I purchased tickets to an SF Giants game late on 3/27/25. The next morning, I received a request from StubHub to review and rate my purchase, but for a different opponent for the Giants, a game for which I did not make a purchase. Then I called StubHub customer service -- TWICE -- to flag the problem and make sure that I was not being charged for the phantom, erroneous purchase. The second rep left me on hold for 10 minutes and came back with no clear information. And now I have received the same notice asking me to rate a purchase that I did not make.
I've generally had good results with StubHub, but this experience was sloppy and time-consuming, with no clear assurance of resolution.
4 months ago
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