Back in July I bought 2 tickets to see U2 at the Sphere in Vegas on Dec 2nd for $800 each from StubHub. They were great seats and I was so excited. I got an email confirmation from them saying my purchase was confirmed and my StubHub dashboard said "Event Status Confirmed" in big green font. They "guaranteed" I would have the tickets by Dec 2. So we boarded our dog, booked our flights to Vegas and got a hotel which together cost well over $1,000. The tickets never arrived. I called StubHub an hour before showtime and they said well too bad we don't have those tickets anymore. They tried to get me to accept TERRIBLE seats for the same price! Talk about bait and switch! When I checked online earlier that day I saw similar seats to the ones I bought in July were selling for 3x what I paid. I'm convinced they resold them for a higher price or they let the seller resell them for a higher price so they could get a higher fee. And when I complained all they did is point to their User Agreement that basically says they can do whatever they want and owe you nothing but what you originally paid. So if they can make more money they will and just say screw you when you call to complain. There is NO GUARANTEE THEY WILL GIVE YOU THE TICKETS YOU PURCHASED FROM THEM. Do not use StubHub! They are crooks and they will hang you out to dry and leave you standing outside the Sphere with no tickets if they can make a few extra bucks. Shameful!
1 year ago
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