I placed an order March 16 that was legit. Then March 26 I received an email saying thank you for my order. Upon looking at that email tickets were ordered on my credit card for something I did not purchase of almost $400. I cancelled the card and called stub hub. They escalated it to the fraud department. 5 hours later I hadn’t heard anything so I called again and got told they would email me a decision. I called my bank and they said 17 transactions were tried on my card and two managed to get thru because they kept missing the security code. On March 31 I received an email saying this not a fraudulent charge. Stub hub customer service then told me there was nothing they could do further because the internal department made a decision and said I couldn’t talk to anyone from that department. Real classy stub hub but everything is 100% backed right? Clearly it’s not. Save your time and money use a different company to buy tickets
1 year ago
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