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Anonymous
Unfortunately I have learned the hard way that there is risk purchasing tickets through Stubhub. I purchased tickets on 10/23 for an annual event held 6/24. This event requires planning, hotels, airfare, etc. Spent a large sum on the tickets as well. I find out on 3/24 from the seller that the tickets are wrong and I really do not have tickets, and that i have paid for. After numerous calls to Stubhub customer service, I seem to get a different story every time I call. To sum this up, they have my money and I have no tickets. Stubhub claims internal policy dictate they will TRY and resolve my situation 2 days before the event. Apparently they prioritize resolution by event date. They are not looking out for the customer. Consider alternatives for purchasing tickets if you are concerned about actually having tickets you paid for.
1 year ago
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Stubhub has a 2.9 average rating from 3,427 reviews