“I couldn't access my tickets at the final four championship game. No problem resolution. I was told by customer service that I would get a voucher with my refund. Never happened. Real bad experience.”
“I ordered 8 tickets in total for the Miami open from 4 different vendors/people through Stub Hub. I received 6 of them and the other 2 never came through. I spent hours going back and forth on the phone and via emails with many reps saying just wait, you will get them. I ended up purchasing new tickets and disputed the charges, which may CC did not reimburse me for due to Stub Hub's policies of saying they will replace them with comparable tickets (this also never happened). I will never use Stub Hub or Capital One again, particularily when there are so many solid reputable companies out there.”
“After 6 hour drive, hotel stay, never get the tickets. Finally 1 hour before the event they send an email that I'm being refunded, no option for replacement tickets like they say in their BS guarantee. No chance to go to the show, as it was sold out. Total BS”
“I ordered tickets and my daughter wound up having an emergency induction so I got on the website right away and began a chat knowing I wouldn’t be able to attend my event. I paid over $1,400 for tickets to a concert and attempted for a couple of weeks to sell my tickets but every person I chatted with told me something different. I even called and no one could help me list my tickets for sale. I did successfully list my tickets…or so I thought but the listing was taken down without and email letting me know. I didn’t realize until I went to update my listing when I received my tickets and to lower the price just to recoup some of the money…I was highly disappointed in the customer service and am now out $1,400 because no one could assist me properly. I purchase several concert tickets a year and I will NEVER EVER purchase from stubhub ever again.”
“Awful company. Terrible customer service. Expect issues with your tickets and customer service will blame you for messing up your order. Charged me twice for the same seats and would not refund. Avoid buying tickets through Stub hub at all costs!”
“paid for parking for a Red Wings game. the lot ended up being over a mile from the arena. It was supposed to open an hour before the game, it never opened, leaving me in a rush to find somewhere to park right before the game started, Then, they wanted me to find the lot and prove it was the correct address. I was not the only people this happened to on this day. Feels like a scam to me.”
“This is the worst experience that I have ever had. I bought a ticket for the philharmonic concert in NY on February 24. At 4 pm when I realize that I still didn’t get a ticket, I called. The agent I spoke to, told me that they didn’t have a confirmation for me. I gave all information that could possibly help nada. The order number I got, she told me it wasn’t right. So klarna put a pause on the payments when I contacted them. Now it’s resumed. I called this morning, this one agent said he found my order but my email was wrong which is a lie. He wouldn’t process a refund for me. I’ve been buying tickets on live nation, ticket master, never had any of this issues before. Don’t order tickets from them they will steal your money and don’t deliver your order.”
“Recently bought tickets and parking voucher from stubhub. I received the tickets but not the parking voucher. They insist they delivered but I never received them.
NEVER AGAIN!! Had to purchase a new parking voucher.”
“Subject: Terrible Experience with StubHub - Never Again!
I recently tried to sell tickets on StubHub and I must say, it was an absolute nightmare.
For those who are not aware of how it works, once you create a listing to sell, you need to transfer your tickets to activate the listing, losing all opportunities to sell somewhere else, as the tickets are not with you anymore.
I created a listing to sell 2 tickets for the Netflix Slam in Vegas starring Rafael Nadal & Carlos Alcaraz.
I successfully transferred the tickets from AXS, but StubHub never activated my listing, they lost my tickets, and claimed that were not received.
I was in Vegas for the match, and I missed the chance to sell in person, there were people looking for tickets in the venue, and stubhub was not able to track them, sell them, or give them back.
Stubhub asked me to call in 5 business days to get a resolution , and now they say the case is too late, it is expired, and just offered apologies for the inconvenience.
Really??? Not only the platform failed to provide adequate support, but their customer service has been shockingly careless and unresponsive. I have given them several opportunities to review the case without any positive result.
I have lost trust in StubHub and will never buy or sell tickets through them again.
From the lack of transparency to the unhelpful customer service representatives, my experience with StubHub has left me deeply disappointed and frustrated. It's clear that this online reselling platform prioritizes profit over customer satisfaction, and I don't recommend it to anyone.
Save yourself the trouble and avoid StubHub at all costs. There are plenty of other reliable ticket-selling platforms out there that actually value their customers.
StubHub, hope you read this and if you care about your reputation and are willing to change my perception try to reach out to me, I am confident we can still work something out.”
“StubHub cannot be trusted. Their cuaaupport sucks. They don’t back the promise that you’re covered if tickets don’t arrive. DO NOT BUY THROUGH THEM GO ANYWHERE ELSE unless you want to lose your money.”
“DO NOT USE STUBHUB!! They let the seller by with selling the tickets on another platform for 4x the price. The seats were midcourt, 9 rows from the floor. Their poor "replacement seats" were in the corners 15+ rows up. There were actually tickets in the row directly behind my original seats, but they would not offer them to me since the price had gone up since my original purchase. No compensation was offered for taking the corner seats. I either had to accept these corner seats or not be able to attend the event. I spent 4+ hours on the phone dealing with these jokers. They do not stand behind the buyers in a fair way. I'm shutting my account down today.”
