Do not use Stub Hub! Their customer service is abysmal. The link to my ticket didn’t work. I spent a combined 2+ hours on 2 calls with customer service and 2 chats and never got my refund. They made me download some random app to try to get the ticket which didn’t work. Then they told me they had to make a request for a refund and I’d get an email within a day or two. After no email, I called again and was told the refund was being issued. 10 days passed with no refund, so I reached out again only to be told the “request” was still pending. This totally contradicted with the customer service rep I spoke to previously who said the refund was issued. I asked to speak to a manager multiple times and was told no. Was also told that a totally different department from the customer service group issues refunds and no one can speak with them - no one in customer service and no customers. Customer service can only make a request and can’t actually do anything. This was only a $60 ticket. To spend this much time to get a $60 refund is insane. I’ve purchased tickets over $1k from Stub Hub and cannot imagine this happening with an expensive ticket. I’ll never risk that - will never purchase tickets from Stub Hub again and you shouldn’t either!