If I could give them no stars at all it would be a huge blessing . Be aware of this company . For being a first time purchaser they have no mercy . I purchased tickets for a event the seats were already high for top level seats and I was tacked on a very high service fee they say they let you know but they don’t comes on after the purchase. I tried to dispute it with my credit card company it was denied since they had already paid STUBHUB BUT I DIDNT RECEIVE CONFIRMATION OF MY TICKET being ready to print until the day before the event . I had a confirmation receipt of the tickets I did purchase. I go to try to download them . It won’t let me. By now I’m super frustrated . I call them and they proceed to tell me I have to get a case closed letter from my card company before they release my tickets . Mind you the event is a few hours away spoke to everyone and the supervisor there no one made a difference in handling my order. Finally some how I made a account with them on there website and was able to down load my tickets when I do I notice they had issued me higher level seats than what I had purchased at a high rate . I proceed to call them and they say they will issue me a 25% voucher off future tickets . Now they are saying until I send them confirmation of closed dispute , I emailed the sipervisor the letter and email I got from PayPal , PayPal also confirmed to have emailed them the same since the day of cancelling dispute. Save yourself a heart attack with this company . I was just a grandma trying to take my grandson to see his favorite player MESSI FOR HIS 17 birthday surprise and STUBHUB SURPRISED ME 😡