A show in Austin on April 20 was canceled during performance because of severe weather in an outdoor venue The venue confirmed and Ticketmaster is giving a refund. StubHub will not give a refund because they’re a second party and said they cannot process even though a refund is being given by Ticketmaster, who was the primary seller when I asked to have my call escalated by the service representative, I was told they cannot do it because there is no valid reason escalate I proceeded to ask him about their policy. They quoted me sexual 11 .3 and the global policy I’ve begin asked them to read the rest of the policy because there is other information pertinent to a refund they would not read it and said there was no reason escalate the call, buyers beware it purchasing any tickets from StubHub refunds are hard to come by from these people they will keep coding to you that you access the gate, even though severe weather, lightning and particular was in the area my guess is they don’t care about customer safety I would rather have a sitting there and not get a refund