“I ordered tickets 3 months in advance they sent me an email told me tickets weren't available sent me replacement tickets for same game or at least what I was told were tickets. Drive 4 hours to see the game got to the gate and could t get in told me there were parking passes. I called stub hub on phone an hour didn't get anywhere no help at all. Bought 2 tickets at gate for my wife and kid and stayed out in the lobby on phone trying to get my money back. Finally after 3 phone calls and an hour and a half I did. Had to watch game from outside thanks stub hub for running my NBA experience and my day”
“Son unos estafadores y lo peor es que Google los pone de primero en el buscador, ellos son revendedores pague $162 dólares por una boleta de $51, lo peor sacan inmediatamente el dinero de tu tarjeta y no hay manera de devolución o cancelación inmediata de la transacción , ojo investigar antes de comprar”
“Stub hub is a terrible unprofessional company pls do not use them for any thing- the staff is rude, they lied to us about everything. Save yourself the headaches, stress and disappointment you will cause your little ones and unfortunately they could careless pls share this with others”
“AVOID this site. I bought tickets and had to sell them due to a death in my family. Since the original tickets were paper tickets, and StubHub only had a mobile option for selling, I was unable to sell them. There was no mention of not being able to sell the tickets when I bought them. Service reps were not helpful and said that they were sorry that I could not resell them. I am in the process of filing a claim and working with my credit card company to get the money back. AVOID AVOID AVOID. It is a scam. 70 - 90% of the reviews are 1 star. You don't need to know any more”
“Unfortunately I have learned the hard way that there is risk purchasing tickets through Stubhub. I purchased tickets on 10/23 for an annual event held 6/24. This event requires planning, hotels, airfare, etc. Spent a large sum on the tickets as well. I find out on 3/24 from the seller that the tickets are wrong and I really do not have tickets, and that i have paid for. After numerous calls to Stubhub customer service, I seem to get a different story every time I call. To sum this up, they have my money and I have no tickets. Stubhub claims internal policy dictate they will TRY and resolve my situation 2 days before the event. Apparently they prioritize resolution by event date. They are not looking out for the customer. Consider alternatives for purchasing tickets if you are concerned about actually having tickets you paid for.”
“We bought tickets to Zac Byran in Washington DC. We were told tickets will be here by 5pm if not they will be replaced at equal or greater value. We were then told tickets are sold out. No replacements. They said sorry. Can I get reimbursed for my gas to DC.”
“Ordered tickets in November for a show in April. Tickets never got deposited into account. Months of back and forth pointless correspondence with StubHub representatives. Every person working for them has been polite, but completely useless in accomplishing the only job they have which is middlemanning tickets between those who have bought them and those who are reselling them.
Buyer beware 10000000000%”
“I was a seller on StubHub and have been several times. I always list my season tickets the same way - can’t buy an odd number of seats - it’s either 2 or 4. I received an email stating 2 sold and I called to upload the VIP (separate) tickets that went with that seats (had to do this every time and it is such an ordeal). Finally after nearly an hour, I educate the rep on how to get the VIP tickets to the buyer and I ask which 2 tickets were purchased. Long story short, the rep admitted that due to a glitch, the buyer purchased 2 seats that are not together. The only thing they could do was email the buyer and ask which 2 seats they wanted. After many weeks and no responses from the buyer, I was unable to sell my 2 remaining seats because StubHub told me I couldn’t until the buyer got back to them. It was IMPOSSIBLE to communicate with these reps - they barely understand English and are like robots - they can’t go off script to use common sense and actually have a real discussion. And it didn’t matter if it was over the phone or via email - just absolutely impossible. So - a buyer who was non-responsive for weeks (with no phone number on file) and a company who threw their hands up and claimed to have no other choice but wait - caused me to lose hundreds of dollars. I couldn’t even sell them on another platform because the 2 mismatched tickets I now had would have been not together, which isn’t allowed. Total incompetence. After many many calls and emails, this should have been escalated to someone in the US to handle. Never again.”
“We attend a show at Canton civic center yesterday.. the tickets we had put us up rite next to a metal beam. We couldn't even see the stage .. so we ended up leaving the show due to that fact..These tickets should not of even been sold.. highly disappointed.. let a review thru Gmail
. And it got blocked”
“Have used stubhub for years and, in the past, the customer service was good. If the seller didn't come through, stubhub would find a replacement ticket and then charge the seller for any difference.
Recently purchased tickets and then, a few weeks later, was told "the seller cannot fulfill the order."
Spent lots of time on the phone with call centers in India or who knows where. Each person would say, "we'll send you a link to get replacement tickets." And then no link would come.
I go on stubhub and see plenty of tickets for sale...at a much higher price than I paid.
Most likely the seller decided he could get more by relisting the tickets. Or he never had them in the first place.
Finally called back after two weeks of this and was flatly told, "you are not getting the tickets. You can only get a refund."
Luckily this is a local show, but what if I had booked travel around this concert?
Bottom line: do not trust Stubhub. Their guarantee is no longer true.
Date of experience: 22 March 2024”
“Scam, the event I paid for was cancel/postponed without giving a new event date. Stub refused to give me a refund because the show wasn’t cancelled but postponed. Stubs doesn’t give time for when the new event can be posted. Basically as long as it say postponed Stubs will not give a refund. It can be years or never and buyers will just be out of money.”
“I will NEVER buy anything else from your company,. I have not in my 45+ years of life felt so unheard and dismissed as a customer. I bought four softball tickets for my family to attend the FSU Softball game on Saturday, and there was a glitch rendering them inoperable. I called customer service three times, and got no help or answers. The first hour, I was given instructions on how to resolve the issue, but it only worked on your end. After the next hour, I was told to fill out a form and send a screenshot validating what was happening, which I did, to only be told that a Manager would be reaching out to assist me with resolving the glitch. Another hour later, while the game is ending, and my kids are sad and disappointed, I called back to only be told that the only resolution was that someone would reach out to me in 24-48 hours!”
“Purchased 4 tickets in Nov 2023 for a concert in March 2024. Never received tickets. Started contacting StubHub via online chat 3 weeks prior to concert and just kept getting the same information of their "100 percent FanProtect Guarantee". The day of concert after another lengthy 1 hour online chat with StubHub representative and still no tickets, was told my case was being escalated to the "Relevant Team" and they would let me know something soon. I just wanted a refund at this point. Literally got an email a few hours prior to concert saying to download a link from TicketMaster no less in order to receive my tickets. Never, ever will purchase anything from StubHub again.”
“We bought 4 tickets on line as guest from stub hub. They never even sent a confirmation. We called 3 times, chatted twice and all they would tell us is they had no record of us at all. We were charged $194 for tickets on our charge card but they have no record!?!”
“My husband and I bought tickets through StubHub in November of 23’ for an event in March of 24. The tickets we were sent were in a different section than what we were promised. We contacted stubhub multiple times over 3 months about this problem and they told us they would work on it closer to the event date because they have up until 2pm of the event to fix the problem. A week ago, Stubhub asked us to return the original tickets we were given and said that we would receive an email with new options for tickets or a refund. It is now the day of the show, after 2pm, and even after calling Stubhub multiple times for the past week including several times today, we are still being told the same thing each time. We have yet to receive an email for the option of new tickets or refund. At this point, the event is in 5 hours and even if we wanted to change tickets by the time we get this email from StubHub, there would not be enough time for the owner to transfer the tickets to us. At this point, we will not be able to attend the event which is disappointing. We have used Stubhub multiple times in the past and have always been happy. This time, we are unbelievably disappointed in the Stubhub customer service.”
