Jacob
StubHub ripped me off. I bought football season tickets. When I purchased them, I already anticipated selling most tickets and only attending a couple games. So the games I knew I wouldn’t attend, I sold on StubHub. Everything went smooth for the first few games. I transferred the tickets to the buyers and I got my payment the following week how I was supposed to. Then for one game I sold tickets for that would have made most of my money back, the buyer never received or accepted my transfer. I transferred these exactly the same way I did the previous tickets with no issue. So if it was the buyer’s fault or StubHub’s faulty system, I am not sure. But either way, I got a complaint notification email an hour before the event took place. So I did not see it until after the event. After sending proof I transferred the tickets several weeks prior to the event, StubHub did not accept my proof. Then, instead of coming out even by not receiving my payment, StubHub charged me for the cost of the tickets when I never received any payment to begin with. So instead of making money by what I charged for the tickets and doing everything the way I was supposed to, I lost the amount of the charge myself. So my loss was 2x the amount I should have actually made on the sell. I called them to explain the situation, and they weren’t much help. Finally, after clearly stating my unhappiness in a demanding way, I got a request sent to receive a reimbursement. So I did get reimbursed on my unfair charge, but was never given my payment for the sell. So I got a few hundred dollars ripped off. Customer service is awful. They don’t work with you at all. I’ll never use Stub Hub again. Save your money and use a more professional ticket platform. It’s fraud.
5 months ago
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Stubhub has a 1.1 average rating from 171 reviews

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