I was a seller on StubHub and have been several times. I always list my season tickets the same way - can’t buy an odd number of seats - it’s either 2 or 4. I received an email stating 2 sold and I called to upload the VIP (separate) tickets that went with that seats (had to do this every time and it is such an ordeal). Finally after nearly an hour, I educate the rep on how to get the VIP tickets to the buyer and I ask which 2 tickets were purchased. Long story short, the rep admitted that due to a glitch, the buyer purchased 2 seats that are not together. The only thing they could do was email the buyer and ask which 2 seats they wanted. After many weeks and no responses from the buyer, I was unable to sell my 2 remaining seats because StubHub told me I couldn’t until the buyer got back to them. It was IMPOSSIBLE to communicate with these reps - they barely understand English and are like robots - they can’t go off script to use common sense and actually have a real discussion. And it didn’t matter if it was over the phone or via email - just absolutely impossible. So - a buyer who was non-responsive for weeks (with no phone number on file) and a company who threw their hands up and claimed to have no other choice but wait - caused me to lose hundreds of dollars. I couldn’t even sell them on another platform because the 2 mismatched tickets I now had would have been not together, which isn’t allowed. Total incompetence. After many many calls and emails, this should have been escalated to someone in the US to handle. Never again.