I am extremely disappointed in StubHub. On May 2, 2024 I ordered 2 tickets to the Sleep Token concert at Red rocks amphitheatre. Notifications sent to my email stated that my tickets would be delivered on the day of the Concert which was May 12, 2024. My tickets were not delivered. The tickets that I purchased were almost $400 in value and I had to call customer service no less than four times to attempt to get my tickets. The person who sold the tickets to me never sent them. On top of that, although all of your customer service representatives were very nice, there was very little communication about my tickets or their delivery. Furthermore, I was given an option to accept substitute tickets that were over $100 less than the tickets I purchased on May 2nd. My wife and I missed the beginning of the concert because I didn't have tickets. I live 2 hours away from the concert venue but without tickets we didn't go when we should have. Tickets were given to me after the venue Showtime had already started and a full 81 minutes after Gates opened. This is extremely ridiculous and I will be sure to leave scathing reviews on every platform that I have access to. At this point I feel as though I need at least a 50% refund because I missed half of a concert that I paid almost $400 for. I can't believe StubHub failed so badly. This concert was a Mother's Day gift to my beautiful wife who is the mother of our two amazing daughters. We planned a wonderful evening, with tickets bought 10 days in advance. A night that was supposed to be a gift turned out to be absolutely horrible. The entire experience was stressful and left us both feeling uncertain and taken advantage of. My wife and I missed almost all of a once-in-a-lifetime concert because StubHub failed us. I truly appreciate the fact that this Mother's Day was one to remember due to the inability of StubHub to stand by their services. I will be expecting an actual resolution to this. I don't want a discount on future tickets or events. I will NEVER use StubHub again. I wouldn't use StubHub to purchase tickets to a Bingo Night Raffle. I want a refund of at least 50% sent to that same account that I used to purchase tickets in the first place. I have no faith in StubHub and I truly hope that nobody else has to experience the sadness and disappointment that my wife went through on a day that was supposed to be dedicated to showing her how much the people in her life appreciate her. Good job StubHub. Do better.