Stubhub talks about their guarantee system, but it doesn’t work all the time. I purchased parking for. Janet Jackson concert. When I got to the parking site there was no attendant a sign saying cars would be towed. The next day I tried contacting the Stubhub site but it kept failing. I ended up trying to dispute with my credit card. That failed, so I chatted with customer service, telling them about the encounter. They said they couldn’t help me. And Enmanual specifically said there was no one in leadership to talk about the guarantee policy. So beware! With all the other ticketing agencies available, you might consider other options.