Purchased basketball tickets as a Christmas gift. Ticketmaster site showed my tickets were claimed by another email. They didn't have amy orders with my email address. Called stub hub 4 days in a row only to be constantly told they are escalating it to have my tickets resent or replacement tickets. Here it is the day of the event which is a 3 hour drive for my daughter and they had a whole day planned and nothing but the same escalation excuse. I suppose I'll have to buy new tickets from another platform, and wait while they dilly dally around giving a refund. I will never use them again.