BUYER BEWARE!!! I purchased tickets from Subhub a month before a concert a little over $1500 for two tickets . After the transaction I was notified that I would not receive my tickets until 24 hours before the event ( I immediately had a gut feeling I was about to get scammed ). I called stub hub asking why and they said it was to prevent fraud , what a joke . If it stated tickets would be delivered 24 hours before the event at check out I would have NOT purchased the tickets . On the day of the concert I was told I would receive my tickets at 2pm then it changed to 5pm EST mind you The concert started at 8pm
Guess what …….No tickets were ever transferred . I was on the phone with Stubhub for over and hour. That includes 40 minutes on hold , multiple “dropped calls “ and talking to clueless representatives who knew I would never get my tickets . I was told they could not get in contact with the seller.
No case number , no comparable tickets nothing!
Thank goodness I was able to purchase tickets through my company on another site for cheaper as I was on my 40 minute hold . I should have purchased from them in the beginning,
I called my credit card company and reported the fraud . They removed the charges.
2 days after I did receive a refund from Stub Hub. My advice to anyone; if you’re going to purchase tickets use a CREDIT CARD ONLY or PAYPAL where you have purchase protection.
NO DEBIT CARDS BETTER YET DON’T USE THEM AT ALL. It’s not worth the stress , headache and disappointment.
1 year ago
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