We bought two tickets to Cha Eun Woo concert for $865 plus $365 service fee for two tickets in Mexico city on 6/5. The tickets were supposed to arrived on 5/28, but it did not showed up. We have to call Stubhub several times before they contact the seller and send us the tickets. What is worse is that we told them we are flying out on 6/4 to Mexico City and that we need the tickets before we go. They told us that we need to chase after FedEx since the tickets are with FedEx. After several calls with FedEx and we have to chase after FedEx deliver truck to get the tickets before we fly out. On the day of the concert we found out that the paper tickets are no good. Lucky we found someone from the US that have the same issue that speak Spanish, and they were able to call Stubhub and get us the digital tickets after one hour of calling them. This is ridiculous that Stubhub charges almost half the price of our tickets, but did not deliver us the tickets as promised. We have to do our own chasing and lucky that we found good samaritan to help us get the correct tickets to go to the concert. Never again, we would buy anything from Stubhub. They are unreliable and charge so much with no accountability. Of course they told us that if the tickets do not get to us on time, they will refund us. We told them that we want the tickets and not the refund since we already paid for our flight and hotel to see the concert in Mexico City. I am attaching some of the chat history.