“ordered a parking pass a week before a concert. The pass cost was $504.11, which was crazy to me, but I needed to be close enough to the venue to accommodate my 85 year old mother-in-law, who is in a wheelchair. The day of the event, I got an email telling me that the lot I paid for was no longer available, but offering an alternative lot with a $300 refund, .7 miles from the venue. I accepted the alternate lot, but I expressed that I was not happy. 2 hours before doors open, I receive a pass for a totally different parking garage, 1.4 miles from the venue. Total cost $26.81. After I scrambled to find suitable parking, I contacted them while at the venue to inform them that this pass was not feasible for us due to my MIL in a wheelchair. Less than 10 minutes before the concert started, they sent another email informing that they had found alternate parking at no extra cost, and Ticketmaster would send me the new pass. I'm already parked and seated at this point. At 7:30, show time, I get a text with a link that only leads to another email telling me I need to accept my ticket. There was no new ticket. There is no parking pass in my ticketmaster account. They tell me to return my pass, so I tried to open it, but there is no option to return a pass I never received. But, even though it was AFTER the event when I tried to retrieve the new pass, I'm not due a refund because I accepted the alternate pass. I was charged $504.11 for a $26.81 pass that I couldn't use, and then mystery parking. This site is a total scam, and I wouldn't give them another penny if they were my last option! Shame on you Stubhub!
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“The parking spot I purchased was very far from Great American Ballpark and there were many parking lots close to the ballpark that were half the price. I made a serious mistake”
“The Stubhub experience was great it was the distance of the parking lot from the stadium and the price. We ended up closer to the stadium and for a cheaper price”
“Ticket purchase was only one day prior to the event, and the photo near-by our seats provided adequate approximation of what we experienced. After purchase, Stubhub clearly communicated next steps, and described how to obtain and transfer the digital representation that would ultimately get us into the theater. There were no surprises through the entire transaction.”
“Ticket purchase was only one day prior to the event, and the photo near-by our seats provided adequate approximation of what we experienced. After purchase, Stubhub clearly communicated next steps, and described how to obtain and transfer the digital representation that would ultimately get us into the theater. There were no surprises through the entire transaction.”
“I really thought parking for the game would cost more. The fees on top of the cost are crazy, though. I see no reason it couldn’t just be included in the price. We used to be a proper nation.”
“couldn’t really see the ice for the game where we were terrible viewing there were folding chairs with people sitting and couldn’t see the ice and if they were standing couldn’t see at all barely the screen”
“I had a great experience purchasing tickets through StubHub. The process was super easy to use, and I really appreciated the seating area photos, they helped a lot when choosing our spots. Everything went smoothly, and my family and I had an amazing time. Definitely will use StubHub again!”
