I purchased opening day tickets for the Texas Rangers vs Chicago Cubs as a Christmas present for my wife, who is a loyal Cubs fan. The purchase date was December 6, 2023, which included seat selection. I received a confirmation that my order was complete and that I would receive a notification when the tickets were ready. I did not receive any notification about the tickets until the day before the game. StubHub notified me that the seller could not provide the tickets I had purchased but did have comparable tickets. I accepted the comparable tickets and waited to receive confirmation. The next day, which was game day, I still hadn't received any information regarding my tickets. I notified StubHub and they told me they would know something by 10 AM CDT. At 10 AM, I still had not heard back, so I again contacted StubHub. They then told me that the seller had until 12:05 PM CDT to supply the tickets. If the seller did not respond, I had the choice of a full refund or alternative tickets. At 12:05, I received an email from StubHub that the seller could not supply the tickets and that I should click on a link to view my options. I thought that the link would allow me to accept substitute tickets, but when I arrived on the page, I received a message that an action had already been taken. Still confused, I contacted StubHub once again and they could not tell me what was going on. Finally at around 3 PM CDT, 3 hours before game time, StubHub notified me that they could not supply tickets and would refund my money. My opening day experience was ruined. I purchased tickets in good faith months before the game, but that was not enough. I would like StubHub to explain to me why this happened. I don't want to hear the legalities. I just want to know how waiting until 3 hours before the first pitch to notify me that I won't be getting my tickets is any form of customer service. Buyer beware. If you don't receive your tickets immediately after you purchase them, there is no guarantee that you will receive them, no matter how far in advance you purchase them.