“If you want to purchase tickets for any event do not use Stub Hub.They sell tickets to a third party and the they sell the tickets for whatever price they want and then the normal extra fees are added to the price and then after you purchase tickets and find them a lot cheaper on another site it is too late for a refund.The policy for a return is your screwed and now you must resell your tickets the same way you bought yours and it’s your turn to over price your tickets to some one else.Stub Hub is a benefit for someone who wishes to buy tickets and then over price them and try to sell them to someone who hasn’t looked around at other sites first and has no idea what the tickets are worth.do yourself a favor and use a reputable company when buying tickets for life events Stub Hub ain’t it .”
“Bought tickets for a game. Paid got the tickets right away. The fees I felt was high. Something came up and had to sell the tickets. Sold tickets on the 26th of March. Site says 3-8 days for your money. Day 9 comes and no money. I message and they say after the eight days it's a 5 day hold until the money is sent. Seller beware it's not a fast process.....1 star review”
“Constantly selling tickets that aren't available. They make you wait until day of the event to contact seller, who has sold them for a higher price to someone else and offer poor comparison tickets. I was mid court, 9 rows up. They say comparable tickets are in the corners 12+ rows up. Third and final time StubHub has done this to me. Use another platform.”
“Horrible experience with Stubhub.
AVOID!!
We spent nearly $1000 on two tickets for specific seats, seven months before the event.
We were told that the tickets would arrive via email on the day of the event.
Waited all day...nothing.
To sum it up, I placed no fewer than 8 phone calls over three hours to Stubhub, being lied to each time that they "had the seller on the other line" and the tickets were being emailed.
We eventually were offered seats nowhere near our originally paid for seats, 10 minutes before the performance. I was literally cowered on my cellphone out in the cold, begging for any seat at all. That's the game they play. Don't expect the seats you buy or the tickets to be in hand when you absolutely need them. Expect to be desperate, acceptng any seat at all, and losing hundreds of dollars, as well as what is supposed to be a fun few hours leading up to the event - on the phone in a panic instead.”
“I purchased opening day tickets for the Texas Rangers vs Chicago Cubs as a Christmas present for my wife, who is a loyal Cubs fan. The purchase date was December 6, 2023, which included seat selection. I received a confirmation that my order was complete and that I would receive a notification when the tickets were ready.
I did not receive any notification about the tickets until the day before the game. StubHub notified me that the seller could not provide the tickets I had purchased but did have comparable tickets. I accepted the comparable tickets and waited to receive confirmation.
The next day, which was game day, I still hadn't received any information regarding my tickets. I notified StubHub and they told me they would know something by 10 AM CDT. At 10 AM, I still had not heard back, so I again contacted StubHub. They then told me that the seller had until 12:05 PM CDT to supply the tickets. If the seller did not respond, I had the choice of a full refund or alternative tickets. At 12:05, I received an email from StubHub that the seller could not supply the tickets and that I should click on a link to view my options. I thought that the link would allow me to accept substitute tickets, but when I arrived on the page, I received a message that an action had already been taken. Still confused, I contacted StubHub once again and they could not tell me what was going on.
Finally at around 3 PM CDT, 3 hours before game time, StubHub notified me that they could not supply tickets and would refund my money.
My opening day experience was ruined. I purchased tickets in good faith months before the game, but that was not enough. I would like StubHub to explain to me why this happened. I don't want to hear the legalities. I just want to know how waiting until 3 hours before the first pitch to notify me that I won't be getting my tickets is any form of customer service.
Buyer beware. If you don't receive your tickets immediately after you purchase them, there is no guarantee that you will receive them, no matter how far in advance you purchase them.”
“I placed an order March 16 that was legit. Then March 26 I received an email saying thank you for my order. Upon looking at that email tickets were ordered on my credit card for something I did not purchase of almost $400. I cancelled the card and called stub hub. They escalated it to the fraud department. 5 hours later I hadn’t heard anything so I called again and got told they would email me a decision. I called my bank and they said 17 transactions were tried on my card and two managed to get thru because they kept missing the security code. On March 31 I received an email saying this not a fraudulent charge. Stub hub customer service then told me there was nothing they could do further because the internal department made a decision and said I couldn’t talk to anyone from that department. Real classy stub hub but everything is 100% backed right? Clearly it’s not. Save your time and money use a different company to buy tickets”
“How do you possibly add all these exorbitant fees?
I bought 2 $200 tickets which is ridiculous enough, but you add $150 in additional fees, listed as: Applicable fee-- I paid for the ticket, what is this fee?
Delivery fee-- you're not delivering a thing! There's no paper tickets!
Transaction fee- maybe $5 for credit card transfer.
Seriously, how do you justify this! This is utterly ridiculous!”
“I ordered tickets 3 months in advance they sent me an email told me tickets weren't available sent me replacement tickets for same game or at least what I was told were tickets. Drive 4 hours to see the game got to the gate and could t get in told me there were parking passes. I called stub hub on phone an hour didn't get anywhere no help at all. Bought 2 tickets at gate for my wife and kid and stayed out in the lobby on phone trying to get my money back. Finally after 3 phone calls and an hour and a half I did. Had to watch game from outside thanks stub hub for running my NBA experience and my day”
