Anonymous
I put a pair of tickets for sale on Stub Hub. I sold those by myself at 9 o'clock a monday night. I did not think to remove the tickets from the site that night,they were on sale for 2 months on the site. On the thuesday morning, very early, i received an email telling me my tickets were sold. i was not able to provide them to the buyer because they were not at me anymore. They charge $650 of penalty for no respect of the agreement. I try to reach the guy who were suppose to have bought my tickets. They gave me an email adress to transfert the tickets. That email adress was not even a good adress, trying to reach the guy, the email was never able to be sent !!! They have a sofware who check all the tickets they have on sale on their site, that cam from an other seller (ticketmaster, etc) they are able to see if the ticket change of owner. When they see that, they send you an email to tell you they sell your tickets, but you don't have them anymore ! Surprise, they take money on your credit card. I remove the credit card from the site but they charge me anyway. Stay away from them ! I called them for what they call a waiver... they let you waiting for an answer for 10 days, you call again, they appologize and you're still waiting for 10 to 15 days. After 3 times, you are tired trying to explain your case. So you let go. This is they're way to handle the customers. They arre liars, thieves and their company is a fraud.
3 months ago
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Stubhub has a 1.1 average rating from 151 reviews

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