I had an emergency come up and I needed to refund my tickets. My emergency was a family member became very sick and I needed to travel from California to New York to be with this family member so I wasn't sure I would be here for the May tickets I had purchased. I spoke to customer service and explained the situation and they were not understanding at all. They said the only way for me to get my money back would be to sell them on Stubhub. What they DONT tell you is that once you sell them you don't get paid till 5 to 8 business days after the event which for me would be middle of May 2025. Thats unacceptable!