Never again will use StubHub. I normally use other apps but decided to give StubHub a try. My tickets were advertised as box tickets but when received from the seller, the tickets did not match and were far worse than advertised. I contacted customer support and was told that I was covered under a “Fan Protection Guarantee” and to rest assured, but the agent would not offer me a refund. I was told I had to wait and see if the seller responded. I said to the agent that this would be unlikely since they just scammed me. I asked the agent if the seller had a timeframe to respond before a refund would be issued, and he said there is no timeframe, only that it would be “prior to the event.” With the event only days away, this is leaving me no time to coordinate the purchase of replacement tickets. I expressed this to the agent but was met with an unhelpful response simple replying that I was ‘covered under the Fan Protection Guarantee.” I asked the agent if they could provide me with a case or reference number in case I deal with another agent in the future, and was told no. Completely unprofessional and unacceptable business conduct and I will not be using StubHub again.