I recently had a frustrating experience with the StubHub app that I'd like to share. I listed two tickets for sale on the platform, and what followed was a chain of events that left me quite displeased. First, I never received any notification that my tickets had been sold on the app. Instead, my listing was abruptly labeled as "cancelled" or "expired." This led me to believe that my tickets were still available for sale, so I relisted them. To my surprise, I later received an email notifying me that the tickets had indeed sold, and I promptly sent them to the buyer. However, the lack of communication from StubHub left me in the dark about the status of my initial listing. The real issue arose when StubHub placed 100% responsibility on me for the ticket sale on both listings. It's essential to note that I couldn't have fulfilled the second listing since I had only one pair of tickets available. StubHub's explanation for this situation was a glaring loophole in their system: they claimed they have no mechanisms in place to prevent duplicate ticket listings, citing the optional seat assignment as a primary reason. The glaring question that arises from this is: why would anyone purchase tickets without knowing the seat numbers? It's indeed perplexing that a ticket agency/exchange of StubHub's stature would allow such a situation to occur, where duplicate and fraudulent ticket sales become possible. My main grievance is that StubHub and their app lack the necessary safeguards to prevent this kind of activity or duplicate sales, ultimately holding sellers accountable for issues that are beyond their control. To make matters worse, they impose a 100% penalty on the full ticket listing price, which is both frustrating and unfair. In conclusion, my experience with the StubHub app highlighted serious deficiencies in their system and customer support, leading to a stressful and financially burdensome situation for sellers. It's high time for StubHub to address these issues and put measures in place to protect both buyers and sellers from such mishaps in the future.