I have sold tickets on Stubhub for 10 years. When selling it’s typical to list your tickets on a couple sites to give a better opportunity to sell them to a buyer. For the first time ever tickets to an event sold at the same time (within 5 minutes) on both sites. Since my tickets were Ticketmaster tickets, they automatically get sent to the purchaser, thus making it the Stubhub sale unfulfillable. I called Stubhub immediately asking them to please cancel the sale so the buyer could have an opportunity to purchase new tickets. After being hung up on 4 times by them, and spending an hour just asking them to please do what’s best for the customer, they refused. I called back the next day, and they simply said that they will try and find replacement tickets and charge me whatever they feel like charging me. In my opinion, I should be responsible for the commission they lost ($40 / 10% of the sale) by me not fulfilling my order. The customer ended up canceling the order on their end as they wouldn’t accept the tickets I offered in exchanged. Stubhub charged me $360 because they cancelled the order, instead of the $40 commission they lost. Jose the manager and all ten people I spoke with could care less that they are doing this. It is not legal to charge someone for something no one received. Disappointed that they are not willing to be reasonable. They do not care about their customers (buyers or sellers). Hours of wasted time and stress. They lost a guy who sells and buys a lot from their site.