025, and I was incredibly excited about attending.
However, despite my purchase, I never received the tickets for the event. This failure to deliver left me unable to attend the show, which was a deeply frustrating and upsetting experience. The excitement I felt about this event turned into significant disappointment due to StubHub's inability to fulfill its commitment.
This incident has severely eroded my trust in StubHub's services. I believe it's crucial for potential customers to be aware of the risk of purchasing tickets through your platform, as my experience clearly demonstrates a significant flaw in your delivery process.
I urge you to investigate this matter thoroughly. Furthermore, I intend to share my experience to inform others about the issues I encountered, so they can make informed decisions about using StubHub for their ticket purchases.”
“If I could I would give 0 for review. I purchased my ticket to see Coldplay well in advance . The day of the event they’re telling me they cancelled my ticket and they are offering me a refund . Wtf! I don’t want my money back I want my ticket !”
