“I did purchase 2 tickets for Celine Dion, it was last minute (3 hours before the event). The website has approved the transaction and indicate the tickets were ready (after less than 30 min.). However, I never receive any email from the service provider (ie. ticketmaster) neither in the spam. All procedure was strictly followed (email spelling correct, nothing no spam, etc...). I have reasked to resent this email, and still no email poped-up. After exchanges with AI bot, it redirects to a human agent who called me after few minutes, to send the email with the ticket link to upload in Fan Wallet. Eventually it works and i saw the concert. So a lot of stress ; I would recommend to get access very quickly to a human agent when such situation occurs because AI repeatly ask about follow the procedure, which was done. The human agent was very reactive by the way. So overall ranking is average thanks to the potitive outcome.”
“My padre tickets were bought easily. However, I clicked to check tickets for Phantom of the opera in San Diego, but I did not ever purchase them. However, I received an email saying I bought two tickets for a total of $761.50. I was shocked. I was told there were no refunds. After two hours of trying to get this resolved, we decided to go to the show rather than waste all that money. When we went to look at our tickets, there were two blue vertical lines in them, and they were invalid. After another hour at the box office, I was lucky enough to get a sympathetic man on the phone who said he would give me a refund since the show had already started 40 minutes ago, and the tickets were invalid We immediately took our credit card off Stubhub. If I ever choose to use it again, I will buy the tickets and then remove my credit card so this will never happen again.”
“StubHub made it easy for me to find a Great parking spot for the game, at a reasonable price. This made a great game day experience for me and my wife.”
